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Weekend Customer Success Jobs (NOW HIRING)

Fastbreak AI

Customer Success Manager

Charlotte, NC · On-site

Participate in a weekend on-call rotation and be available when customers are live * Communicate ... Follow and reinforce Customer Success processes, SLAs, and communication standards * Contribute ...

Fastbreak AI

Customer Success Manager

Charlotte, NC · On-site

Participate in a weekend on-call rotation and be available when customers are live * Communicate ... Follow and reinforce Customer Success processes, SLAs, and communication standards * Contribute ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Fastbreak AI

Customer Success Manager

Charlotte, NC

Participate in a weekend on-call rotation and be available when customers are live * Communicate ... Follow and reinforce Customer Success processes, SLAs, and communication standards * Contribute ...

Fastbreak AI

Customer Success Manager

Charlotte, NC

Participate in a weekend on-call rotation and be available when customers are live * Communicate ... Follow and reinforce Customer Success processes, SLAs, and communication standards * Contribute ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Unifyr

Customer Success Manager

Manhattan, NY · Remote

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Ra

Customer Success

San Francisco, CA · On-site

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Runwise

Director, Customer Success

New York, NY · Hybrid

$150K - $180K/yr

Runwise is seeking a Director of Customer Success to lead the team responsible for proactively managing building performance and ensuring customers achieve long-term success with the Runwise platform.

Targeted Talent

Customer Success Lead

Dallas, TX

The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties ...

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Weekend Customer Success information

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$11

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How much do weekend customer success jobs pay per hour?

As of May 30, 2026, the average hourly pay for weekend customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What cities are hiring for Weekend Customer Success jobs? Cities with the most Weekend Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Weekend Customer Success jobs? States with the most job openings for Weekend Customer Success jobs include:
Weekend Customer Success jobs near you

Customer Success Manager

Fastbreak AI

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Fastbreak AI is a rapidly growing leader in sports operations software. Our products power scheduling for professional leagues like the NBA, MLS, and NHL, as well as many of the largest youth and amateur sports organizations.

We’re growing quickly and hiring Customer Success teammates to manage post-sale relationships. Our customers are youth sports organizers running tournaments, clubs, and leagues. You'll lead onboarding, manage day-to-day communication, and support live events. You're the partner customers rely on when it matters.

This is an execution role. You'll run the Customer Success playbook with consistency and use what you learn in the field to help improve it over time.

What You’ll DoManage the Customer Lifecycle
  • Execute onboarding from kickoff through first live event using defined playbooks
  • Serve as the primary point of contact for the account from sales handoff through renewal
  • Run regular check-ins to ensure adoption and surface risks early
  • Identify expansion opportunities and hand them off or support conversion
  • Maintain strong, consistent relationships across your accounts
Support Live Events
  • Act as front-line responder for event-day issues, including schedules, payments, and operations
  • Participate in a weekend on-call rotation and be available when customers are live
  • Communicate clearly under pressure and drive issues to resolution
  • Capture issues and patterns to improve future performance
Deliver Consistent Success
  • Follow and reinforce Customer Success processes, SLAs, and communication standards
  • Contribute feedback to improve playbooks, tooling, and workflows
  • Maintain Help Center content and support self-service adoption
  • Partner with Product, Engineering, and Finance to resolve issues and keep accounts accurate
  • Keep customers engaged, informed and happy

Requirements

You Are a Great Candidate If
  • You love sports
  • You’re customer-focused and steady under pressure.
  • You take ownership and communicate clearly
  • You’re a strong executor. You follow process, stay organized, and deliver consistently
  • Operationally reliable. You manage multiple customers and deadlines without dropping details. You show up on time and with all of your attention.
  • You’re comfortable in a fast-moving environment where priorities can shift quickly
  • You’re available for live events, including nights and weekends as part of an on-call or weekend shift rotation.
  • You’re friendly, personable, extroverted and love to help.
Required
  • 3+ years in Customer Success, Account Management, Implementation, or Support
  • Experience managing onboarding and customer relationships in SaaS
  • Experience supporting renewals or retention efforts
  • Comfort in high-pressure, real-time environments such as events, payments, or scheduling
  • Strong written and verbal communication skills
  • Willingness to be on-call, including nights and weekends
Bonus
  • A BA / BS degree is preferred
  • Experience with youth sports, ticketing, an d/or event operations
  • Familiarity with scheduling systems or payment platforms
  • Experience supporting multi-product environments
Location
  • This is an in-office position
  • You’re based in (or are planning to relocate to) Charlotte, NC, and excited to work in person.
  • Relocation assistance available
  • Some travel is required. 5%

Benefits

  • Competitive base salary.
  • Company stock options.
  • Health, dental, and vision insurance to keep you covered.
  • 401(k) with employer match.
  • The opportunity to shape the future of a rapidly growing company that loves sports.
  • More about careers at Fastbreak AI.

If this sounds like you, please apply! This is an immediate opening.

NOTE:

Applicants must be legally authorized to work in the USA. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.