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Web Chat Jobs (NOW HIRING)

Viking Cruises US

Web Chat Sales Supervisor

$43K - $55K/yr

Web Chat Sales Supervisor Job Summary: Viking Cruises is seeking an experienced Web Chat Sales Supervisor with supervisory, sales and webchat communication platforms experience to lead the Web Chat ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

Responsibilities: * 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions. * Experience ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$15.50 - $20.50/hr

This role performs routine inbound and outbound call support, email, web chat, paper processing, and case logging to help customers complete required actions and resolve issues. The position focuses ...

ASM Research

Tier 1 Service Desk Representative

$16.50 - $22.25/hr

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to ...

A-Line Staffing Solutions

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Inbound Benefit Customer Service (Remote)

San Diego, CA · Remote

$18.50/hr

Provide support via phone, email, and web chat. * Research and resolve customer questions while maintaining a high level of accuracy. * Navigate multiple computer applications and systems ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

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Web Chat information

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$39K

$80.9K

$144K

How much do web chat jobs pay per year?

As of Aug 11, 2026, the average yearly pay for web chat in the United States is $80,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
More about Web Chat jobs
What cities are hiring for Web Chat jobs? Cities with the most Web Chat job openings:
What states have the most Web Chat jobs? States with the most job openings for Web Chat jobs include:
What job categories do people searching Web Chat jobs look for? The top searched job categories for Web Chat jobs are:
Web Chat jobs near you
Infographic showing various Web Chat job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 10% Part Time, 1% Temporary, and 7% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $80,851 per year, or $38.9 per hour.

Web Chat Sales Supervisor

Viking Cruises US

Remote

$43K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Web Chat Sales Supervisor
Job Summary:
Viking Cruises is seeking an experienced Web Chat Sales Supervisor with supervisory, sales and webchat communication platforms experience to lead the Web Chat Sales team. The ideal candidate will have great communication skills and be able to lead a highly motivated sales team. If you enjoy a challenging and rewarding career in a fast-paced environment, we look forward to welcoming you aboard!
Job Responsibilities:
  • Meeting established sales goals and producing accurate, complete work.
  • Respectful to co-workers with a high value of integrity.
  • Adhering to department and company procedures and policies.
  • Providing a high level of service to all customers.
  • Coaching and managing a team of 12-15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors.
  • Monitoring chat sessions to evaluate performance gaps and provide feedback, and scheduling team meetings.
  • Conducting one-on-one coaching sessions, providing performance improvement plans, and documenting results.
  • Managing daily payroll review, bi-weekly submission, and monitoring daily attendance and adherence.
  • Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, team-building activities, and other duties as assigned.

Job Requirements:
  • Strong Sales skills and understanding of the sales cycle
  • 3-5 years' experience in a web chat sales environment
  • Previous supervisor experience in a sales capacity
  • Call center experience within the travel industry preferred
  • Coaching and team-building skills
  • Excellent verbal and written communication skills
  • Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
  • Strong PC skills (including Microsoft Office)
  • Detail oriented with excellent organizational and follow-up skills

What We Offer You:
  • Highly competitive compensation plan.
    • Salary range $50,716 - $66,976 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
    • Commission $43,470 - $55,100 annually (based on team performance metrics)
    • Employees are eligible for annual discretionary bonus.
    • 401(k) plan with company match.
  • Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
  • Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
  • Opportunity to take a free and/or discounted cruise.
  • Highly subsidized gym membership.
  • Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions.
About Viking
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

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