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Vp Support Jobs (NOW HIRING)

Mondo

Strategist (VP/SVP)

Manhattan, NY · Remote

$100 - $110/hr

Apply now: VP/SVP Strategic Communications Consultant, location is remote. The start date is ASAP ... Support primary research initiatives including surveys, AI-assisted interviews, and discussion ...

Mondo

Strategist (VP/SVP)

Manhattan, NY · Remote

$100 - $110/hr

Apply now: VP/SVP Strategic Communications Consultant, location is remote. The start date is ASAP ... Support primary research initiatives including surveys, AI-assisted interviews, and discussion ...

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All JobsVp Support Jobs

Vp Support information

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$43.5K

$157.5K

$277.5K

How much do vp support jobs pay per year?

As of Jul 10, 2026, the average yearly pay for vp support in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Support, and why are they important?

To thrive as a VP of Support, you need extensive experience in customer support operations, leadership, and business strategy, often backed by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, support ticketing systems, data analytics tools, and ITIL or similar certifications is typically required. Exceptional communication, problem-solving, and team management skills help foster a positive culture and align support strategies with organizational goals. These skills are crucial for delivering exceptional customer experiences, driving team performance, and supporting the company’s growth.

What is the difference between Vp Support vs Customer Support Specialist?

AspectVp SupportCustomer Support Specialist
Required CredentialsBachelor's degree, experience in support managementHigh school diploma or equivalent, relevant customer service experience
Work EnvironmentCorporate office, support teams, strategic planningCall centers, help desks, direct customer interaction
Employer & Industry UsageTech, SaaS, enterprise companiesRetail, telecom, tech companies
Common Search & ComparisonLeadership, strategic support rolesFrontline customer service roles

The Vp Support typically oversees support teams, focusing on strategy and management, while Customer Support Specialists handle direct customer interactions. The Vp role requires more experience and higher-level skills, whereas Customer Support Specialists focus on day-to-day customer service tasks.

How does a VP of Support typically interact with other departments to improve customer experience?

A VP of Support regularly collaborates with departments such as Product, Engineering, and Sales to identify customer pain points and streamline solutions. This cross-functional communication ensures that customer feedback is efficiently relayed and acted upon, leading to product improvements and enhanced service delivery. The VP also leads initiatives to align support strategies with company goals, fostering a culture of continuous improvement and shared accountability across teams.

What does a VP of Support do?

A VP of Support oversees the customer support department, setting strategies to ensure high-quality service and satisfaction. They manage support teams, develop policies to improve response times and issue resolution, and coordinate with other departments to address customer needs. Additionally, they analyze support metrics to identify trends and drive improvements, often playing a key role in shaping the overall customer experience. This leadership role requires strong communication, problem-solving, and management skills.
What cities are hiring for Vp Support jobs? Cities with the most Vp Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Vp Support jobs? States with the most job openings for Vp Support jobs include:
What job categories do people searching Vp Support jobs look for? The top searched job categories for Vp Support jobs are:
Vp Support jobs near you
Infographic showing various Vp Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
VP of Supported Housing and Transitional Programs - 01599812

VP of Supported Housing and Transitional Programs - 01599812

ICL

Brooklyn, NY • On-site

Full-time

Re-posted 11 days ago

Job description

JOB SUMMARY:
Under the supervision of the Senior Vice President, Supported Housing provides clinical/program supervision and administrative/budgetary direction to Program Directors of assigned programs, which comprise of scattered-site housing. At ICL, we are committed to a better New York with housing for all. This position offers a chance to shape services for thousands of people with behavioral and mental health challenges. The Vice President of Supported Housing and Transitional Programs in the Supported Housing Division, will promote person-centered services and trauma-informed care services, be recovery-oriented and focus on supporting the independence of the people we serve. Reporting to the Senior Vice President, Supported Housing, and the Vice President of Supported Housing and Transitional Programs will lead ICL's growing supported housing portfolio of over 500 units. The VP will utilize a data-informed approach and have a demonstrated commitment to person-centered care for people who have a broad range of challenges.
ESSENTIAL JOB FUNCTIONS:
Provides clinical/program supervision and administrative/budgetary direction to the Directors of assigned programs.
  • Ensures that assigned programs and services maintain compliance with state, city, federal, and other appropriate regulations as well as ICL policies and procedures;
  • Ensures that services are delivered in a manner that maximizes effectiveness and efficiency;
  • Conducts regularly scheduled management, supervisory and clinical meetings;
  • Evaluates and refines program services, policies and procedures to ensure that consumer needs are addressed in an effective and consistent manner;
  • Oversees recruitment, hiring, and training of staff;
  • Monitors clinical and administrative documentation to ensure that records meet ICL and oversight agency standards;
  • Assists Program Directors in preparing for internal/external audits, and monitors development and implementation of all required corrective actions;
  • Provides direct supervision and evaluation of designated program directors;
  • Assists in the development of outcome measures and in supporting and monitoring their achievement;
  • Responsible to ensure Program Directors are submitting monthly reports.
  • Responsible to submit monthly report for the division.
  • Responsible to address grievances and CAP in a timely matter with appropriate follow-up.
  • Responsible to ensure filling vacancies, address repairs, and rent arrears in a timely matter.
  • Ensure the team of Program Directors are performing as per our organization's mission, vision, and values.
  • Work with intra-agency department to expand client referrals, support staff and client's needs, and all business aspects.
  • Collaborative with Vice Presidents throughout the housing division, exchange resources, and knowledge.
  • Responsible to provide crisis support to Program Directors and teams.
  • Ensure housing cluster is delivery Rehabilitative Tenancy Services(RTS) as per our funders.
  • Ensure Program Directors in the Transitional Programs are referring individuals into the housing division (i.e., residential and scattered-sites) to provide housing stability.

