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Voc Program Manager Jobs (NOW HIRING)

Figma

Voice of the Customer Program Manager

Responsibilities : • Own the rhythm of VOC reporting and define the mechanisms that feed into the ... Required : • Experience building and running a VOC program, as a PM or Manager, with a strong POV ...

Pacificlife

Sr. VoC Analyst

Newport Beach, CA · On-site

$94K - $125K/yr

Your colleagues will include professionals in Voice of the Customer (VoC) Program Management, Customer Analytics & Insights, Insights Enablement and Experience Management Platform Operations. How you ...

Justworks

Voice of Customer Program Lead

New York, NY · On-site

Partner with product managers, CSO leaders, marketers, and other stakeholders to embed VoC insights ... Define, socialize, and program an approach to measuring the impact and effectiveness of the ...

Justworks

Voice of Customer Program Lead

Manhattan, NY · On-site

Voice of Customer Program Lead New York, New York Apply Who We Are At Justworks, you'll enjoy a ... Partner with product managers, CSO leaders, marketers, and other stakeholders to embed VoC insights ...

CONTROLTEC LLC

Program Manager

Allen Park, MI

Reviewing program status and vehicle performance with customer on regular basis. Job ... Manage hardware deployment schedule while working with the Inventory Team to ensure VoC's needs are ...

CONTROLTEC LLC

Program Manager

Allen Park, MI · On-site

Reviewing program status and vehicle performance with customer on regular basis. Job ... Manage hardware deployment schedule while working with the Inventory Team to ensure VoC's needs are ...

Judge Group, Inc.

Data Analyst II

Bridgewater, NJ · On-site

$40 - $42/hr

Manage data ingestion processes, ensuring seamless integration across multiple systems. Lead system integrations, APIs, and real-time payload creation to optimize VOC programs. What We're Looking For:

Safran Cabin

Program Manager

Santa Maria, CA · On-site

$88K - $140K/yr

The Program Manager has program performance and P&L responsibility for a small to medium complexity ... Provide the Voice of the Customer (VoC). * Provide strategic guidance from an operational ...

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How much do voc program manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for voc program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voc Program Manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a Vocational Program Manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are Voc Program Managers?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
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Voc Program Manager jobs near you
Voice of the Customer Program Manager

Voice of the Customer Program Manager

Figma

Remote

Full-time

Posted 14 days ago

Job description

Job Summary:
Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and translating them into actionable signals for Product, Engineering, and Support.
Responsibilities:
• Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
• Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs – bringing wins back to Support and Sales to demonstrate program impact
• Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act — from unresolved pain points and product gaps to process improvements and sales blockers
• Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
• Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
• Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
• Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
• Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
Qualifications:
Required:
• Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
• A background in a customer-facing function (Support, Success, or Sales – Support preferred)
• Demonstrated ownership mentality — a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
• Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
• Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
Preferred:
• Previous experience with Figma products
Company:
Figma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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