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Voc Program Manager Jobs in Chicago, IL (NOW HIRING)

US Bank

CX Insights Consultant - Payments

Chicago, IL · Hybrid

... management activities Preferred Skills/Experience * 8+ years of experience in customer experience, customer insights, analytics, or related fields. * Experience with Voice of Customer (VoC) programs ...

Gotion, Inc.

Distribution Sales Manager

Manteno, IL · On-site

... VOC (Voice of Customer) conversations to gather competitive intelligence, feature feedback, and ... programs, and utility EV incentive administrators Collaborate with the GTM Program Manager to ...

U.S. Bank

CX Insights Consultant - Payments

Chicago, IL · On-site

... management activities Preferred Skills/Experience * 8+ years of experience in customer experience, customer insights, analytics, or related fields. * Experience with Voice of Customer (VoC) programs ...

Gotion, Inc.

Distribution Sales Manager

Manteno, IL · On-site

... VOC (Voice of Customer) conversations to gather competitive intelligence, feature feedback, and ... programs, and utility EV incentive administrators • Collaborate with the GTM Program Manager to ...

Wendy's

Assistant Manager

Valparaiso, IN · On-site

Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ... programs * Ability to multi-task in a fast-paced environment * Ability to maintain composure and ...

Panduit

Product Manager

Tinley Park, IL

$95K - $125K/yr

Gather and translate Voice of Customer (VoC) insights into product enhancements and innovation ... Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. * Work ...

Panduit

Product Manager

Tinley Park, IL · On-site

$95K - $125K/yr

Gather and translate Voice of Customer (VoC) insights into product enhancements and innovation ... Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. * Work ...

Wendy's

Assistant Manager

Portage, IN · On-site

Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ... programs * Ability to multi-task in a fast-paced environment * Ability to maintain composure and ...

Panduit

Product Manager

Tinley Park, IL · On-site

$95K - $125K/yr

Gather and translate Voice of Customer (VoC) insights into product enhancements and innovation ... Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. * Work ...

Wendy's

Assistant Manager

Merrillville, IN · On-site

Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ... programs * Ability to multi-task in a fast-paced environment * Ability to maintain composure and ...

JLL

Account Executive

Chicago, IL · On-site

Develops,managesand implements Voice of the Customer (VOC) programs to regularly gain input and ... Proactively manages account budgets whileidentifyingopportunities to generateadditionalrevenue

CDW

Associate Analyst

Chicago, IL · On-site

Provide hands-on support for the Voice of the Customer (VoC) and Customer Lifetime Value program ... Manage and maintain the Insights Knowledge Library, keeping documentation, definitions, and source ...

Wendy's

Shift Manager

Merrillville, IN · On-site

$14.75 - $18.75/hr

... VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer 401k (with ... programs which may vary from company-owned locations.

Wendy's

Shift Manager

Valparaiso, IN · On-site

$12.75 - $16.25/hr

... VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer 401k (with ... programs which may vary from company-owned locations.

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All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Chicago, IL

Voc Program Manager information

See Chicago, IL salary details

$39.7K

$110.7K

$161.7K

How much do voc program manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for voc program manager in Chicago, IL is $110,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a voc program manager?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.

What are some common challenges a voc program manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are the key skills and qualifications needed to thrive as a voc program manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What is the average salary for a Voc Program Manager?

The average salary for a Voc Program Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and the organization. Professionals in this role often require strong organizational and leadership skills, and salaries may increase with certifications or advanced education.

What are popular job titles related to Voc Program Manager jobs in Chicago, IL?

For Voc Program Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Voc Program Manager jobs in Chicago, IL look for?

The top searched job categories for Voc Program Manager jobs in Chicago, IL are:

Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $110,700 per year, or $53.2 per hour.

Digital Client Experience (CX) Lead - Wealth Management

Chicago, IL • On-site

Northern Trust

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Good employer

Respectful managers

Learn more about Northern Trustexternal

$114K - $194K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Digital Client Experience (CX) Lead - Wealth Management
Position Summary:
The Senior Lead of Digital Client Experience (CX) leads the design, execution, and continuous improvement of the firm's digital client experience strategy across all touchpoints - from initial engagement through long-term relationship management. The Digital Cx lead ensures that every digital interaction with clients, advisors, and partners reflects the firm's brand promise, drives trust and loyalty, and contributes to client growth and retention. The role requires deep understanding of high-net-worth (HNW) and ultra-high-net-worth (UHNW) client expectations, the wealth management value chain, and the interplay between digital, human, and advisory experiences. This role functions in a Hub + Spoke model following the best practices set at the Hub.
Key Responsibilities:
CX Strategy & Leadership
  • Align and action the Wealth Management's end-to-end CX vision and roadmap, connected to One Northern Trust strategic business goals and client segments.
  • Partner with WM executive leadership to embed client-centric principles across all departments (Advisory, Operations, Marketing, Technology, Compliance, etc.).
  • Define CX success metrics (e.g., OSAT, CSAT, CES, retention, referral rates, client lifetime value) and lead continuous improvement initiatives.
  • Champion a client-first culture, serving as the internal advocate for clients and advisors alike.
Client Journey Design & Optimization
  • Map and analyze client and advisor journeys to identify friction points and opportunities for differentiation.
  • Collaborate with technology and operations teams to digitize and streamline onboarding, account servicing, and reporting processes.
  • Introduce personalization strategies based on client data, behavioral insights, and wealth goals to drive Product Lead Growth.
  • Ensure consistency and excellence in both digital and human touchpoints.
Voice of the Client (VoC) & Insights
  • Evolve and manage VoC programs (surveys, interviews, focus groups, advisor feedback loops).
  • Translate insights into actionable improvements that enhance client satisfaction, trust, and advocacy.
  • Present regular CX performance updates and insights to senior leadership and the Board.
Change Management & Enablement
  • Lead cross-functional teams to implement CX initiatives, balancing innovation with regulatory and compliance considerations.
  • Develop training and enablement programs for advisors and client-facing teams to elevate service quality and empathy.
  • Partner with Marketing and Communications to ensure consistent messaging and tone across all client communications.
Technology & Innovation
  • Collaborate with Technology Leadership or Head of Digital to leverage CRM, AI, and analytics tools that enhance the client experience.
  • Identify and evaluate CX-related technologies (e.g., sentiment analysis, personalization engines, client portals). Drive adoption of digital tools that enhance advisor productivity and client transparency.
Qualifications:
Education & Experience
  • Bachelor's degree in business, Marketing, Finance, or related field; MBA or advanced degree preferred.
  • 10+ years of experience in customer experience, client strategy, or related disciplines within financial services, preferably wealth or asset management.
  • Proven experience leading CX transformation initiatives with measurable business impact.
  • Strong understanding of wealth management client segments, advisory models, and regulatory environment.
Skills & Competencies
  • Strategic thinker with strong analytical and problem-solving skills.
  • Exceptional communication and stakeholder management skills.
  • Ability to translate data and insights into clear, actionable strategies.
  • Proficiency with CRM and CX platforms (e.g., Salesforce, Qualtrics, Medallia).
  • Leadership presence with ability to influence senior stakeholders and inspire teams.
Key Performance Indicators (KPIs)
  • Client satisfaction (CES, CSAT)
  • Client retention and referral rates
  • Advisor satisfaction and engagement
  • CX initiative ROI and operational efficiency improvements
  • Alignment of CX initiatives with firm growth and compliance goals
Salary Range:
$114,500 - 194,700 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.

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