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Work From Home Customer Success Manager Remote Jobs

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... remote/WFH and requires up to 33% travel Benefits: * Medical, Dental, Vision insurance * Virtual ...

HiddenLayer

Customer Success Manager

Austin, TX · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were ...

reveleer

Customer Success Manager

$100K - $125K/yr

Customer Success Manager Remote As the industry's pioneering value-based care (VBC) technology ... work for Reveleer's Prospective Risk solution. You will become a vital member of the Customer ...

HiddenLayer

Customer Success Manager

New York, NY · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were ...

HiddenLayer

Customer Success Manager

Boston, MA · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were ...

HiddenLayer

Customer Success Manager

Charleston, SC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were ...

HiddenLayer

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were ...

Yembo

Customer Success Manager - Moving

New York, NY · On-site +1

$88K/yr

Yembo is looking for a Customer Success Manager (IC3), to work East Coast hours. This person will ... • Work From Home (Fully Remote Team) • Stock Option Plan • Learning & Development ...

Cleo

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation ...

Cleo

Customer Success Manager

Honolulu, HI · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation ...

Cleo

Customer Success Manager

Richmond, VA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation ...

Cleo

Customer Success Manager

Oklahoma City, OK · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation ...

Tonkean

Customer Success Manager

OR · Remote

$1K/wk

ROLE OVERVIEW We are seeking a seasoned and empathetic Customer Success Manager to join Tonkean and ... Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of ...

Cleo

Customer Success Manager

Indianapolis, IN · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI tools and agents in your day-to-day work to accelerate research, account preparation ...

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Work From Home Customer Success Manager Remote information

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$32.5K

$83.1K

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How much do work from home customer success manager remote jobs pay per year?

As of Jun 11, 2026, the average yearly pay for work from home customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by remote Customer Success Managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What does a Work From Home Customer Success Manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

What are the key skills and qualifications needed to thrive as a Work From Home Customer Success Manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.
More about Work From Home Customer Success Manager Remote jobs
What cities are hiring for Work From Home Customer Success Manager Remote jobs? Cities with the most Work From Home Customer Success Manager Remote job openings:
What states have the most Work From Home Customer Success Manager Remote jobs? States with the most job openings for Work From Home Customer Success Manager Remote jobs include:
What job categories do people searching Work From Home Customer Success Manager Remote jobs look for? The top searched job categories for Work From Home Customer Success Manager Remote jobs are:
Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

EverDriven

Virginia Beach, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

Position Summary:
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven's products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.

Salary Range: $88,000 - $105,000 based on experience + bonus potential

Location: This is a remote role, but candidate must reside within Florida or Virginia markets

How You Will Make an Impact:
• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

What You Will Bring to EverDriven:
• Bachelor's degree and/or equivalent relevant years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Valid US driver's license in good standing, required
• Position will be remote/WFH and requires up to 33% travel

Benefits:
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Flexible Time Off (FTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

#LI-Remote

Equal Opportunity Employer

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com