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Weekend Customer Success Jobs (NOW HIRING)

Cara

Customer Success

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

Cara

Customer Success

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Emote

Customer success

Oakland, CA · On-site

Customer & Product Success We are an early EdTech startup at the nexus of Mental Health, Communication, and Education. Today, education is reeling from an inability to catch addressable student needs ...

Reflow System Inc

Customer Success

Canada, KY · On-site

Own the customer journey: setup, onboarding, adoption, and long-term success. * Shorten time-to-value: Move customers from demo → value quickly. * Capture and structure customer feedback: Be the ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Meter Service

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

ReFlow

Customer Success

Own the customer journey: setup, onboarding, adoption, and long-term success. * Shorten time-to-value: Move customers from demo → value quickly. * Capture and structure customer feedback: Be the ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Relay Commerce

Manager, Customer Success

Manager, Customer Success We're looking for a Manager, Customer Success to lead and grow the Customer Success function for Relo, one of the products within Relay's Retention Division. This is a ...

Ra

Customer Success

San Francisco, CA

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

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How much do weekend customer success jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for weekend customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

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Weekend Customer Success jobs near you

Customer Success

Manhattan, NY • On-site

Cara
Individual, Family and Community Social Assistance • 1 - 10 employees
Learn more about Caraexternal

Other

Re-posted 2 days ago

Job description

About Cara

Cara is a domain-specific AI platform purpose-built for insurance—a modular system that enables agencies, brokerages, and wholesalers to automate servicing, accelerate sales, and scale operations with a 24/7 digital workforce.

We’re one of the fastest-growing AI companies in the insurance industry, attracting agencies and brokerages of all sizes with an expanding customer base. We’re a team of experts in engineering and insurance from Stripe, Blend, Strategy&, and Travelers, backed by top-tier VCs, and are scaling our product and team quickly to meet market demand.

About the Role

As a Customer Success Manager at Cara, you’ll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You’ll own the customer journey from onboarding through renewal, working closely with clients to drive measurable impact across servicing, sales, and operational workflows.

This is a high-impact role where you’ll be on the front lines helping agencies and brokerages operationalize AI within their organizations. You’ll collaborate directly with the founders and product team, shape the post-sale motion, and play a critical role in Cara’s growth story.

What You’ll Do

  • Customer Onboarding & Implementation: Lead successful rollouts of Cara, ensuring seamless integration into client workflows.

  • Adoption & Enablement: Train producers, account managers, and servicing teams to embed Cara into their daily workflows and maximize value from the platform.

  • Customer Relationship Management: Serve as the primary point of contact post-sale, building strong relationships with both executive stakeholders and frontline users to drive long‑term partnership.

  • Customer Support & SLA Management: Manage inbound customer support requests, triage tickets, handle customer inquiries and feature requests, and ensure timely resolution in accordance with defined SLAs. Partner with engineering to prioritize and resolve issues efficiently.

  • Customer Health & Retention: Monitor usage, adoption metrics, and feedback to proactively manage customer health, ensure renewals, and identify expansion opportunities.

  • Product Feedback Loop: Partner closely with product and engineering to relay customer insights, influence roadmap priorities, and continuously improve the customer experience.

What You Have

  • 2+ years of experience in Customer Success, Solutions Consulting, or a similar client‑facing AI, SaaS, or fintech role.

  • Proven ability to manage customer relationships and drive adoption in a high‑growth environment.

  • Strong ability to translate complex technology into clear operational and business value.

  • Excellent communication and relationship‑building skills across both executives and operational teams.

  • Highly organized and able to manage multiple accounts simultaneously.

  • Entrepreneurial mindset—thrives in a fast‑paced, ambiguous environment with significant ownership.

  • Bonus: Experience working with insurance agencies, brokerages, or financial services organizations. Experience with AI, automation, or vertical SaaS products.

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