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Voc Program Manager Jobs (NOW HIRING)

Point32Health

Sr. VoC Data Analyst

Canton, MA · On-site

$90.90K - $114.70K/yr

This role may expand to include the development and management of the digital VoC program. * Contribute to other duties and special projects as assigned, supporting the broader goals of the CX, VoC ...

Point32health

Sr. VoC Data Analyst

Canton, MA · On-site

$90.90K - $114.70K/yr

This role may expand to include the development and management of the digital VoC program. * Contribute to other duties and special projects as assigned, supporting the broader goals of the CX, VoC ...

Pacificlife

Sr. VoC Analyst

Newport Beach, CA

$94.40K - $125K/yr

Your colleagues will include professionals in Voice of the Customer (VoC) Program Management, Customer Analytics & Insights, Insights Enablement and Experience Management Platform Operations. How you ...

Chewy

Associate Director, Voice of Customer

Plantation, FL · On-site

$137.50K - $221.50K/yr

We are seeking an experienced Associate Director, VOC Program Management, to join our CC Solutions Team. In this critical role, you will lead the strategy and implementation of Chewy's Voice of ...

CONTROLTEC LLC

Program Manager

Allen Park, MI

Reviewing program status and vehicle performance with customer on regular basis. Job ... Manage hardware deployment schedule while working with the Inventory Team to ensure VoC's needs are ...

CONTROLTEC LLC

Program Manager

Allen Park, MI · On-site

Reviewing program status and vehicle performance with customer on regular basis. Job ... Manage hardware deployment schedule while working with the Inventory Team to ensure VoC's needs are ...

Teachstone

Product Operations Manager

$82.10K - $102.60K/yr

As Product Operations Manager, you will be the core operational enabler for the Product ... Lay the groundwork for a scalable VoC program by leading the creation and coordination of cross ...

Judge Group, Inc.

Data Analyst II

Bridgewater, NJ

$40 - $42/hr

Manage data ingestion processes, ensuring seamless integration across multiple systems. Lead system integrations, APIs, and real-time payload creation to optimize VOC programs. What We're Looking For:

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Voc Program Manager information

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$38.5K

$107.5K

$157K

How much do voc program manager jobs pay per year?

As of May 30, 2026, the average yearly pay for voc program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voc Program Manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a Vocational Program Manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are Voc Program Managers?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
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What cities are hiring for Voc Program Manager jobs? Cities with the most Voc Program Manager job openings:
What states have the most Voc Program Manager jobs? States with the most job openings for Voc Program Manager jobs include:
What job categories do people searching Voc Program Manager jobs look for? The top searched job categories for Voc Program Manager jobs are:
Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 79% Part Time, 3% Temporary, and 12% Contract. Highlights an 15% Physical, and 85% Hybrid job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Voice of the Customer Program Manager

QTS Realty Trust, Inc.

Suwanee, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

The Voice of the Customer (VoC) Program Manager is the primary for driving an industry-leading customer experience program for QTS customers. This individual will guide the customer listening strategy, create and maintain structured surveys and communicate results to leadership. The VoC Program Manager will work with other groups within QTS to share insights of industry trends to be able to continue to improve the customer experience.
RESPONSIBILITIES, other duties may be assigned.
  • Responsible for defining and prioritizing the features and capabilities of our customer feedback and experience management platform.
  • Design, establish, maintain, and champion a Voice of the Customer (VoC) program for the purpose of driving a customer focused mindset which delivers actionable insights into every aspect of QTS business.
  • Ensure that QTS maintains best-in-class customer feedback, interpretation and action planning while making significant and meaningful changes in the way that QTS reviews data, listens to customers and shares insights to drive tactical and strategic outcomes to our customers.
  • Ensure that customer satisfaction has been met by clearly documenting what success means to them and translating that success during different phases of the customer lifecycle.
  • Deliver rigorous analyses of customer feedback, journeys and pain points using leading methodologies
  • Identify customer insights and key drivers of negative and positive customer experience based on analysis of surveys and other feedback sources
  • Guide QTS overall customer listening strategy, focused on structured listening surveys (Net Promoter Score, customer satisfaction, etc), customer research on industry trends and evolving needs, and customer/partner advisory boards
  • As an internal champion, the VoC Program Manager will work cross-functionally throughout QTS, sharing insights from their rigorous external research to guide and improve products, sales, marketing, and customer success
  • Serve as subject matter expert in all VoC tools and functionality
  • Develop and report objectives and KPI's for Customer Success, collaborating with Leadership

BASIC QUALIFICATIONS
  • Bachelor's degree or equivalent professional experience
  • Five or more years of IT, Project Management, Service Delivery or Customer Relationship Management experience
  • Experience with voice of the customer programs and with customer feedback programs.
  • Experience with survey/reporting tools, such as Qualtrics
  • Strong background in analytics, data presentation programming, think strategically, and be able to provide data-driven recommendations
  • Extensive knowledge of CX Metrics such as, but not limited to, Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT)
  • Proficient with Microsoft Office suite
  • Basic understanding of data center critical environment concepts, such as space, power, cooling, and connectivity
  • US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS
  • ITIL training and/or certification
  • Five or more years of IT or Data Center industry experience in a Customer Relationship Management role
  • Prior experience developing and implementing survey programs

KNOWLEDGE, SKILLS AND ABILITIES
  • Demonstrated analysis, problem-solving and troubleshooting expertise
  • Basic knowledge, experience, and/or understanding of technical infrastructures
  • Comfortable interacting with all levels of management and roles within the customer's organization
  • Ability to read and translate technical documentation such as systems/network architecture diagrams, business continuity/disaster recovery documents
  • Ability to communicate customer experience strategies and goals, and influence and coordinate other teams to execute against the goals.
  • Must have exceptional presentation, communication, and interpersonal skills, the ability to motivate and persuade teams and other associates, and ben able to generate a strong and credible experience rationale for ideas to an audience of customers, executives, and anyone in-between, all with an attention to detail
  • Must be passionate about innovation and use that passion to build and maintain a best-in-class VoC Program
  • Must be customer focused and deliberate in efforts to influence similar behavior

TOTAL REWARDS
  • This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
  • This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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