ZipRecruiter

Log In

1

Virtual Workforce Manager Jobs (NOW HIRING)

Bloom Energy

Contingent Workforce Manager

Fremont, CA · On-site

$121K - $174K/yr

We are looking for a Contingent Workforce Manager, to join our team in one of today's most exciting ... virtual Physical Therapy access, and Fertility & Family Forming benefits. Bloom Energy is committed ...

Bloom Energy

Contingent Workforce Manager

Fremont, CA · On-site

$121K - $174K/yr

We are looking for a Contingent Workforce Manager, to join our team in one of today's most exciting ... virtual Physical Therapy access, and Fertility & Family Forming benefits. Bloom Energy is committed ...

next page

Showing results 1-20

All JobsVirtual Workforce Manager Jobs

Virtual Workforce Manager information

See salary details

$21.5K

$70K

$137K

How much do virtual workforce manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for virtual workforce manager in the United States is $70,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Virtual Workforce Manager position, and why are they important?

To thrive as a Virtual Workforce Manager, you need strong leadership, remote team management expertise, and a background in human resources or business administration. Familiarity with collaboration platforms like Slack, Microsoft Teams, remote workforce management software, and certifications in project management (such as PMP or Scrum Master) are often required. Excellent communication, problem-solving skills, and the ability to motivate and engage remote team members will make you stand out. These abilities are crucial for overseeing distributed teams, maintaining productivity, and ensuring seamless operations in a virtual work environment.

What are the main challenges faced by a Virtual Workforce Manager, and how are they typically addressed?

One of the main challenges a Virtual Workforce Manager faces is fostering engagement, connectivity, and productivity among team members who work remotely and may be spread across different time zones. Managers often address these issues by implementing clear communication protocols, scheduling regular virtual check-ins, setting measurable goals, and promoting a positive remote work culture. Adopting the right digital tools and encouraging transparency also play a big role in overcoming challenges related to collaboration and accountability. By proactively addressing these areas, Virtual Workforce Managers help ensure their teams remain aligned and motivated, regardless of physical distance.

What is a Virtual Workforce Manager job?

A Virtual Workforce Manager is responsible for overseeing remote teams, ensuring productivity, and optimizing workflows in a virtual work environment. They use digital tools to monitor employee performance, manage schedules, and enhance team collaboration. Their role often includes implementing remote work policies, troubleshooting operational challenges, and ensuring seamless communication across distributed teams.

More about Virtual Workforce Manager jobs
What cities are hiring for Virtual Workforce Manager jobs? Cities with the most Virtual Workforce Manager job openings:
What states have the most Virtual Workforce Manager jobs? States with the most job openings for Virtual Workforce Manager jobs include:
What job categories do people searching Virtual Workforce Manager jobs look for? The top searched job categories for Virtual Workforce Manager jobs are:
Virtual Workforce Manager jobs near you
Infographic showing various Virtual Workforce Manager job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 35% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,036 per year, or $33.7 per hour.
Workforce Management Forecaster (Remote, India Based)

Workforce Management Forecaster (Remote, India Based)

Arise Virtual Solutions

Miramar, FL • On-site, Remote

Full-time

Posted 14 days ago

Job description

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our Core Values:
Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities
At Arise, we are looking for a dynamic WFM Forecaster that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements.
Responsibilities
  • Forecast call arrival patterns and demand using statistical techniques such as exponential smoothing, ANOVA, and Erlang-C
  • Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads
  • Ability to lead capacity discussions & provide recommendations to internal & external stake holders (remotely / in person meetings).
  • Design workforce strategies to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns
  • Ensure proper balance between workforce service levels and labor cost to achieve operational efficiency goals
  • Analyze trends periodically - Actuals vs forecasted assumptions (transactions, AHT, Attrition, Fill Rates, Cert Rates, Hours per CSP, No posts, Shrinkage etc)
  • Evaluate medium to long term capacity planning scenarios to ensure that future demand can be met by client and line of business.
  • Participates in long term strategic planning and the formulation of goals. Manages projects, and programs in support of those goals
  • Develops reports, shares analysis, provides recommendations and makes formal presentations to communicate performance at management and executive levels
  • Organizes and develops workforce management manuals & documentations as needed

Reports to:
  • WFM Portfolio Manager

Qualifications & Requisites:
  • At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand in the capacity of WFM planner, Scheduler or Forecaster.
  • Expertise in various applications, such as MS Excel, PowerPoint (Knowledge in using Minitab or other forecasting programs like R square will be an added advantage).
  • Flexible work schedule working Noon to 9PM and weekend workdays
  • Hands-on experience and familiarity with workforce management and ACD systems, (i.e. Avaya, TCS, IEX, Verint, Teleopti etc)
  • Proven analytical and problem-solving skills with attention to detail and accuracy
  • Superior verbal, written and interpersonal communication skills
  • Experience working in a dynamic environment with proven abilities to make real-time decisions based on ever changing needs
  • Ability to manage multiple projects simultaneously & work under stringent deadlines
  • Process minded; continually focused on ways to improve workforce management processes, systems, and people skillsets.
  • Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation

Success Measures
  • Achievement of client contractual Goals & KRA's
  • Achievement of Operations KPI's as per scorecard defined
  • Customer satisfaction for internal and external customers

Competitive Compensation and Benefits
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Apply