ZipRecruiter

Log In

1

Voc Program Manager Jobs in Massachusetts (NOW HIRING)

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse ... Build and manage automated workflows that trigger surveys and customer outreach based on lifecycle ...

Ametek

Product Line Manager

Norwood, MA · On-site

Define program scope, timelines, milestones, and resource requirements; track progress and ... Lead strategic planning initiatives incorporating voice of customer (VOC), competitive intelligence ...

Wendy's

Assistant Manager

Hadley, MA

... programs. Evaluate store performance in order to develop and implement an appropriate plan to ... Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ...

Wendy's

Assistant Manager

Pittsfield, MA

... programs. Evaluate store performance in order to develop and implement an appropriate plan to ... Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management ...

Amrize

R&D Manager, Contact Adhesive

Rockland, MA

... g., VOC, flammability), and business growth objectives. * Team Leadership & Management: Lead ... Educational Assistance Program #BuildingEnvelope #LI-Onsite #LI-DN1 . Amrize is an equal ...

Amrize

R&D Manager, Contact Adhesive

Rockland, MA · On-site

... g., VOC, flammability), and business growth objectives. * Team Leadership & Management: Lead ... Holistic Health & Well-being programs * Health Savings Accounts (HSAs) & Flexible Spending Accounts ...

next page

Showing results 1-20

All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Massachusetts

Voc Program Manager information

See Massachusetts salary details

$42K

$117.4K

$171.5K

How much do voc program manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for voc program manager in Massachusetts is $117,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $144,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voc Program Manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a Vocational Program Manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are Voc Program Managers?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
What are popular job titles related to Voc Program Manager jobs in Massachusetts? For Voc Program Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Voc Program Manager jobs in Massachusetts look for? The top searched job categories for Voc Program Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Voc Program Manager jobs? Cities in Massachusetts with the most Voc Program Manager job openings:
Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in Massachusetts as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $117,360 per year, or $56.4 per hour.

Senior Solutions Engineer (Enterprise CX & NPS) - Remote

CustomerGauge

Boston, MA • Remote

$60 - $77.50/hr

Full-time

Posted 24 days ago

Job description

About CustomerGauge

CustomerGauge is the B2B account experience platform trusted by global enterprises to measure, act on, and monetize customer feedback. We help companies reduce churn, grow revenue, and build lasting customer loyalty through Net Promoter Score and account experience programs. Our customers include some of the world's most recognized brands across manufacturing, distribution, technology, and professional services.

The Role

We're looking for a seasoned Technical Presales professional to serve as CustomerGauge's trusted advisor to midmarket and enterprise prospects and customers across North America. This is fundamentally a presales role: you'll own the technical side of complex, high-value sales cycles, earning the confidence of buyers through deep NPS and CX domain expertise, hands-on solution architecture, and a consultative approach that sets CustomerGauge apart from the competition.

You'll also carry ongoing responsibility for a portfolio of strategic accounts after close, ensuring customers continue to realize value and grow their investment over time. But your primary identity here is as a technical trusted advisor who wins deals; account management is how you extend and deepen those relationships, while developing your understanding of how we make customers successful; it's not a separate job.

You'll report to the CRO, with a dotted line to the Director of Strategic Account Management.

What You'll Do

Presales Consultant

  • Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business outcomes that matter to the buyer
  • Own the technical side of sales cycles, leading discovery, solution architecture, proof-of-concept engagements, and executive presentations
  • Partner closely with the sales team to shape and accelerate deals from a technical and domain standpoint, positioning CustomerGauge as the clear, credible choice
  • Translate complex business and technical requirements into solution designs that hold up under scrutiny: integration architecture, data flows, program configuration, and implementation approach
  • Help respond to RFPs and security questionnaires; lead technical deep-dives with IT, data, and operations stakeholders
  • Engage at all levels of the prospect organization, from IT architects and program owners to the C-suite, with equal fluency

Strategic Account Management

  • Transition closed accounts into long-term managed relationships and own the commercial relationship: renewals, upsells, and multi-year expansions
  • Serve as the ongoing trusted advisor for a portfolio of strategic accounts, the person customers call when they need guidance
  • Build and maintain executive-level relationships while staying connected to day-to-day program owners and champions
  • Run executive business reviews that connect CustomerGauge outcomes to customer revenue, retention, and loyalty metrics
  • Identify and manage risk proactively: surface churn signals early and build mitigation plans
  • Collaborate with CustomerGauge services and executives to deliver win-win outcomes across the customer organization
  • Represent the voice of the customer internally to influence product direction and roadmap priorities

What We're Looking For

  • 10+ years of experience in technical presales, with additional account management or customer success responsibility, ideally in B2B SaaS
  • Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus; experience with Voice of the Customer (VoC) program design and implementation
  • Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements
  • Demonstrated track record as a technical trusted advisor: prospects and customers seek your counsel on architecture, program design, and strategy
  • Experience managing strategic accounts post-close: renewals, expansions, and executive relationships
  • Comfortable owning commercial conversations and negotiating contracts
  • Strong executive presence; equally effective in a technical deep-dive and a C-suite business review
  • Exceptional communication and presentation skills; you make the complex feel simple
  • Bachelor's degree required

Nice to Have

  • Background in industries where CustomerGauge has strong presence: manufacturing, distribution, or enterprise technology
  • Familiarity with Salesforce or similar CRM

Location

This role is remote, and we're ideally looking for someone based in Massachusetts, particularly Greater Boston. Proximity to a strong enterprise technology ecosystem and a concentration of CustomerGauge customers and prospects in the region makes Massachusetts the sweet spot for this role. Occasional travel is required to customer sites across North America and to our Amsterdam HQ.

Apply