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Work From Home Customer Success Manager Remote Jobs

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer ... from the field into our offices. You'll work closely with a hyper-talented team of AI engineers ...

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Fully remote role / Work from home. Why Join Us? * Work with the most iconic brands. * Your ideas ...

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Fully remote role / Work from home. Why Join Us? * Work with the most iconic brands. * Your ideas ...

Jobgether

Our partner is looking for a Growth Customer Success Manager based in Netherlands. This role offers ... Fully remote work environment with the flexibility to work from anywhere. * Flexible working hours ...

Vivian Health

Customer Success Manager

$80K - $85K/yr

Our accolades include BuiltIn's awards for "Fully Remote Best Startup," "Fully Remote Best Places ... Work-from-home stipend * Access to Corporate Discount Program * Pet Insurance Vivian Health may use ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

DataGrail

Customer Success Manager

$110K - $140K/yr

... plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits ... work from home stipend. Benefits are subject to change. Compensation Range $110,000-$140,000 USD ...

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

UpGuard

Customer Success Manager

Portland, OR · Remote

$85K - $100K/yr

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

UpGuard

Customer Success Manager

Boston, MA · Remote

$85K - $100K/yr

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Just Appraised

Customer Success Manager

Clear, strategic communication (strong written and verbal skills) is essential for our remote ... A flexible work environment that supports working from home * Flexible PTO * Parental Leave * Home ...

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Work From Home Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do work from home customer success manager remote jobs pay per year?

As of Jul 13, 2026, the average yearly pay for work from home customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by remote Customer Success Managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What does a Work From Home Customer Success Manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

What are the key skills and qualifications needed to thrive as a Work From Home Customer Success Manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.
More about Work From Home Customer Success Manager Remote jobs
What cities are hiring for Work From Home Customer Success Manager Remote jobs? Cities with the most Work From Home Customer Success Manager Remote job openings:
What states have the most Work From Home Customer Success Manager Remote jobs? States with the most job openings for Work From Home Customer Success Manager Remote jobs include:
What job categories do people searching Work From Home Customer Success Manager Remote jobs look for? The top searched job categories for Work From Home Customer Success Manager Remote jobs are:
Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager - Remote

Nevis

Remote

Full-time

Medical

Posted 16 days ago

Job description

About Nevis
Nevis is building the world's first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform and is on track to have over $100 billion by the end of this year. Nevis is also backed by world leading investors and has raised a total of $40 million from Sequoia Capital, ICONIQ and Ribbit. Together it makes Nevis one of the highest funded and fastest growing Series A startups in Europe.
The Role
We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our Product team and the community of Registered Investment Advisors (RIAs) that use Nevis every day.
You'll work directly with some of the most accomplished investment professionals in the world to ensure they can make the most of Nevis, turbocharge their operations and enable them to spend less time at their desk and more with their clients.
You'll also be in charge of the feedback loop that brings fresh and non-obvious insights from the field into our offices. You'll work closely with a hyper-talented team of AI engineers, researchers and designers to help build the next generation of AI-powered solutions for the wealth management industry.
You'll thrive here if you are genuinely obsessed with empowering people with elegant, cutting-edge technology and if solving problems for others fast puts a smile on your face at the end of the day.
What You'll Do
  • Own the relationship with Nevis' actual daily users, from onboarding to power-user award.
  • Build processes and tools to monitor and drive engagement with our products.
  • Research all the possible ways in which Nevis works and does not work for our customers by observing and talking directly with them. A lot.
  • Document and introduce new products and features to customers to ensure they are fully understood and used.
  • Collect, structure and deliver insightful product feedback to the most relevant stakeholders within our Product team.
  • Provide relevant, granular and timely insights to help our founders and team members prioritize at all levels - from commercial strategy to new product development.

Who You Are
  • You have 4+ years of experience in strategy consulting or in client-facing roles within high-growth tech companies.
  • You have excellent communication skills and exceptional EQ: empathic, thoughtful and to the point. People can't wait to have a question for you.
  • You are a practical problem-solver.
  • You have a borderline-pathological obsession with productivity - Both personal and professional.
  • Spending time with others and helping them do their best work gives you energy. You love hearing people say "wow" in response to what you have to show them.
  • You are the one telling your friends and family about new tech products and how to use them.
  • You are excited about the Wealth Management industry.

Nice to have
  • You are based in the United States and like to travel.
  • You have prior experience building tech products.
  • You have prior experience in the Wealth Management industry - as a worker, as a client, or both.
Why Join Nevis?
  • Work alongside a high-calibre founding team backed by some of the best investors in the world.
  • A fast-paced, high-growth environment with the opportunity to shape how the business operates.
  • Be part of a mission-driven company transforming the wealth management industry with huge potential for global impact.
  • Private medical insurance.
  • Competitive salary and benefits package, including company equity.

Apply