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Voc Program Manager Jobs in Massachusetts (NOW HIRING)

3B Staffing LLC

Senior Manager CX&I

Boston, MA · On-site

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST ... Strong analytical mindset with experience leveraging customer research, VOC programs, or behavioral ...

3B Staffing LLC

Senior Manager CX&I

Boston, MA · On-site

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST ... Strong analytical mindset with experience leveraging customer research, VOC programs, or behavioral ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse ... Build and manage automated workflows that trigger surveys and customer outreach based on lifecycle ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse ... Build and manage automated workflows that trigger surveys and customer outreach based on lifecycle ...

Wendy's

Assistant Manager

Pittsfield, MA · On-site

... programs. Evaluate store performance in order to develop and implement an appropriate plan to ... Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ...

Wendy's

Assistant Manager

Hadley, MA

... programs. Evaluate store performance in order to develop and implement an appropriate plan to ... Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ...

Amrize

R&D Manager, Contact Adhesive

Rockland, MA · On-site

... g., VOC, flammability), and business growth objectives. * Team Leadership & Management: Lead ... Educational Assistance Program #BuildingEnvelope #LI-Onsite #LI-DN1 . Amrize is an equal ...

Amrize

R&D Manager, Contact Adhesive

Rockland, MA · On-site

... g., VOC, flammability), and business growth objectives. * Team Leadership & Management: Lead ... Holistic Health & Well-being programs * Health Savings Accounts (HSAs) & Flexible Spending Accounts ...

Wendy's

Shift Manager

West Springfield, MA · On-site

$15 - $19/hr

... VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer 401k (with ... programs which may vary from company-owned locations.

Wendy's

Shift Manager

Hadley, MA · On-site

$14.50 - $18.25/hr

... VOC issues as needed * Onboard new hires in Workday What you can expect We also offer 401k (with ... programs which may vary from company-owned locations.

Wendy's

Shift Manager

Ludlow, MA · On-site

$15.75 - $20/hr

... VOC issues as needed * Onboard new hires in Workday What you can expect We also offer 401k (with ... programs which may vary from company-owned locations.

Wendy's

Shift Manager

Palmer, MA · On-site

$15.25 - $19.50/hr

... VOC issues as needed * Onboard new hires in Workday What you can expect We also offer 401k (with ... programs which may vary from company-owned locations.

Wendy's

Shift Manager

Ludlow, MA

$15.75 - $20/hr

... VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer 401k (with ... programs which may vary from company-owned locations.

Wendy's

Shift Manager

Westfield, MA · On-site

$15.75 - $19.75/hr

... VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer 401k (with ... programs which may vary from company-owned locations.

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Showing results 1-20

All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Massachusetts

Voc Program Manager information

See Massachusetts salary details

$42K

$117.4K

$171.5K

How much do voc program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for voc program manager in Massachusetts is $117,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $144,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a voc program manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a voc program manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What is a voc program manager?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
What are popular job titles related to Voc Program Manager jobs in Massachusetts? For Voc Program Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Voc Program Manager jobs in Massachusetts look for? The top searched job categories for Voc Program Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Voc Program Manager jobs? Cities in Massachusetts with the most Voc Program Manager job openings:
Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,360 per year, or $56.4 per hour.

Senior Manager CX&I

3B Staffing LLC

Boston, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST timezone but need to be local to one of Sapient office locations Duration: 6+ months Publicis Sapient Level & Job Title: Senior Manager CX&I Type of Job: New Contracting Role Req # to submit to: 2026-151097 Client: UnitedHealth Group Openings: 1 Expected Start Date: ASAP End Date: 6 months from start date Location: This position does not require candidates to work on-site. Please aim to find candidates who live close to a PS office in case they are converted over permanently. EST or CST hours Interview Process: 1-2 internal video interviews Top Skills Required:
  • This person needs to comfortable with large scale stakeholder management and some Program Manager responsibilities (less than 20% of the role)
  • Senior Manager - CX&I (Customer Experience & Insights) As a Senior Manager within CX&I, you will play a critical role in shaping and delivering best-in-class customer experiences across the organization. This role sits at the intersection of business, product, and customer strategy-requiring strong stakeholder management skills and the ability to influence senior leaders across multiple functions. You will lead initiatives that translate customer insights into actionable strategies, ensuring experiences are seamless, data-driven, and aligned with business objectives. While the focus is primarily on CX and insights, this role will also include light program management responsibilities (
    • Partner with senior stakeholders across product, marketing, operations, and technology to define and execute CX strategies
    • Lead the development and delivery of customer experience programs that enhance satisfaction, loyalty, and business outcomes
    • Translate qualitative and quantitative insights into clear, actionable recommendations
    • Drive alignment across teams, ensuring initiatives are delivered cohesively and with measurable impact
    • Facilitate workshops, working sessions, and executive-level presentations to guide decision-making
    • Support program governance, tracking progress, managing risks, and ensuring timely delivery of key initiatives (limited program management scope)
    • Champion customer-centric thinking across the organization
    • Skills & Experience
    • 8+ years of experience in Customer Experience (CX), Customer Insights, Strategy, Consulting, or related fields
    • Proven experience managing large-scale stakeholder environments, including senior and executive-level stakeholders
    • Strong ability to influence, align, and drive consensus across cross-functional teams
    • Experience translating customer data and insights into business strategies and actionable initiatives
    • Exposure to or experience with program or project management (light oversight, governance, and coordination)
    • Excellent communication and storytelling skills, with the ability to present to leadership audiences
    • Strong analytical mindset with experience leveraging customer research, VOC programs, or behavioral data
    • Experience working in fast-paced, matrixed organizations

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