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Web Chat Jobs (NOW HIRING)

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y's primary contact team, serves current and potential members who want to register for ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

System One

GENAI CCAS Application Developer

Washington, DC · Remote

$56.23 - $62/hr

Support CloudFront + WAF configurations for secure web chat entry points. * Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services. * Contribute to ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y's primary contact team, serves current and potential members who want to register for ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Ra

Online Chat Marketing

Dedham, MA · On-site

$85K - $120K/yr

Build upon chat roadmap and socialize 12-18 month strategy * Develop, refine and execute online ... Experience in customer experience design, web analytics, and A/B split * Bachelors degree, BA in e ...

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Web Chat information

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$39K

$80.9K

$144K

How much do web chat jobs pay per year?

As of Sep 3, 2026, the average yearly pay for web chat in the United States is $80,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
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What states have the most Web Chat jobs?

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Web Chat jobs near you
Infographic showing various Web Chat job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 12% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $80,851 per year, or $38.9 per hour.

Call Center Agent

YMCA of Greater Dayton

Dayton, OH

Full-time

Re-posted 28 days ago

YMCA Of Greater Dayton rating

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

749th of 785 rated non-profit organizations

Job description

Call Center Agent
Association Services Office
Dayton, OH
$13.50-$16.20/Hour
Full-Time/Non-Exempt
*This position requires an in-office presence and is not remote.*
 
 
Position Summary:
 
Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y’s primary contact team, serves current and potential members who want to register for membership, programs, make adjustments to their accounts or seek other general information about the various programs and services the Y provides.
 
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
 
Essential Functions:
  • Uphold the mission of the YMCA and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
  • Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your actions and conversations.
  • Create an awesome Y Experience by responding to telephone, web chat or email inquiries with enthusiasm, care, and tact.
  • Utilize Listen First Skills to discover and meet the needs of current and potential members/program participants.
  • Effectively utilize YMCA resources and reference material to resolve member issues independently and consistently provide first-call resolution.
  • Work individually and as a team to meet/exceed established performance goals (i.e., availability, quality calls, first-call resolution, etc.).
  • Document all notes, and actions taken in the appropriate system(s).
  • Identify and escalate issues to supervisors, as needed.
  • Adhere to scheduled shift start and break times to optimize availability.
  • Make the Y a happy place by nurturing positive relationships with members, program participants, volunteers, and staff.
  •  
Qualifications:
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • 2 years of customer service experience required. Previous call center experience preferred.  
  • Ability to complete YUSA’s Listen First training module.
  • Proficient computer skills, including Microsoft Office.
  • A strong commitment to nonprofit, mission-based work.
  • Ability to work and communicate in a positive manner.
  • Must be able to multi-task, problem solve and prioritize tasks.
  • Ability to exercise poise, tactfulness, diplomacy and maintain confidentiality.
  • Exemplifies YMCA values, leadership qualities and professional image.
  • Enjoys building genuine relationships and is able to build rapport and credibility quickly. Genuinely cares about helping other reach their full potential.
  • Ability to work flexible hours, including evenings and weekends, as well as overtime.
  • Thrives working in a fast-paced work environment, strives to meet/exceed performance goals and has passion for the Y cause.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Embraces change and the opportunity to perform other related duties as assigned.
  • Bilingual (English/Spanish) is desired but not required.

What YMCA Of Greater Dayton employees say

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