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Web Chat Jobs (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

United Medical Group

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Healthcare coach

Chino, CA · On-site

$1.0K - $1.2K/mo

* Facilitate sessions with patients and family (mainly in the Chinese-speaking population) in person, via phone, video conference, web chat, and/or through email, bilingually in English and/or in ...

New

United Medical Group

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Healthcare coach

Chino, CA · On-site

$1.0K - $1.2K/mo

* Facilitate sessions with patients and family (mainly in the Chinese-speaking population) in person, via phone, video conference, web chat, and/or through email, bilingually in English and/or in ...

New

United Medical Group

Be Seen First

Healthcare coach

Chino, CA · On-site

$1.0K - $1.2K/mo

* Facilitate sessions with patients and family (mainly in the Chinese-speaking population) in person, via phone, video conference, web chat, and/or through email, bilingually in English and/or in ...

New

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Web Chat information

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$39K

$80.9K

$144K

How much do web chat jobs pay per year?

As of Jun 30, 2026, the average yearly pay for web chat in the United States is $80,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Web Chat Support Specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What is a web chat job?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are some common challenges faced by Web Chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.
More about Web Chat jobs
What cities are hiring for Web Chat jobs? Cities with the most Web Chat job openings:
What states have the most Web Chat jobs? States with the most job openings for Web Chat jobs include:
What job categories do people searching Web Chat jobs look for? The top searched job categories for Web Chat jobs are:
Web Chat jobs near you
Infographic showing various Web Chat job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $80,851 per year, or $38.9 per hour.
Written Support Specialist (Monday - Friday, 12pm-8pm)

Written Support Specialist (Monday - Friday, 12pm-8pm)

Veterans United Home Loans

Columbia, MO

Full-time

Posted 21 days ago

Key responsibilities

  • Serve as the first point of contact for borrowers reaching out via email, social media, phone, and web chat to provide customer service.

  • Answer general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms.

  • Document borrower interactions using systems such as CRM, Cisco Finesse, and the Web Chat platform.

Veterans United Home Loans rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

We're looking for rockstars to join our 12:00pm-8:00pm Mon - Fri crew!

Whether you come from a background in customer service, retail, or hospitality, you can be successful in this role. We don't require a particular degree, but we're looking for translatable skills and relevant expertise. Specifically, we'll be looking for the following qualifications:

  • Experience navigating mortgage software/CRM systems, Encompass, Outlook

  • At least 6 months of experience as a customer service representative or similar role

  • Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems

About The Role:

As a Written Support Specialist, you'll be the go-to person for helping borrowers through email, web chat, and social media-making sure they get the answers and support they need in a friendly and informative way. You'll handle inquiries, provide accurate information, and keep detailed records of all interactions. While you'll be guiding borrowers through the process, you'll follow company policies and industry guidelines, which means no taking loan applications or discussing loan terms.

Here's a snapshot of what you'd be doing:

  • Being the first point of contact for borrowers who reach out via email, social media, phone, and web chat-offering top-notch customer service to both customers and teammates.

  • Answering general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms.

  • Keeping track of borrower interactions using systems like CRM, Cisco Finesse, and the Web Chat platform to ensure everything is well-documented.

  • Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

About You:

  • You show up consistently for work, 12:00pm-8:00pm Mon-Fri.

  • You thrive in a fast-paced, results-driven environment and love working as part of a team.

  • Details matter to you, and you've got an eye for catching the little things that make a big difference.

  • Change doesn't throw you off-you're adaptable, thrive in fast-paced environments, and can juggle multiple priorities while staying on top of deadlines.

  • You know how to create a great experience for others with excellent customer service, clear and effective communication, and the ability to navigate conflicts with confidence.

  • Your strong quantitative and analytical skills help you make smart, data-driven decisions that drive results.

  • You're comfortable with technology and can navigate basic computer systems with ease.

  • With a dedicated work ethic and a demonstrated ability to work well under pressure, you're the type of person people trust to show up consistently and get the job done.

About Us:

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.

Interested? Apply Today!

Learn more about Veterans United onGlassdoorand our career site atvu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

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