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How much do volunteer ombudsman jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for volunteer ombudsman in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer ombudsman?

A Volunteer Ombudsman is an advocate for residents in long-term care facilities, such as nursing homes and assisted living communities. They help ensure residents' rights are upheld by listening to concerns, addressing complaints, and working with facility staff to resolve issues. Volunteers receive training to understand regulations, mediation techniques, and resident rights. Their goal is to improve the quality of care and enhance the well-being of those living in long-term care settings.

What are the weekly responsibilities of a volunteer ombudsman?

As a Volunteer Ombudsman, your weekly responsibilities typically include visiting long-term care facilities, listening to residents' concerns, and facilitating the resolution of complaints or quality-of-life issues. You may also document cases, report findings to supervisors, and participate in ongoing training or team meetings with other ombudsmen and staff. Collaboration with facility management, families, and regulatory agencies is common, making communication and teamwork essential parts of your routine. This hands-on work helps ensure residents’ voices are heard and their rights are protected.

What skills and qualifications are needed to be a volunteer ombudsman?

To thrive as a Volunteer Ombudsman, you need foundational knowledge of elder care regulations, strong investigative skills, and a genuine interest in advocacy, often supported by a background in social work or healthcare. Familiarity with case management software, reporting tools, and relevant state certification programs is often beneficial. Exceptional communication, empathy, and conflict resolution skills distinguish top performers in this role. These abilities are crucial for effectively representing residents’ interests, resolving concerns, and ensuring compliance with care standards.

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Infographic showing various Volunteer Ombudsman job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Long-Term Care Ombudsman

Catholic Charities of the Diocese of Pittsburgh

Butler, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago


Key responsibilities

  • Receive and resolve complaints related to residents in long-term care facilities following PA Department of Aging regulations and procedures.

  • Conduct on-site visits of long-term care facilities to investigate concerns and ensure residents' safety and well-being.

  • Document case notes and program activities accurately and promptly in accordance with PA Department of Aging guidelines.


Job description

Description:

  At Catholic Charities, Diocese of Pittsburgh, we believe that all stages of human life are sacred and that the dignity of the human person is the foundation of a moral vision for society.


We’re seeking a compassionate Long-Term Care Ombudsman to help ensure that older adults residing in long-term care facilities are in the safest and least-restrictive living situations.

With your education, experience, and compassionate heart you know the importance of keeping the most vulnerable in our community safe.


 We offer successful candidates a competitive salary, strong health benefits (including medical, dental and vision) that are effective the first of the month following hire date and generous time off programs that includes15 paid holidays a year. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits.


In addition, the Long-Term Care Ombudsman is able to work from home following training.


We have a collaborative and friendly team focused culture at Catholic Charities, and we are proud to be designated by the Pittsburgh Business Times as one of the Best Places to Work in Western Pennsylvania in 2022, 2023, 2024, 2025, and 2026.


Take a look at the Long-Term Care Ombudsman description below and let us know if you’re ready to help protect the elderly in Butler County.

Long-Term Care Ombudsman Key Performance Objectives Include:

  • Receives and resolves complaints related to residents in long-term care facilities following the PA Department of Aging Ombudsman Program regulations and procedures.
  • Conducts on-site visits of long-term care facilities including nursing, personal care/assisted living facilities, and domiciliary care homes to conduct investigations and resolve concerns.
  • Accurately and promptly documents case notes and program activities in accordance with PA Department of Aging guidelines.
  • Ensures accurate data is provided to the PA Department of Aging within established timeframes.
  • Collaborates with and supports Ombudsman Volunteers including program training.
  • Successfully completes required certification training programs.
  • Participate in Regional Networking Meetings and the Annual Ombudsman Conference.
  • Maintains confidentiality in communication with participants, staff, and others to preserve client and staff rights.
Requirements:

Minimum Qualifications:

  • Four years of experience in public or private social work; and a bachelor's degree is required; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
  • Excellent oral and written communication skills, including interviewing and assessment techniques are required.
  • Knowledge of the aging process and geriatric issues is highly desirable.
  • The demonstrated history of successfully interacting constructively with community agencies and resources is required.
  • The ability to make facility visits within Butler County is required.
  • The ability to travel within Pennsylvania for trainings is required.
  • A valid driver's license is required.