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Web Chat Jobs (NOW HIRING)

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Armed Forces Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Epos Now

Customer Support Consultant

Orlando, FL

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Armed Forces Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Cometic Gasket

Technical Sales

Painesville, OH

$18 - $22/hr

... web chat feature -Fill out and input orders, verifying that all the information is accurate -Receive samples sent by the customer and work with engineering to develop a product to best fit the ...

Ra

Online Chat Marketing

Dedham, MA

$85K - $120K/yr

Build upon chat roadmap and socialize 12-18 month strategy * Develop, refine and execute online ... Experience in customer experience design, web analytics, and A/B split * Bachelors degree, BA in e ...

Rice Lake

Customer Service Technician

Rice Lake, WI · On-site

$17 - $23/hr

The position will provide world class customer service and technical support to customers via telephone, email, and web chat. Position has a flexible work week which will be scheduled anywhere ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties/Responsibilities: * Provide evidence-informed information and referral, brief supportive counseling ...

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Web Chat information

See salary details

$39K

$80.9K

$144K

How much do web chat jobs pay per year?

As of Jun 7, 2026, the average yearly pay for web chat in the United States is $80,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Web Chat Support Specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What is a web chat job?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are some common challenges faced by Web Chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
More about Web Chat jobs
What cities are hiring for Web Chat jobs? Cities with the most Web Chat job openings:
What states have the most Web Chat jobs? States with the most job openings for Web Chat jobs include:
What job categories do people searching Web Chat jobs look for? The top searched job categories for Web Chat jobs are:
Web Chat jobs near you
Infographic showing various Web Chat job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, 11% Hybrid, and 22% Remote job distribution, with an average salary of $80,851 per year, or $38.9 per hour.
Digital Banking Rep I

Digital Banking Rep I

Academy Bank

On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Summary:
The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks.
A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client service during each client interaction.
Fullâ€time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.
Principal Accountabilities:
  • Delivers Fast, Easy, and Personal client service consistent with company's standards with each client and associate interaction.
  • Work as part of a team of client-facing associates who exhibit a strong professional and client-focused orientation in all client interactions.
  • Provide front-line cient support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.
  • Receive, process, and fulfill client requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the client care center.
  • Process client support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc.
  • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts.
  • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing.
  • Maintain a personally professional and presentable appearance in all internal and external client interactions.
  • Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
  • Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates.
  • The ability to adhere to specific quality standards, codes of conduct and professionalism.
  • Be fully proficient in video teller and online banking tasks.
  • Engage with clients in a professional and friendly manner while providing a positive brand experience during each client interaction.
  • Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures.
  • Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee handbook policies; and Operations, Audit, and Security policies through regular and thorough training.
  • Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution.
  • Perform administrative tasks as assigned.
  • Work with individuals in other departments (retail branches, client care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations.
  • The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments
  • Maintain customer confidentiality.
  • Ad hoc duties as assigned
  • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

Compensation & Benefits
This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
Fullâ€time associates are eligible for our benefits package:
  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Company paid life insurance
  • Short and Long-term disability insurance
  • Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.
Minimum Qualifications
  • High school diploma or GED
  • 1 year Customer Service, Retail or equivalent experience
  • Familiarity with banking products and services
  • Strong attention to detail and ability to complete work accurately.
  • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
  • Ability to communicate effectively in person, on-screen, over the phone and in writing.
  • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions.
  • Ability to solve problems while working directly with external and / or internal customers.
  • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems.
  • Familiarity and high comfort level with a variety of electronic forms of communication -- phone, video, social media, email, etc

Physical Requirements:
The work environment is typical of a standard office setting. Sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, walking and standing are required only occasionally. Talking; expressing or exchanging ideas by means of the spoken word. Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing; perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction.

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