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Weekend Service Desk Jobs in Raleigh, NC (NOW HIRING)

HM Alpha Hotels & Resorts

Front Desk Agent

Durham, NC

$13 - $16.25/hr

Adaptability to flexible scheduling, including weekends and holidays. Professional Experience * Previous experience in hospitality, customer service, or a front desk role preferred. * Proficiency in ...

DPR Construction

Application Support Analyst

Raleigh, NC · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...

HM Alpha Hotels & Resorts

Front Desk Agent

Durham, NC

$13 - $16.25/hr

Adaptability to flexible scheduling, including weekends and holidays. PROFESSIONAL EXPERIENCE * Previous experience in hospitality, customer service, or a front desk role preferred. * Proficiency in ...

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$15/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... weekends ABOUT THE COMPANY Hyatt Place Chapel Hill takes pride in being a fun environment to work ...

HYATT Hotels

Front Desk Associate

Morrisville, NC

$13 - $16.75/hr

Our excellence of service essentials: Greet every guest with a smile Use guest's name at every ... Ability to work at nights, weekends, and holidays * Requires strong command of English language to ...

Hyatt Place Chapel Hill

Front Desk Agent

Chapel Hill, NC · On-site

$15/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... weekends Hyatt Place Chapel Hill takes pride in being a fun environment to work in with a great ...

HM Alpha Hotels

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Adaptability to flexible scheduling, including weekends and holidays. PROFESSIONAL EXPERIENCE * Previous experience in hospitality, customer service, or a front desk role preferred. * Proficiency in ...

HM Alpha Hotels

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Adaptability to flexible scheduling, including weekends and holidays. PROFESSIONAL EXPERIENCE * Previous experience in hospitality, customer service, or a front desk role preferred. * Proficiency in ...

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All JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Raleigh, NC

Weekend Service Desk information

See Raleigh, NC salary details

$8

$19

$36

How much do weekend service desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for weekend service desk in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What are Weekend Service Desk jobs?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a Weekend Service Desk professional, and why are they important?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a Weekend Service Desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC? The most popular types of Service Desk jobs in Raleigh, NC are:
What are popular job titles related to Weekend Service Desk jobs in Raleigh, NC? For Weekend Service Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Raleigh, NC look for? The top searched job categories for Weekend Service Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Service Desk jobs? Cities near Raleigh, NC with the most Weekend Service Desk job openings:
Weekend Service Desk jobs near you

Front Desk Guest Service Representative

Comfort Inn/Red Roof Inn

Durham, NC • On-site

$12.25 - $15/hr

Other

Posted 14 days ago

Job description

Front Desk Guest Service Representative

The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Duties and Responsibilities

Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. Maintain confidentiality of guest information and pertinent hotel data. Perform daily cash count; prepare bank deposit and review of audit packages. Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. Comply with all OSHA standards. Provide special services for guests upon request. Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). Performs other duties as assigned.

Qualifications

1-2 years in a previous customer service position preferred. Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. Basic English communication (verbal and written) skills are required. May be required to work nights, weekends, and/or holidays.

Working Conditions

Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 17 years or older
  • Able to comfortably lift 50 lbs

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