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Work From Home Customer Success Manager Remote Jobs

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Fully remote role / Work from home. Why Join Us? * Work with the most iconic brands. * Your ideas ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

... Customer success leaders from fintech / AR automation platforms Hybrid technical-commercial ... Work Location: Fully Remote (U.S.) | Preference for East Coast Time Zone * Employment Type ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · Remote

... work 'from-anywhere' world for employees, partners, customers, and visitors. We take pride in the ... This CSM role is a remote position in the Los Angeles, California area. Key Responsibilities:

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Fully remote role / Work from home. Why Join Us? * Work with the most iconic brands. * Your ideas ...

AcuityMD

$120K - $160K/yr

Customer Success Manager, Growth AcuityMD is a software and data platform that accelerates access ... full-remote flexibility for employees in the US. We provide a work-from-home stipend for all ...

Netsurit

Customer Success Manager

New York, NY · Remote

$110K - $120K/yr

Innovate Success Manager Remote (US Based) Must overlap with US Eastern Time business hours Travel ... You will work directly with executives, customers, delivery teams, AI specialists, and our ...

New

DataGrail

Customer Success Manager

$110K - $140K/yr

... plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits ... work from home stipend. Benefits are subject to change. Compensation Range $110,000-$140,000 USD ...

LAND GORILLA INC

Customer Success Manager

Charlotte, NC · Remote

$65K - $95K/yr

Manager, Customer Success SUMMARY: As a Customer Success Manager, you will be the cornerstone of ... Remote Company - Work From Home Policy Compensation: $65,000-$95,000/year, Full-time, Work from ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

QbDVision, Inc.

Customer Success Manager

As a Customer Success Manager, you will be responsible for ensuring our customers' success with ... work from home and/or to go into an office (if you are in one of our brick and mortar cities ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

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Work From Home Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do work from home customer success manager remote jobs pay per year?

As of Jun 10, 2026, the average yearly pay for work from home customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by remote Customer Success Managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What does a Work From Home Customer Success Manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

What are the key skills and qualifications needed to thrive as a Work From Home Customer Success Manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.
More about Work From Home Customer Success Manager Remote jobs
What cities are hiring for Work From Home Customer Success Manager Remote jobs? Cities with the most Work From Home Customer Success Manager Remote job openings:
What states have the most Work From Home Customer Success Manager Remote jobs? States with the most job openings for Work From Home Customer Success Manager Remote jobs include:
What job categories do people searching Work From Home Customer Success Manager Remote jobs look for? The top searched job categories for Work From Home Customer Success Manager Remote jobs are:
Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager - India (Remote)

Customer Success Manager - India (Remote)

Maker

Remote

Full-time

Posted 7 days ago

Job description

Customer Success Manager (CSM)
Who We Are?
  • We are a dynamic start up headquartered in the San Francisco Bay Area, CA.
  • Our inspiration? Crafting technology that not only elevates web content but sets new standards in engagement and conversion.
  • If you crave ownership, challenges, and a supportive environment to shape the future of  e-commerce, then you're in the right place. Join Maker and become an integral part of our exciting journey.
What Sets Us Apart?
  • Maker is not just another platform - it's a game-changer in the world of e-commerce! Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement, conversion, and revenue growth.
  • We provide brands with no-code solutions to optimize digital content, improve conversion rates (CRO), and maximize customer engagement effortlessly.
  • Our analytics and experimentation tools empower clients to make data-driven decisions to improve site performance and ROI.
  • Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakme, and many more.
What You'll Do as a Customer Success Manager
  • Build a trusted relationship with our clients, serving as their primary point of contact at Maker.
  • Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team.
  • Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
  • Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites.
  • Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions.
  • Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc.
  • Strategically manage account escalations & provide timely resolutions.
  • Optimize existing business processes and work on customer success initiatives to improve retention.
  • Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.
Required Skills:
  • 5+ years of proven Customer Success experience working in a SaaS or a Martech company.
  • Experience with Conversion Rate Optimization (CRO), A/B testing tools.
  • Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools.
  • Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
  • Experience with eCommerce platforms like Shopify is a plus.
Timings:
  • Monday to Friday, 9 AM - 7 PM. Fully remote role / Work from home.
Why Join Us?
  • Work with the most iconic brands.
  • Your ideas matter - inspire us!
  • Learn and grow with a talented team.
  • At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative.
Employment Type: FULL_TIME

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