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Web Chat Jobs (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

Dayton Freight Lines

$50 - $70/hr

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

New

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

Academy Bank

$15.50 - $21/hr

Summary : The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking ...

Posted today

Stefanini Group

Helpdesk Technician I

$20.50 - $27.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y's primary contact team, serves current and potential members who want to register for ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part of the Y's primary contact team, serves current and potential members who want to register for ...

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All JobsTechnology JobsWeb Chat Jobs

Web Chat information

See salary details

$39K

$80.9K

$144K

How much do web chat jobs pay per year?

As of Sep 2, 2026, the average yearly pay for web chat in the United States is $80,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
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What states have the most Web Chat jobs?

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What job categories do people searching Web Chat jobs look for?

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Web Chat jobs near you
Infographic showing various Web Chat job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 12% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $80,851 per year, or $38.9 per hour.

Customer Support Supervisor

Dayton Freight

Dayton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Dayton Freight rating

8.9

Company rating: 8.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

5th of 366 rated logistics

Job description

Overview

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures

Responsibilities
  • Manage workload and performance of Customer Support Representatives and Receptionist(s)
  • Manage IQ Group payroll, attendance, paid time off, and schedules
  • Manage Guaranteed Service Program and expedited initiatives
  • Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
  • Monitor staffing levels based on phone/email/web chat reporting and admin requirements
  • Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
  • Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
  • Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
  • Manage and maintain department initiatives and audit
  • Point of escalation for any external customer complaint
  • Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
  • Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
  • Work with IT to manage the receptionist console, technology, reporting, and backup
  • Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
  • Provide custom report and web support as needed
  • Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
  • Build and maintain relationships with external and internal customers
  • Investigate areas of customer and employee improvement
  • Continually improve processes and procedures to maximize productivity
  • Support Director of Customer Relations and Customer Manager as needed and directed
Qualifications
  • Knowledge of the LTL/Transportation Industry
  • 2 years of experience with customer relations, preferably in the transportation industry
  • Supervisory experience preferred
  • Bachelor's Degree preferred
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Legally eligible to work in the United States
Benefits
  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match
Physical DemandsShift Available: 8:30 AM - 5:30 PM | Monday - FridayEmployment Type: FULL_TIME

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