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Web Chat Jobs in New York (NOW HIRING)

Honest Networks

Network Engineer

New York, NY

Communicating directly with existing and prospective customers via phone, text, web chat, and email. * Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. * Providing direct ...

Honest Networks

Network Engineer

Jersey City, NJ · On-site

Communicating directly with existing and prospective customers via phone, text, web chat, and email. * Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. * Providing direct ...

Honest Networks

Network Engineer

Stamford, CT

Communicating directly with existing and prospective customers via phone, text, web chat, and email. * Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. * Providing direct ...

Honest Networks

Network Engineer

New York, NY · On-site

Communicating directly with existing and prospective customers via phone, text, web chat, and email. * Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. * Providing direct ...

Honest Networks, LLC

Network Engineer

New York, NY · On-site

Communicating directly with existing and prospective customers via phone, text, web chat, and email. * Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. * Providing direct ...

Honest Networks

Network Engineer

New York, NY

Communicating directly with existing and prospective customers via phone, text, web chat, and email. * Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. * Providing direct ...

Artisan

Forward Deployed GTM Architect

New York, NY · On-site

$69.75 - $89.75/hr

Artisan has a database of every professional and local business, dozens of intent signals, website visitor de-anonymization, a dialer, inbound web chat, and so much more. We're a YC W24 company, have ...

Pwc

US Tech - AI Engineering Manager

New York, NY

$73K - $244K/yr

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

Crisp Recruit

Director of Operations

New York, NY · On-site

Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking ...

KACE

Linguist - (Spanish Caribbean)

New York, NY

$28.73/hr

Familiarity with SMS shorthand, social media terminology, and web chat communications. * Excellent verbal and written skills in the target language, including accurate grammar, punctuation, and ...

Pwc

US Tech - AI Engineering Manager

Melville, NY · On-site

$73K - $244K/yr

... Web Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI-enabled platforms aligned to PwC People Tech & AI strategy Travel Requirements Up to 20% Job ...

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All JobsWeb Chat JobsWeb Chat Jobs in New York

Web Chat information

What is a web chat?

A web chat job involves communicating with customers or clients through an online chat platform to provide support, answer questions, or assist with sales. Web chat agents typically work for companies in customer service roles, helping resolve issues efficiently without phone calls. This position requires strong written communication skills, quick typing, and the ability to multitask between multiple conversations. Web chat jobs can often be performed remotely, making them a popular choice for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a web chat support specialist, and why are they important?

To thrive as a Web Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and knowledge-base software is typically required. Strong multitasking, patience, and active listening are critical soft skills for effectively assisting multiple customers simultaneously. These skills ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and retention.

What are some common challenges faced by web chat agents, and how can these be managed effectively?

Web Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and a personable tone. They must quickly interpret customer inquiries and provide clear, helpful responses in real time. Effective time management, strong written communication skills, and familiarity with knowledge bases or support tools are key to overcoming these challenges. Regular training and using pre-approved response templates can also help agents deliver consistent, high-quality service even during periods of high chat volume.

What are popular job titles related to Web Chat jobs in New York?

For Web Chat jobs in New York, the most frequently searched job titles are:

What job categories do people searching Web Chat jobs in New York look for?

The top searched job categories for Web Chat jobs in New York are:

Web Chat jobs near you
Infographic showing various Web Chat job openings in New York as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Customer Service Representative

Piscataway, NJ

One Call Concepts, Inc.
Public Safety Statistics Centers and Offices • 51 - 200 employees
Learn more about One Call Concepts, Inc.external

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

Summary or overview of job duties:

Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.

All applicants must live within driving distance of our Piscataway, NJ office.

Full and part-time shifts available. All applicants must be able to work one of the shifts below:

Full time:

7a-4p (limited)

7:30a-4:30p (limited)

8a-5p

8:30a-5:30p

9a-6p

Part time:

6:30a-12p

9:30a-3p

12:30p-6p

All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client's inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

  • Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
  • Process web tickets and respond to web chat requests
  • Monitor EIs and call out backup messages as necessary
  • Present and discuss the products and services of the company to customers
  • Perform other duties as assigned

Job requirements

  • Minimum accurate data entry of 35 wpm
  • Ability to work independently in a high volume, detail oriented environment
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Ability to prioritize work and multi-task
  • Consistent attendance and stable work history
  • Ability to work and change with dynamic professional environment
  • Consistently meets or exceeds KPIs

Benefits

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete the application on our website HERE to apply.

Apply