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Work From Home Customer Success Manager Remote Jobs

Novum Global

Customer Success Manager

Customer Success Manager (SMB/Mid-Market) We're Hiring: Customer Success Manager (SMB/Mid-Market ... Remote-first -- work from wherever you do your best work * Backed by a platform legal teams and law ...

New

Imagine Learning

Customer Success Manager

$64K - $75K/yr

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office ...

Novum Global

Customer Success Manager

Customer Success Manager (SMB/Mid-Market) We're Hiring: Customer Success Manager (SMB/Mid-Market ... Remote-first -- work from wherever you do your best work * Backed by a platform legal teams and law ...

New

TheGuarantors

Customer Success Manager

$247K/yr

Customer Success Manager TheGuarantors is a fintech company helping multifamily owners and ... Telecommuting and working from home permitted. Must be fluent in Mandarin, both spoken and written.

Cloud Range

Customer Success Manager

Job Summary The Customer Success Manager ensures customers have a smooth, organized experience from ... Remote work with a flexible schedule to support your productivity and work-life balance.

Burjline Builders

Customer Service Representative WFH

$16.50 - $22.25/hr

Remote WFH Full-Time Customer Service Representative Are you a customer-focused professional with ... manage responsibilities effectively in a remote environment. • Strong attention to detail and ...

SOCi

Customer Success Manager

$70K - $100K/yr

Customer Success Manager Vancouver, Canada (Remote) SOCi, the leader in AI-powered marketing ... Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic ...

ShipHawk

Technical Customer Success Manager - WMS

Help customers get more value from the ShipHawk platform over time. * Drive adoption of new ... Work remotely. This position is fully remote within the United States. Compensation & Benefits The ...

JetInsight

Operator Success Manager

Operator Success Manager Remote (United States continental 48) / San Mateo, California, United ... We work with hundreds of operators across the US and are building the world's largest network of on ...

Addition

Customer Success Manager

$90K - $120K/yr

Customer Success & Onboarding: Managing key customer relationships, you'll be the key point of ... * Work from anywhere : We're remote first with a home base in NY. WFH or cowork with nearby ...

LeadVenture

Customer Success Manager

Build strong customer relationships through remote, web meetings and professional virtual ... Thrive in a work-from-home position with no expected travel. * Proficient in Microsoft Office ...

Addition

Customer Success Manager

Customer Success & Onboarding: Managing key customer relationships, you'll be the key point of ... * Work from anywhere : We're remote first with a home base in NY. WFH or cowork with nearby ...

Clutch

Senior Customer Success Manager

Enterprise Customer Success Manager As an Enterprise Customer Success Manager (CSM), you will own a ... Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

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Work From Home Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do work from home customer success manager remote jobs pay per year?

As of Sep 15, 2026, the average yearly pay for work from home customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a work from home customer success manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What are the key skills and qualifications needed to thrive as a work from home customer success manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.

What are some typical challenges faced by remote customer success managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

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Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Novum Global
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Posted 3 days ago

New

Job description

Customer Success Manager (SMB/Mid-Market)

We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney)

Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.

Our client — a fast-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.

Why this role is worth your time:

  • Genuine ownership — run your own book of business in a one-to-many model
  • Real influence — shape product adoption, retention strategy, and customer outcomes, not just ticket resolution
  • Cross-functional exposure — work directly with product, support, and executive teams
  • Revenue impact — a clear path to grow ARR through cross-sell, upsell, and advocacy
  • Remote-first — work from wherever you do your best work
  • Backed by a platform legal teams and law firms already trust

What you'll be doing:

  • Building strategic relationships with a portfolio of small/mid-market accounts
  • Driving product adoption and understanding what "success" looks like for each customer
  • Becoming a trusted advisor customers rely on — not just a point of contact
  • Partnering across product, support, and leadership to solve customer problems fast
  • Creating content and resources that help customers get more value, faster
  • Building actionable business plans tied to each customer's real goals
  • Owning retention — knowing exactly what drives it and what threatens it
  • Growing ARR through cross-sell, upsell, and turning happy customers into advocates
  • Spotting and fixing friction points in the customer experience before they become churn risks

What you bring:

  • A natural relationship-builder who customers trust and enjoy working with
  • Sharp communication and presentation skills
  • Strong organizational instincts — you don't let things fall through the cracks
  • A collaborative mindset — you get things done through people, not around them
  • Genuine customer orientation paired with solid business acumen
  • A problem-solver's brain

What you'll need:

  • Bachelor's degree in a business discipline (or equivalent experience)
  • 4+ years in software/tech — account management, customer success, consulting, training, or project management
  • Legal industry experience is a strong plus, but not essential

Apply