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Weekend Service Desk Jobs in Raleigh, NC (NOW HIRING)

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... weekends Hyatt Place Chapel Hill takes pride in being a fun environment to work in with a great ...

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Must have open availability to work days, nights, and weekends Marriott Property Management System ... Provide the highest quality of service to the customer at all times. Check guests in and out ...

Maintaining a high level of service and hospitality. * Promptly and effectively dealing with guest ... Starting wage: $16/hour MUST have open availability, including mornings, evenings, weekends and ...

Maintaining a high level of service and hospitality. * Promptly and effectively dealing with guest ... Starting wage: $16/hour MUST have open availability, including mornings, evenings, weekends and ...

Front Desk Agents

Raleigh, NC · On-site

$13.75 - $17.50/hr

Must have a flexible work schedule to include working nights, weekends, and holidays. We are ... Qualifications Experienced with face to face Customer Service is a must Behaviors * Innovative:

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Weekend Service Desk information

See Raleigh, NC salary details

$8

$19

$36

How much do weekend service desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for weekend service desk in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What are Weekend Service Desk jobs?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a Weekend Service Desk professional, and why are they important?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a Weekend Service Desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC? The most popular types of Service Desk jobs in Raleigh, NC are:
What are popular job titles related to Weekend Service Desk jobs in Raleigh, NC? For Weekend Service Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Raleigh, NC look for? The top searched job categories for Weekend Service Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Service Desk jobs? Cities near Raleigh, NC with the most Weekend Service Desk job openings:
Front Desk Agent

Front Desk Agent

Hyatt Place

Chapel Hill, NC • On-site

$15/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago


Hyatt Place rating

3.8

Company rating: 3.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz


Job description

DESCRIPTION
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
  • Competitive pay
  • Flexible scheduling
  • Supportive team environment
  • Opportunity for advancement

Responsibilities:
  • Greet and assist guests during arrival and departure
  • Process payments and issue room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records

REQUIREMENTS
  • High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends

Hyatt Place Chapel Hill takes pride in being a fun environment to work in with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, a 401(k) plan, and travel discounts.
We are fully committed to all team members and provide them with all the resources to make each person successful.
Our core values of Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent throughout all levels of our organization that exemplifies these important attributes in order to provide a top-notch hospitality experience for our guests.
We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v
Hyatt Place Chapel Hill is an amazing place to work! Come join us!

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