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Work From Home Customer Success Manager Remote Jobs

Avolution

Customer Success Manager

Customer Success Manager Avolution, a highly regarded, worldwide, financially sound and growing ... Ability to work from anywhere within the US * Opportunity to join in-person team retreats

Books Are Fun

Customer Success Manager

Work from home * Cultural connections such as our Quarterly Book Club Pay This is a full-time ... This is a remote position. * Please note: We are currently only hiring in AL, AZ, CA, CO, DE, FL ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Job Summary The Customer Success Manager ensures customers have a smooth, organized experience from ... Remote work with a flexible schedule to support your productivity and work-life balance.

Cloud Range

Customer Success Manager

Job Summary The Customer Success Manager ensures customers have a smooth, organized experience from ... Remote work with a flexible schedule to support your productivity and work-life balance.

Imagine Learning

Customer Success Manager

$64K - $75K/yr

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being WFH set-up allowance: To ensure you have ... This includes sick & carer's leave Fully remote working environment: While we have physical offices ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Success Manager

Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Feathr

Customer Success Manager

$75K/yr

This role is open to remote candidates located within the United States, with a preference for ... There is also an option to work from our headquarters in Gainesville, FL. If you aren't familiar ...

The AI Farming Company

Customer Success Manager

Customer Success Manager Orchard Robotics is a Series A startup backed by top VCs like Quiet ... Hybrid role where you'll spend time working from home, and involves frequent travel to our customer ...

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Work From Home Customer Success Manager Remote information

See salary details

$32.5K

$83.1K

$140K

How much do work from home customer success manager remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for work from home customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a work from home customer success manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What are the key skills and qualifications needed to thrive as a work from home customer success manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.

What are some typical challenges faced by remote customer success managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

More about Work From Home Customer Success Manager Remote jobs

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Cities with the most Work From Home Customer Success Manager Remote job openings:

What states have the most Work From Home Customer Success Manager Remote jobs?

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Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Avolution

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Success Manager

Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.

About The Role

We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true customer success outcomes. You'll play a key role in delivering measurable impact across the customer lifecycle.

Responsibilities

Renewal & Expansion Sales

  • Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base.
  • Analyze customer data and usage patterns to identify potential expansion opportunities.
  • Negotiate renewal and expansion deals and meet/exceed revenue targets.

Customer Engagement & Advocacy

  • Serve as a strategic advisor to key accounts, guiding them toward successful outcomes.
  • Coach customers on best practices, product usage, and self-sufficiency.
  • Escalate and resolve issues proactively, advocating for customer needs internally.
About You
  • Proven success in driving renewal and expansion sales within a CS or Account Management role.
  • Data-driven and strategic, with a knack for identifying trends and turning insights into action.
  • Excellent communicator, able to engage with both technical and non-technical audiences.
  • Experienced in working with enterprise clients and C-level stakeholders.
  • Highly motivated, proactive, and collaborative with a growth mindset.
  • Experience with Salesforce or similar CRM tools is a plus.
Benefits
  • Ability to work from anywhere within the US
  • Opportunity to join in-person team retreats
  • Comprehensive healthcare coverage that includes health, dental and eye insurance
  • 401K with company matching (after the first 6 months)
  • Life Insurance
  • Short-term disability insurance
  • 20 annual PTO days that you are encouraged to use
  • 1 day of birthday leave per year
  • 10 annual sick days
  • Paid parental leave
  • New employee home office allowance
  • Annual home office allowance

All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.

Apply