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Workforce Management Analyst Jobs in Pennsylvania

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start time can be flexible Hybrid Schedule The Workforce Management Analyst is responsible for analyzing ...

PMA Companies

Sr. Workforce Data Analyst

Blue Bell, PA · On-site

$82K - $103K/yr

Manage and transform data from current and legacy HCM, payroll, workforce management, recruiting, compensation, and other organizational sources into reliable, analytics-ready datasets. * Build and ...

Department of Labor

Management Analyst

Philadelphia, PA · On-site

$98K/yr

You must meet the Specialized Experience to qualify for Management Analyst, as described below. A full year of work is considered to be 35-40 hours of work per week. All experience listed on your ...

State of Pennsylvania

Management Analyst 2

Harrisburg, PA · On-site

$60K - $92K/yr

... workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most ... a Management Analyst 1 for one or more years full-time? * Yes * No 02 If you are claiming ...

USAJOBS - Search

$70K/yr

To qualify for a Management Analyst, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular ...

U.S. Department of Defense (DOD)

$70K/yr

To qualify for a Management Analyst, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular ...

Na Oiwi Kane

Management Analyst II

Philadelphia, PA · On-site

$85K - $95K/yr

Overview Management Analyst II Location: Philadelphia, PA Salary Range $85,000 to $95,000 per year Kiakahi LLC is looking for an experienced Management Analyst II to join its team. Cybersecurity ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Pennsylvania

Workforce Management Analyst information

See Pennsylvania salary details

$38.6K

$97.8K

$172.9K

How much do workforce management analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for workforce management analyst in Pennsylvania is $97,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
More about Workforce Management Analyst jobs

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The most popular types of Workforce Management Analyst jobs in Pennsylvania are:

What job categories do people searching Workforce Management Analyst jobs in Pennsylvania look for?

The top searched job categories for Workforce Management Analyst jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Workforce Management Analyst jobs?

Cities in Pennsylvania with the most Workforce Management Analyst job openings:

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For Workforce Management Analyst jobs in PA, the most frequently searched job titles are:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 84% Full Time, 4% Part Time, and 12% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $97,810 per year, or $47 per hour.

Workforce Management Analyst - PS

Quest Diagnostics

PA • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

95th of 120 rated laboratories

Job description


Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM
Start time can be flexible
Hybrid Schedule
The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.
Pay range: $60,500+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
Analysis/reporting:
Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting resource needs:
Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
  • High School diploma or equivalent; associates degree.
  • Proven experience as a business analyst or similar role.
  • Project management skills.
  • Strong analytical and problem-solving skills.
  • Expertise in data analysis tools
  • Excellent communication and interpersonal skills.
  • Detail orientation with strong organizational abilities
  • Strong collaboration and influencing skills.

Preferred Work Experience:
  • Experience in workforce management, forecasting and/or analytical roles
  • PSC/IOP experience a plus.

Knowledge:
  • Knowledge of Six Sigma or Lean is beneficial

Skills:
  • Strong Analytical skills
  • Ability to prioritize, plan and organize
  • Advanced skills in excel (graphs, pivot tables and understanding formulas)
  • Proficient in Microsoft office suite (PowerPoint, word, etc.)

People Leader Responsibility:
  • Individual contributor with ability to influence others.
  • Travel Required

Education:
  • Bachelor's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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