Provides Program Planning and Development
  • Ensures staff development through implementation of regularly scheduled in-service training
  • Provides monitoring, supervision and evaluation of fiscal and administrative operation of designated programs, including billing processes where applicable
  • Assists programs in the identification and implementation of Evidence Based Treatments, Person-Centered Care, Trauma Informed, and Best Practices
  • Collaborate with Vice President in the housing division regarding new program planning and execution
  • Responsible for the development of on-going program improvements and best practices.

Maintains data-driven systems and supports to support our work and establish continuity and accountability
  • Develop clear, measurable divisional goals, objectives and work plans that support quality services, safety and positive outcomes for the people we serve.
  • Actively use data to monitor, manage and support the work of the Supported Housing team.
  • Develop and manage robust and meaningful data collection, review and application.
  • Ensure systems are in place to address emerging issues and prevent future instances
  • Ensure consumer satisfaction, quality standards and contract requirements are being measured and addressed and that the programs are meeting expectations
  • Ensure all programs operate in accordance with contractual requirements and other applicable regulations
  • Remain current and updated on new regulations, policies, industry trends, and best practices and suggest ways to implement and when necessary, fund.
  • Responsible to ensure meeting KPIs for the housing division.
  • Work with the Quality Assurance to ensure all programmatic documentation is up-to-standards.
  • Responsible for housing division dashboards.
  • Track Transitional Programs placements, service referrals, and follow-ups.

Participates in Corporate Management
  • Represents agency in inter-agency and public forums, including local governmental agencies, social service agencies, medical facilities, and advocacy/educational/research coalitions
  • Participates in inter-agency and intra-agency planning meetings and committees
  • Provides in-service training to Cluster, Division and Agency staff in assigned topics
  • Represents agency in the community through participation in local community organizations and activities
  • Participates in program development activities, including grant proposals and RFP's as assigned
  • Functions as Project Leader on short-term projects as assigned

Performs other job related duties as assigned by Senior Vice President, Supported Housing
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of Federal, New York State laws, and New York City regulations and prevailing standards pertaining to behavioral health services
  • In-depth knowledge of clinical interventions in behavioral health, including trauma informed care, person centered care, evidence-based and best practices strategies for symptom relief, rehabilitation and recovery
  • Effective staff management skills: Selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, resolving problems; and controlling the essential work functions (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)
  • Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)
  • Financial/accounting skills sufficient to manage program budgets
  • Ability to work under pressure and meet deadlines
  • Ability to work with diverse individuals
  • Ability to work as a member of a team
  • Effective interpersonal skills
  • Ability to make reasonable and sound evaluative judgments
  • Ability to create, compose, and edit written materials, including business reports and correspondence
  • Ability to read, analyze, and interpret professional journals, financial reports, legal documents, technical procedures, or governmental regulations
  • Ability to effectively and efficiently respond to questions from employees, board members, and members of the community;
  • Ability to present information (e.g. prepare and deliver a written or spoken presentation with supporting materials) to the board of directors, management, employees, and/or public group;
  • Ability to plan organization-wide activities (e.g. setting objectives, developing strategies, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the activities)
  • Knowledge of Microsoft Office software and ability to master other software required by positions (e.g. CORE, etc.)

QUALIFICATIONS AND EXPERIENCE:
Master's in Social Work, Master's in Human Services such as MPA or MPH, or Master's in Health Care A minimum of five years of progressively more responsible administrative, staff supervision, clinical supervision and interventions, project management, budget management, and quality assurance experience in providing services to individuals with Serious Mental Illness (SMI) in housing(i.e., scattered-sites and/or residential). For MSW applicants, LMSW or LCSW preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About ICL

Sourced by ZipRecruiter

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1986

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