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Voc Program Manager Jobs in Atlanta, GA (NOW HIRING)

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Voice of Client (VoC) * Design, run, and evolve the firm's VoC program end to end - surveys ... Client Issue Management & Service Recovery * Coordinate client escalations - triaging concerns ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Voice of Client (VoC) * Design, run, and evolve the firm's VoC program end to end - surveys ... Client Issue Management & Service Recovery * Coordinate client escalations - triaging concerns ...

US Bank

CX Insights Consultant - Payments

Atlanta, GA · Hybrid

... management activities Preferred Skills/Experience * 8+ years of experience in customer experience, customer insights, analytics, or related fields. * Experience with Voice of Customer (VoC) programs ...

U.S. Bank

CX Insights Consultant - Payments

Atlanta, GA · On-site

... management activities Preferred Skills/Experience * 8+ years of experience in customer experience, customer insights, analytics, or related fields. * Experience with Voice of Customer (VoC) programs ...

Wolters Kluwer

Senior Product Manager

Kennesaw, GA

$116K - $154K/yr

As Senior Product Manager, you will own the product vision, roadmap, and success metrics for the ... programs, and VOC interviews. * Use qualitative and quantitative feedback to shape roadmap ...

Wolters Kluwer

Senior Product Manager

Kennesaw, GA · On-site

$116K - $154K/yr

As Senior Product Manager, you will own the product vision, roadmap, and success metrics for the ... programs, and VOC interviews. * Use qualitative and quantitative feedback to shape roadmap ...

Wolters Kluwer

Senior Product Manager

Kennesaw, GA

$116K - $154K/yr

As Senior Product Manager, you will own the product vision, roadmap, and success metrics for the ... programs, and VOC interviews. * Use qualitative and quantitative feedback to shape roadmap ...

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All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Atlanta, GA

Voc Program Manager information

See Atlanta, GA salary details

$37K

$103.3K

$151K

How much do voc program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for voc program manager in Atlanta, GA is $103,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a voc program manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a voc program manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What is a voc program manager?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
What are popular job titles related to Voc Program Manager jobs in Atlanta, GA? For Voc Program Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Voc Program Manager jobs in Atlanta, GA look for? The top searched job categories for Voc Program Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Voc Program Manager jobs? Cities near Atlanta, GA with the most Voc Program Manager job openings:
Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in Atlanta, GA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $103,340 per year, or $49.7 per hour.

Manager, Client Experience

Aprio

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Growth team and you will help clients maximize their opportunities.  Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Manager, Client Experience to join their dynamic team. 
 

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic growth. 

Aprio moves fast. We need someone dynamic and action-oriented who can take ambiguity and turn it into something organized: a clear goal, a defined output, and a path to get there. You'll think in systems, know when you have enough to move, and keep momentum without waiting for every bit of information. 

Reporting to the Director of Client Experience, you'll help define the metrics and standards. You'll design and run our Voice of Client program, map and redesign the moments that matter most across the client journey, and translate insight into programs that Partners and clients feel every day. You'll work at the altitude of a strategy consultant - structuring ambiguous problems, building frameworks, and driving executive-level outcomes - with the hands-on ownership to see them delivered. 

This is a high-impact individual contributor role today, with a clear path to build and lead a CX team as we grow. If you're energized by the craft of client experience and the challenge of building something new inside a dynamic professional-services firm, this role is for you. 

Responsibilities:

Client Experience Strategy & Journey Design 

  • Own the design and continuous evolution of Aprio's client journey maps, grounded in real client insight and evolving service-delivery models. 

  • Identify the moments that matter and the friction points across the journey - with early focus on high-stakes journeys such as new-client onboarding and post-M&A/transition integration - and use experience-driver analysis to prioritize the highest-impact improvements and lead their delivery. 

  • Translate firm-wide CX strategy into actionable programs with measurable outcomes, managing initiatives from scoping through delivery. 

Voice of Client (VoC) 

  • Design, run, and evolve the firm's VoC program end to end - surveys, listening sessions, and structured touchpoints - including closed-loop feedback. 

  • Analyze VoC data to surface trends, risks, and opportunities, and turn findings into clear recommendations for leadership and practice teams. 

CX Measurement & Insight 

  • Stand up and own the CX scorecard and data foundations: define baselines, driver-based NPS/CSAT/CES, and retention indicators that quantify CX ROI. 

  • Tell stories with data that make insight accessible and drive decisions at the executive level. 

Client Issue Management & Service Recovery 

  • Coordinate client escalations - triaging concerns, mobilizing the right resources, and owning empathetic, on-brand client communications during service recovery. 

  • Build and operationalize a firm-wide client issue management capability to identify patterns in recurring issues and lead process and workflow improvements, including automation, that reduce friction and resolution time. 

Cross-Functional Collaboration & Enablement 

  • Partner with Go-to-Market and Growth/Marketing teams to align CX with business development, client communications, and brand. 

  • Serve as a day-to-day liaison to Partners, Industry Leaders, and Growth Leaders, embedding CX thinking across practice groups. 

  • Champion a client-first mindset through CX playbooks, toolkits, training, and communication frameworks used across the firm. 

Qualifications:

The CX Discipline  

  • Deep grounding in client/customer experience as a discipline - VoC program design, journey mapping, experience-driver analysis, service/experience design, and CX measurement (NPS/CSAT/CES tied to drivers, not just tracked). 

  • Demonstrated ability to turn client insight into programs that moved a measurable outcome - retention, satisfaction, effort, or revenue. 

  • CX-specific certification such as CCXP (CXPA) preferred. 

How You Work 

  • Dynamic and action-oriented - comfortable making decisions and moving forward with incomplete information and imperfect data, then iterating as you learn. 

  • Thrives in ambiguity: takes an unstructured problem and turns it into a clear goal, an organized plan, and a defined output. 

  • A systems thinker who sees how the pieces connect and where to intervene for the most leverage. 

  • Pragmatic about process - values structure and process discipline, but knows when "good enough to move" beats exhaustively documenting every current-state process and branch before acting. 

Background & Approach 

  • 5-7 years in customer/client experience, or in consulting, strategy, or professional services with a clear CX focus. 

  • Consulting, strategy, or professional-services background a strong plus - comfort building programs from ambiguity, structuring problems, and driving executive-level outcomes with minimal oversight. 

  • Experience in client success, account management, or onboarding is welcome as complementary background, but is not a substitute for CX discipline. 

Skills & Competencies 

  • Strong analytical and data-storytelling skills; able to distill complex feedback into clear, actionable narratives. 

  • Excellent written and verbal communication, with the presence and credibility to influence senior Partners and client-facing professionals. 

  • Highly organized, with a track record of delivering on time and on scope across multiple simultaneous initiatives. 

  • Process-oriented; able to translate inefficiencies into scalable solutions, including automation and workflow improvements. 

Tools & AI Fluency 

  • Demonstrated use of AI tools to accelerate real work - synthesizing feedback, drafting and refining communications, building frameworks, and speeding analysis. Familiarity with Microsoft Copilot or Claude a plus. 

  • Experience with a CRM (HubSpot, Salesforce, or similar). 

  • Familiarity with journey-mapping tools (e.g., TheyDo, Miro, Lucidchart) and survey/feedback platforms (e.g., Qualtrics, Medallia, or similar). 

  • Reporting/BI experience (e.g., Power BI) a strong plus. 

Education 

  • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience. 

  • Master's degree or CX certification (e.g., CCXP) a plus. 

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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