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Workforce Management Analyst Jobs in Pittsburgh, PA

Automated Health Systems

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Workforce Management Coordinator

Pittsburgh, PA · On-site

This position requires strong analytical skills and the desire to embrace and initiate continuous ... Two years' experience in workforce management Contact Centers. * Associate's Degree or equivalent ...

Citizens

Scheduling Event Forecaster

Pittsburgh, PA · Hybrid

Description Workforce Management Scheduling Forecasting EventPlanner(SFE) Position Summary The Workforce Management Analyst (Hybrid - ShortTerm Forecasting & Scheduling) plays a critical role in ...

Citizens

Scheduling Event Forecaster

Pittsburgh, PA · Hybrid

Description Workforce Management Scheduling Forecasting EventPlanner(SFE) Position Summary The Workforce Management Analyst (Hybrid - ShortTerm Forecasting & Scheduling) plays a critical role in ...

Citizens

Scheduling Event Forecaster

Pittsburgh, PA · Hybrid

Workforce Management Scheduling Forecasting EventPlanner(SFE) Position Summary The Workforce Management Analyst (Hybrid - ShortTerm Forecasting & Scheduling) plays a critical role in ensuring ...

Deloitte

UKG PRO HCM Senior Consultant

Pittsburgh, PA · On-site

... a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare * 4+ years of experience leading ...

Verland CLA

Scheduling Coordinator

Moon Township, PA

$17 - $21.50/hr

Strong understanding of workforce scheduling principles. * Ability to manage multiple priorities in a fast-paced environment. * Strong organizational and analytical skills. * Excellent communication ...

Verland

Scheduling Coordinator

PA · On-site

$17 - $21.50/hr

Strong organizational and analytical skills. * Excellent communication and training abilities. * Proficiency with workforce management and scheduling software. * Advanced Microsoft Excel and ...

Verland

Scheduling Coordinator

Coraopolis, PA · On-site

$17 - $21.50/hr

Strong understanding of workforce scheduling principles. * Ability to manage multiple priorities in a fast-paced environment. * Strong organizational and analytical skills. * Excellent communication ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Pittsburgh, PA

Workforce Management Analyst information

See Pittsburgh, PA salary details

$37.4K

$94.7K

$167.5K

How much do workforce management analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for workforce management analyst in Pittsburgh, PA is $94,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $128,600.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
More about Workforce Management Analyst jobs

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The most popular types of Workforce Management Analyst jobs in Pittsburgh, PA are:

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For Workforce Management Analyst jobs in Pittsburgh, PA, the most frequently searched job titles are:

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Cities near Pittsburgh, PA with the most Workforce Management Analyst job openings:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $91,177 per year, or $43.8 per hour.

Workforce Management Coordinator

Automated Health Systems, Inc.

Pittsburgh, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

193rd of 226 rated it services

Job description

Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce Management Coordinator to support workforce management operations across multiple healthcare contact center programs. This role is responsible for monitoring real-time agent adherence, managing intraday staffing adjustments, and partnering with operations leadership to maintain service level performance in a fast-paced, high-volume environment.
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities
  • Monitor real-time agent adherence, staffing levels, and queue performance across multiple contact center programs
  • Track adherence exceptions and communicate real-time staffing recommendations to supervisors and operations leadership
  • Process intraday schedule adjustments, including overtime, voluntary time off (VTO), schedule changes, and exception requests
  • Monitor service level, average speed of answer (ASA), occupancy, abandonment rate, and other key workforce metrics
  • Analyze staffing trends and recommend operational adjustments to maintain service levels
  • Produce daily workforce reports and communicate staffing updates throughout each shift
  • Maintain accurate workforce management data, schedules, and activity codes
  • Collaborate with Workforce Management, Operations, and Technical teams to support staffing strategies and operational performance
  • Participate in continuous improvement initiatives and workforce planning activities

Qualifications for the position include
  • Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered
  • Minimum of 2 years of real-time adherence or workforce management experience in a contact center environment
  • Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
  • Strong understanding of contact center metrics including service level, adherence, occupancy, ASA, and abandonment rate
  • Advanced Microsoft Excel and reporting skills
  • Ability to remain calm and make sound decisions in a fast-paced operational environment
  • Healthcare, Medicaid, or government contact center experience preferred

Automated Health Systems is an Equal Opportunity Employer.

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