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Web Chat Jobs in Houston, TX (NOW HIRING)

KACE

Linguist - (Gujarati)

Houston, TX · On-site

$35/hr

Familiarity with SMS shorthand, social media terminology, and web chat communications. * Excellent verbal and written skills in the target language, including accurate grammar, punctuation, and ...

KACE

Linguist - (Gujarati)

Houston, TX · On-site

$35/hr

Familiarity with SMS shorthand, social media terminology, and web chat communications. * Excellent verbal and written skills in the target language, including accurate grammar, punctuation, and ...

Pwc

US Tech - AI Engineering Manager

Houston, TX

$73K - $244K/yr

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

KACE

Linguist - (Hindi)

Houston, TX · On-site

$35/hr

Familiarity with SMS shorthand, social media terminology, and web chat communications. * Excellent verbal and written skills in the target language, including accurate grammar, punctuation, and ...

KACE

Linguist - (Hindi)

Houston, TX · On-site

$35/hr

Familiarity with SMS shorthand, social media terminology, and web chat communications. * Excellent verbal and written skills in the target language, including accurate grammar, punctuation, and ...

KACE

Linguist - (Spanish Mexican)

Houston, TX

$28.73/hr

Familiarity with SMS shorthand, social media terminology, and web chat communications. * Excellent verbal and written skills in the target language, including accurate grammar, punctuation, and ...

Hexagroup

Graphic Designer

Houston, TX · On-site

Work closely with copywriters, account managers, and web developers from concept to final execution ... Drive, Chat/Meet) is a plus. * Design Fundamentals: Excellent understanding of visual design ...

Hexagroup

Graphic Designer

Houston, TX

Work closely with copywriters, account managers, and web developers from concept to final execution ... Drive, Chat/Meet) is a plus. * Design Fundamentals: Excellent understanding of visual design ...

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All JobsWeb Chat JobsWeb Chat Jobs in Houston, TX

Web Chat information

See Houston, TX salary details

$37.2K

$77.2K

$137.5K

How much do web chat jobs pay per year?

As of Aug 31, 2026, the average yearly pay for web chat in Houston, TX is $77,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $90,200.00 per year, depending on experience, location, and employer.

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.

What are popular job titles related to Web Chat jobs in Houston, TX?

For Web Chat jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Web Chat jobs in Houston, TX look for?

The top searched job categories for Web Chat jobs in Houston, TX are:

What cities near Houston, TX are hiring for Web Chat jobs?

Cities near Houston, TX with the most Web Chat job openings:

Web Chat jobs near you
Infographic showing various Web Chat job openings in Houston, TX as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 12% Part Time, 1% Temporary, and 6% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $77,211 per year, or $37.1 per hour.

Customer Service Coordinator

Houston, TX

SERCO OF TEXAS - GULF COAST
See more jobs at SERCO OF TEXAS - GULF COASTexternal

$17.25 - $22.50/hr

Full-time

Posted 12 days ago

Job description

Position Summary

As a Customer Service Coordinator in the Contact Center, you will serve as the initial point of contact for a high volume of inbound calls related to workforce services across the 13-county Greater Houston region. This is a call-center–based role that requires consistent phone engagement throughout the workday.

Your superior interpersonal and organizational skills, along with your dedication to customer service, will be vital to ensuring the satisfaction of Workforce Solutions customers. Applicants should demonstrate effective written and verbal communication, sound judgment, and the ability to execute work plans that support the Gulf Coast Workforce Board’s service delivery model and workflow, while representing both business and jobseeker needs throughout the region.

Key Responsibilities

  • Handle a high volume of inbound calls in a fast-paced contact center environment

  • Answer calls, emails, and web chat inquiries in a timely and professional manner

  • Conduct quick assessments of customer needs (e.g., job search, training, childcare, SNAP/TANF/RESEA)

  • Schedule appointments using the WAVE system with appropriate staff or programs

  • Provide general navigation support for WorkInTexas.com and Workforce Solutions programs

  • Refer complex or specialized inquiries to appropriate units (e.g., Employer Engagement, Community Engagement)

  • Maintain accurate and timely interaction records in WAVE and/or CRM systems

  • Remain available and responsive on the phone for the majority of the workday

  • Uphold customer service standards with professionalism, empathy, and consistency

Qualifications

  • Associate’s degree OR

  • Two (2) years of customer service experience, preferably in a call center or high-volume, fast-paced environment

  • Bi/Multi-lingual preferred

  • Strong customer service skills with the ability to demonstrate compassion and empathy

  • Ability to multitask effectively, including managing continuous phone conversations while accurately entering data into computer systems

  • Comfortable working in a metrics-driven, phone-intensive environment

  • Proficiency with computers and Microsoft Office products

  • Embraces a culture of customer-centric behavior and innovation critical to success in this role

Special Requirements

  • Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas

  • Must have access to reliable transportation to travel within the service area

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of the job.

Physical Demands:

  • Occasionally required to stand, walk, and sit for extended periods

  • Must be able to drive for extended periods of time

  • May occasionally lift and/or move up to 25 pounds and set up display areas

Work Environment:

  • Fast-paced, call-center–based environment

  • Demanding both physically and mentally

  • Continuous communication, primarily via phone

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.