ZipRecruiter

Log In

1

Voc Program Manager Jobs (NOW HIRING)

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Voice of Customer (VoC) Program Execution * Design and manage NPS and customer experience surveys, ensuring high data quality and methodological rigor. * Monitor customer feedback trends across ...

Judge Group, Inc.

Data Analyst - IT - II

Irving, TX · On-site

$35 - $40/hr

Manage data ingestion processes, ensuring seamless integration across multiple systems. Lead system integrations, APIs, and real-time payload creation to optimize VOC programs. What We're Looking For:

Ignite Human Capital

Program Manager

Carlsbad, CA · On-site

$115K - $125K/yr

Position Summary The Program Manager (PM) serves as the primary "Voice of the Customer" (VOC) and leads the Customer Focus Team (CFT). This role is accountable for operational performance to the ...

Ignite Human Capital

Program Manager

Longmont, CO · On-site

$90K - $115K/yr

Summary The Program Manager (PM) serves as the "voice of the customer" (VOC) and leader of the Customer Focus Team (CFT). The PM is accountable for operational performance to the customer and for ...

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Voice of Customer (VoC) Program Execution * Design and manage NPS and customer experience surveys, ensuring high data quality and methodological rigor. * Monitor customer feedback trends across ...

Ignite Human Capital

Program Manager

Longmont, CO · On-site

$90K - $115K/yr

Summary The Program Manager (PM) serves as the "voice of the customer" (VOC) and leader of the Customer Focus Team (CFT). The PM is accountable for operational performance to the customer and for ...

Onto Innovation

Staff Program Manager

Milpitas, CA · On-site

The Staff Program Manager will bridge the gap between customer defect-detection needs and internal ... Collect and distill the Voice of the Customer (VoC) and market trends to define PRDs (Product ...

Palmetto

Bilingual Customer Advocacy Specialist

Charlotte, NC · On-site

$16.50 - $21.50/hr

Partner with the Voice of the Customer (VoC) program manager to integrate customer feedback into broader customer experience initiatives. * Team Leadership and Training: * Develop training materials ...

Unigen

Senior Program Manager

Newark, CA · On-site

$110K - $145K/yr

Program Management Reports to: Vice President of Program Management Job Overview: Senior Program ... Voice of the Customer (VoC) * Main point of contact & communication for business relationships and ...

Unigen

Senior Program Manager

Newark, CA · On-site

$110K - $145K/yr

Program Management Reports to: Vice President of Program Management Job Overview: Senior Program ... Voice of the Customer (VoC) * Main point of contact & communication for business relationships and ...

Ralliant

Sr. Program Manager

Hollister, CA · On-site

$122K - $123K/yr

The Senior Program Manager is responsible for the proposal effort, customer support, and management ... Assesses VOC (voice of customer) data to identify business opportunities and recommend strategies ...

NEOTech

Program Manager (25182)

Longmont, CO · On-site

$90K - $115K/yr

To learn more about NEOTech, please visite our website: www.neotech.com Summary The Program Manager (PM) is the "voice of the customer (VOC)" and leader of the Customer Focus Team (CFT). The PM is ...

NEOTECH

Program Manager (25182)

Longmont, CO

To learn more about NEOTech, please visite our website: www.neotech.com Summary The Program Manager (PM) is the "voice of the customer (VOC)" and leader of the Customer Focus Team (CFT). The PM is ...

Exyte Group

Senior Program Manager

Portland, OR · On-site

$172K/yr

Ensure alignment of all programs with market segmentation, voice of the customer (VOC), and ... Product Management * Engineering & Research and Development * Operations & Manufacturing * Supply ...

