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Web Chat Jobs (NOW HIRING)

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Armed Forces Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS · On-site

$15.25 - $20.75/hr

Universal Banking Representative I The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Ra

Online Chat Marketing

Dedham, MA

$85K - $120K/yr

Build upon chat roadmap and socialize 12-18 month strategy * Develop, refine and execute online ... Experience in customer experience design, web analytics, and A/B split * Bachelors degree, BA in e ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y's primary contact team, serves current and potential members who want to register for ...

Stefanini Group

$20 - $27/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y's primary contact team, serves current and potential members who want to register for ...

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Showing results 41-60

All JobsWeb Chat Jobs

Web Chat information

See salary details

$39K

$80.9K

$144K

How much do web chat jobs pay per year?

As of Aug 12, 2026, the average yearly pay for web chat in the United States is $80,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
More about Web Chat jobs
What cities are hiring for Web Chat jobs? Cities with the most Web Chat job openings:
What states have the most Web Chat jobs? States with the most job openings for Web Chat jobs include:
What job categories do people searching Web Chat jobs look for? The top searched job categories for Web Chat jobs are:
Web Chat jobs near you
Infographic showing various Web Chat job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 10% Part Time, 1% Temporary, and 7% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $80,851 per year, or $38.9 per hour.

Customer Support Consultant

Epos Now Group

Orlando, FL • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 19 days ago

Job description

About the job:

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions


What will you do?

  • Handle customer queries via telephone calls, email and web chat.
  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service!


What do you get in return?

  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities - our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and well-being online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.


What do you need to apply?

  • Be proactive - you must be driven to succeed and hit your targets! (Essential)
  • Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
  • Excellent communication skills across all mediums. (Essential)
  • Resilience to bounce back from unhappy customers. (Essential)
  • Empathy for customers and the ability to remain calm and professional. (Essential)


What would make your application stand out:

  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
  • At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable)


Why EposNow…

Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!


What are the next steps?

Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.


Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.