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Virtual Workforce Manager Jobs in Georgia (NOW HIRING)

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... Attend, virtual or actual, client meetings for performance review. * Assist clients and management ...

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... Attend, virtual or actual, client meetings for performance review. * Assist clients and management ...

Dick's Sporting Goods

Store Manager

Mcdonough, GA · On-site

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Flexible availability - including nights, weekend, and holidays VIRTUAL REQUIREMENTS: At DICK'S, we ...

Dick's Sporting Goods

Store Manager

Mcdonough, GA · On-site

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Flexible availability - including nights, weekend, and holidays VIRTUAL REQUIREMENTS: At DICK'S, we ...

PPG Quality

Operations Coordinator

Atlanta, GA · On-site

$20/hr

Free Teledoc Servicefor easy virtual healthcare access * Vision Insurance * Dental Insurance ... Proficient with Microsoft Office, email, and workforce management systems * Ability to ...

K.L. Scott & Associates

Grants Manager

Atlanta, GA · On-site +1

Familiarity with artificial intelligence technologies, AI workforce development, responsible AI, or ... Advanced proficiency with Microsoft Office and virtual collaboration/project -management tools.

Turner Construction

VDC Senior Manager

Appling, GA · On-site +1

Manage Virtual Design & Construction (VDC) department, office, and/or project across multiple ... workforce plans for capacity planning and scheduling work assignments of staff resources in ...

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Virtual Workforce Manager information

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$16.7K

$54.5K

$106.6K

How much do virtual workforce manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for virtual workforce manager in Georgia is $54,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,845.00 and $66,135.00 per year, depending on experience, location, and employer.

What is a virtual workforce manager?

A Virtual Workforce Manager is responsible for overseeing remote teams, ensuring productivity, and optimizing workflows in a virtual work environment. They use digital tools to monitor employee performance, manage schedules, and enhance team collaboration. Their role often includes implementing remote work policies, troubleshooting operational challenges, and ensuring seamless communication across distributed teams.

What are the key skills and qualifications needed to thrive as a virtual workforce manager?

To thrive as a Virtual Workforce Manager, you need strong leadership, remote team management expertise, and a background in human resources or business administration. Familiarity with collaboration platforms like Slack, Microsoft Teams, remote workforce management software, and certifications in project management (such as PMP or Scrum Master) are often required. Excellent communication, problem-solving skills, and the ability to motivate and engage remote team members will make you stand out. These abilities are crucial for overseeing distributed teams, maintaining productivity, and ensuring seamless operations in a virtual work environment.

What are the main challenges faced by a virtual workforce manager, and how are they typically addressed?

One of the main challenges a Virtual Workforce Manager faces is fostering engagement, connectivity, and productivity among team members who work remotely and may be spread across different time zones. Managers often address these issues by implementing clear communication protocols, scheduling regular virtual check-ins, setting measurable goals, and promoting a positive remote work culture. Adopting the right digital tools and encouraging transparency also play a big role in overcoming challenges related to collaboration and accountability. By proactively addressing these areas, Virtual Workforce Managers help ensure their teams remain aligned and motivated, regardless of physical distance.

What are popular job titles related to Virtual Workforce Manager jobs in Georgia?

For Virtual Workforce Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Virtual Workforce Manager jobs in Georgia look for?

The top searched job categories for Virtual Workforce Manager jobs in Georgia are:

What cities in Georgia are hiring for Virtual Workforce Manager jobs?

Cities in Georgia with the most Virtual Workforce Manager job openings:

Virtual Workforce Manager jobs near you

Workforce Administrator

Metro One LPSG

Atlanta, GA • On-site

Other

Re-posted 27 days ago

Metro One LPSG rating

5.7

Company rating: 5.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

73rd of 118 rated security

Job description

Description
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation strategies to program management. The Workforce Administrator will be responsible for short- and long-term staffing functions such as creating new hire and shift selection schedules. The Workforce Administrator will also be responsible for designing exception protocols to insure productivity and compliance. The Workforce Administrator will also be expected to support ad-hoc projects as required.
REQUIREMENTS
Client and Management Interface
  • Monitor all issues that impact service levels with your assigned client(s) and take actions to resolve or reduce the impact. Notify support teams as required.
  • Perform operational and oversight responsibilities as required to ensure all Service Level Agreements (SLA's) are met.
  • Support the production, communication, & implementation of service level action plans.
  • Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels.
  • Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact productivity such as tool or system outages.
  • Provide recommendations for mitigation or correction to management for consideration.

Data Analysis/Synthesis
  • Ensure timely and accurate recording and reporting of metrics. Analyze data to outline any reasons for under/over performance and recommend actions to improve performance.
  • Develop root cause analyses in response to identified, emergent trends in Track Force data anomalies.
  • Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work.
  • Collate, assemble, and disseminate performance/metric reporting. On-going generation, creation, and maintenance of accurate data/reporting.
  • Evaluate and implement opportunities for improving workflow processes and automation of processes.
  • Run "what-if" scenarios for intraday staffing.

Communications
  • Attend, virtual or actual, client meetings for performance review.
  • Assist clients and management with technical issues (phones/NFC tags).
  • Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face-to-face). Work with operational and support teams to effectively plan non-productive time (NPT).
  • Develop relationships with leadership and workflow/capacity partners, to include sharing methodologies for process improvement.
  • Work closely with leadership to identify "hot spots" and take appropriate actions to mitigate any impact.
  • Lead meetings with WFC and other departments (i. e., Human Resources, Operations, Training, and Quality)
  • Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.

QUALIFICATIONS
  • A Bachelor's Degree in Computer Science, Information Systems, HR Management, Business Administration, or similar is a plus; not required
  • 3-5 years of experience as an HRIS Analyst in a related industry
  • Exceptional ability to gather and interpret data, as well as improve HRIS processes,
  • Ability to collaborate, provide technical support, and train staff,
  • Extensive experience in analyzing HRIS and HR performance metrics,
  • Advanced proficiency in database management and security,
  • Experience in documenting processes, as well as performing diagnostic tests. and audits,
  • Ability to keep up with technical innovation and trends in HRIS Analysis,
  • Exceptional interpersonal and communication skills,
  • Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements for Security Officer.
  • Advanced skills using Microsoft Excel in a business environment.
  • Ability to prioritize and meet tight deadlines.
  • Analytical with meticulous attention to detail.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions.
  • Proven ability to build relationships quickly.

PREFERRED QUALIFICATIONS
  • 1+ years of experience in a contact center environment preferred.
  • Lean training is an advantage. Kronos experience or Six Sigma Yellow/Green Belt certification is a plus.

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