Exyte GmbH

$123K - $123K/yr

Ensure alignment of all programs with market segmentation, voice of the customer (VOC), and ... Product Management * Engineering & Research and Development * Operations & Manufacturing * Supply ...

next page

Showing results 1-20

All JobsVoc Program JobsVoc Program Manager Jobs

Voc Program Manager information

See salary details

$38.5K

$107.5K

$157K

How much do voc program manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for voc program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voc Program Manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a Vocational Program Manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are Voc Program Managers?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
More about Voc Program Manager jobs
What cities are hiring for Voc Program Manager jobs? Cities with the most Voc Program Manager job openings:
What states have the most Voc Program Manager jobs? States with the most job openings for Voc Program Manager jobs include:
What job categories do people searching Voc Program Manager jobs look for? The top searched job categories for Voc Program Manager jobs are:
Voc Program Manager jobs near you

Customer Insights Analyst

Assa Abloy

Lake Forest, CA • On-site

$80/hr

Full-time

Medical, Retirement, PTO

Posted 3 hours ago

Job description

ASSA ABLOY, the world's most trusted name in access solutions, is seeking a Customer Insights Analyst - Voice of Customer (VoC) & Qualitative Insights. This is a key member of the Corporate Customer Insights team, supporting the Voice of the Customer program across 40+ businesses and brands in the Americas.
This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive-level reporting. The analyst partners closely with the Quantitative Analyst to deliver a holistic view of the customer experience, integrating qualitative themes with quantitative metrics (e.g., NPS, CSAT, CES).
The ideal candidate brings a solid foundation in qualitative research and customer insights, combined with the ability to translate complex, unstructured data into clear, decision-ready narratives for senior leadership.
This role will be based in Lake Forest, CA working on a hybrid schedule. We are not able to provide relocation assistance at this time.
What you will be doing
  • Voice of Customer (VoC) Program Execution
    • Design and manage NPS and customer experience surveys, ensuring high data quality and methodological rigor.
    • Monitor customer feedback trends across segments, regions, and key touchpoints to identify emerging risks and opportunities.
  • Qualitative Insights & Synthesis
    • Analyze open-ended survey responses using structured qualitative coding techniques to identify themes, patterns, and root causes.
    • Synthesize qualitative and quantitative insights to create a comprehensive view of the customer experience.
    • Translate complex, unstructured feedback into clear, actionable insights and business recommendations.
  • Reporting, Dashboarding & Storytelling
    • Build and maintain dashboards and automated reporting solutions for key CX metrics (NPS, CSAT, CES).
    • Develop executive-level PowerPoint presentations that communicate insights in a clear, concise, and compelling manner.
    • Continuously improve reporting frameworks to enhance usability, scalability, and impact.
  • AI & Innovation in Insights
    • Leverage AI tools (e.g., Copilot, Qualtrics Text iQ, Claude) to accelerate qualitative analysis, thematic coding, and report generation.
    • Identify opportunities to integrate new technologies into research workflows to improve speed, accuracy, and scalability.
    • Support the adoption of AI-driven methodologies across the Customer Insights team.

What we are looking for
  • Bachelor's degree in Market Research, Business, Communications, or a related field
  • 3-6 years of experience in customer insights, market research, VoC programs, or a related analytical role.
  • Demonstrated experience designing, managing, or supporting Voice of the Customer (VoC) programs, including NPS, CSAT, or CES.
  • Experience integrating qualitative and quantitative insights for business decision-making.
  • Strong qualitative research expertise, including thematic coding, content analysis, and narrative synthesis.
  • Proficiency in Excel (pivot tables, data manipulation, and analysis).
  • Proficiency in PowerPoint with demonstrated experience creating executive-level presentations.

Preferred / Strongly Desired Skills
  • Advanced proficiency in Qualtrics (survey design, distribution, and reporting).
  • Experience building dashboards and data visualizations using tools such as Qualtrics dashboards, Power BI, or Tableau.
  • Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics, automated summarization, insight generation).

What we offer
We're passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. We are proud to offer:
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!

Compensation and BenefitsPay Range: $80-120k
This "base salary range" is a reasonable estimate for this position at the time of posting. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, business requirements and geographic location. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.
In addition, we provide a comprehensive benefits package including paid time off, a bonus plan, a 401(k) plan, education assistance, and an environment that reflects our commitment to our employees.
We review applications regularly, so don't hesitate, apply today!
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
#LI-EL1
#LI-OSA
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply