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Voc Program Manager Jobs (NOW HIRING)

Pacificlife

Sr. VoC Analyst

Newport Beach, CA · On-site

$94K - $125K/yr

Your colleagues will include professionals in Voice of the Customer (VoC) Program Management, Customer Analytics & Insights, Insights Enablement and Experience Management Platform Operations. How you ...

Point32health

Sr. VoC Data Analyst

Canton, MA · On-site

$90K - $114K/yr

This role may expand to include the development and management of the digital VoC program. * Contribute to other duties and special projects as assigned, supporting the broader goals of the CX, VoC ...

Judge Group, Inc.

Data Analyst II

Bridgewater, NJ

$40 - $42/hr

Manage data ingestion processes, ensuring seamless integration across multiple systems. Lead system integrations, APIs, and real-time payload creation to optimize VOC programs. What We're Looking For:

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Voc Program Manager information

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$38.5K

$107.5K

$157K

How much do voc program manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for voc program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voc Program Manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a Vocational Program Manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are Voc Program Managers?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
More about Voc Program Manager jobs
What cities are hiring for Voc Program Manager jobs? Cities with the most Voc Program Manager job openings:
What states have the most Voc Program Manager jobs? States with the most job openings for Voc Program Manager jobs include:
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Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, and 18% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Voice of the Customer Program Manager

Figma

San Francisco, CA • On-site, Remote

Other

Posted 15 days ago

Job description

We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
  • Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs - bringing wins back to Support and Sales to demonstrate program impact
  • Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act - from unresolved pain points and product gaps to process improvements and sales blockers
  • Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
  • Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
  • Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
  • Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
  • Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
We'd love to hear from you if you have:
  • Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
  • A background in a customer-facing function (Support, Success, or Sales - Support preferred)
  • Demonstrated ownership mentality - a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
  • Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
  • Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
While not required, it's an added plus if you also have:
  • Previous experience with Figma products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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