ZipRecruiter

Log In

1

Virtual Workforce Manager Jobs in Pennsylvania (NOW HIRING)

EDSI Solutions

WIOA Adult Workforce Connector

Erie, PA · On-site

$46K - $48K/yr

Manage a caseload of participants by tracking participant progress toward education, training, and ... Able to work fully onsite, fully virtual, or in a hybrid environment * Clean driving record, valid ...

EDSI Solutions

WIOA Adult Workforce Connector

Franklin, PA · On-site

$46K - $48K/yr

Manage a caseload of participants by tracking participant progress toward education, training, and ... Able to work fully onsite, fully virtual, or in a hybrid environment * Clean driving record, valid ...

next page

Showing results 1-20

All JobsWorkforce JobsVirtual Workforce Manager JobsVirtual Workforce Manager Jobs in Pennsylvania

Virtual Workforce Manager information

What is a virtual workforce manager?

A Virtual Workforce Manager is responsible for overseeing remote teams, ensuring productivity, and optimizing workflows in a virtual work environment. They use digital tools to monitor employee performance, manage schedules, and enhance team collaboration. Their role often includes implementing remote work policies, troubleshooting operational challenges, and ensuring seamless communication across distributed teams.

What are the key skills and qualifications needed to thrive as a virtual workforce manager?

To thrive as a Virtual Workforce Manager, you need strong leadership, remote team management expertise, and a background in human resources or business administration. Familiarity with collaboration platforms like Slack, Microsoft Teams, remote workforce management software, and certifications in project management (such as PMP or Scrum Master) are often required. Excellent communication, problem-solving skills, and the ability to motivate and engage remote team members will make you stand out. These abilities are crucial for overseeing distributed teams, maintaining productivity, and ensuring seamless operations in a virtual work environment.

What are the main challenges faced by a virtual workforce manager, and how are they typically addressed?

One of the main challenges a Virtual Workforce Manager faces is fostering engagement, connectivity, and productivity among team members who work remotely and may be spread across different time zones. Managers often address these issues by implementing clear communication protocols, scheduling regular virtual check-ins, setting measurable goals, and promoting a positive remote work culture. Adopting the right digital tools and encouraging transparency also play a big role in overcoming challenges related to collaboration and accountability. By proactively addressing these areas, Virtual Workforce Managers help ensure their teams remain aligned and motivated, regardless of physical distance.

What are popular job titles related to Virtual Workforce Manager jobs in Pennsylvania?

For Virtual Workforce Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Virtual Workforce Manager jobs in Pennsylvania look for?

The top searched job categories for Virtual Workforce Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Virtual Workforce Manager jobs?

Cities in Pennsylvania with the most Virtual Workforce Manager job openings:

Virtual Workforce Manager jobs near you

Customer Experience Workforce Management Specialist (IT)

DaVita

Bowers, PA • On-site, Remote

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

DaVita rating

7.0

Company rating: 7.0 out of 10

Based on 1,182 frontline employees who took The Breakroom Quiz

414th of 893 rated healthcare providers

Job description

Posting Date

08/14/20262476 Swedesford RdSte 150,Malvern,Pennsylvania,19355-1456,United States of America

Workforce Management Specialist

A Workforce Management Specialist is accountable for the execution of the Workforce Management Service. They will work closely with Support Supervisors and/or Managers to ensure Service Levels are met while managing their workforce.

They will utilize the NICE IEX Workforce Management software to:

  • Generate schedules for various support groups using the NICE IEX Workforce Management software
  • Perform staffing, SLA, and trending analysis
  • Plan and Communicate Saturday, Holiday, and On-Call staffing
  • Facilitate agent moves, schedule changes, etc. for agents across call center segments.
  • Other duties as assigned.

The following experience and capabilities are required:

  • Strong analytical skills
  • Ability to work independently and meet deadlines in a fast paced environment
  • Proficiency in Microsoft Office Suite of Applications
  • Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

The following experience and capabilities are preferred but not required:

  • 1 - 2 Years' experience in a Workforce Management position
  • Presentation Development and execution of reporting and analysis

Travel - None

Nights/Weekends - Rare, < 5%

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $20.50-$28.00 per hour.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

What DaVita employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

DaVita logo

About DaVita

Sourced by ZipRecruiter

DaVita is a healthcare company that provides compassionate, quality healthcare. The company’s mission is to be the Provider, Partner, and Employer of Choice. DaVita serves more than 200,000 dialysis patients in 10 countries outside the U.S. and has over 55,000 teammates in the U.S. Since 2011, DaVita teammates have donated $11 million to local nonprofits and have volunteered over 180,000 hours since 2006. DaVita has been on Fortune’s list of the world’s most admired companies for 15 years in a row.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Denver, CO, US

Year founded

1994

View All DaVita Jobs

Apply