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Virtual Support Jobs in Indiana (NOW HIRING)

Arise Virtual Solutions

$16.50 - $21.25/hr

Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...

ACCEL Schools

Virtual School Psychologist

Madison, IN · On-site +1

$45.90K - $61.50K/yr

... Support Team in providing services to students. About the Opportunity * Conduct virtual ... psychoeducational evaluations for students K through 12 according to federal, state, and school ...

New

ACCEL Schools

Virtual School Psychologist

Muncie, IN

$46.40K - $62.10K/yr

... Support Team in providing services to students. About the Opportunity * Conduct virtual ... psychoeducational evaluations for students K through 12 according to federal, state, and school ...

New

Indiana University Health

Palliative Medicine

Lafayette, IN

$106.50K - $119.50K/yr

Provide virtual support to our two critical access hospitals. * Teaching opportunities with family medicine residents * Participation in hospital and system wide incentives * Benefits package ...

Indiana UniversityHealth

Palliative Medicine

Lafayette, IN · On-site

$106.30K - $119.30K/yr

Provide virtual support to our two critical access hospitals. * Teaching opportunities with family medicine residents * Participation in hospital and system wide incentives * Benefits package ...

Indiana University Health

Palliative Medicine

Lafayette, IN

$106.50K - $119.50K/yr

Provide virtual support to our two critical access hospitals. * Teaching opportunities with family medicine residents * Participation in hospital and system wide incentives * Benefits package ...

Goshen Health

RN Virtual Nurse

Goshen, IN · On-site +1

The Virtual Nurse (VN) at Goshen Health delivers specialized remote healthcare services to patients ... implements, and supports individualized care plans, ensuring smooth transitions across the ...

Goshen Health

RN Virtual Nurse

Goshen, IN

The Virtual Nurse (VN) at Goshen Health delivers specialized remote healthcare services to patients ... implements, and supports individualized care plans, ensuring smooth transitions across the ...

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Virtual Support information

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$13

$24

$42

How much do virtual support jobs pay per hour?

As of May 29, 2026, the average hourly pay for virtual support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Indiana? The most popular types of Support jobs in Indiana are:
What are popular job titles related to Virtual Support jobs in Indiana? For Virtual Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Indiana look for? The top searched job categories for Virtual Support jobs in Indiana are:
What cities in Indiana are hiring for Virtual Support jobs? Cities in Indiana with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Indiana as of May 2026, with employment types broken down into 13% As Needed, 61% Full Time, 13% Part Time, and 13% Temporary. Highlights an 42% Physical, 19% Hybrid, and 39% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

IHFA Indiana Navigator - South Bend - PT

GOODWILL INDUSTRIES GROUP

South Bend, IN

$20/hr

Part-time

Posted 11 days ago

Job description

Job Objective:

To provide direct and virtual support to families applying for, enrolling in, and renewing coverage through Medicaid and the Children's Health Insurance Program (CHIP). This role involves guiding families through each step of the process, ensuring they understand eligibility requirements and helping identify qualifying family members. The Navigator will actively monitor application progress and outcomes, working closely with applicants until coverage is successfully obtained or renewed. Additionally, they will encourage and assist enrollees in completing annual renewals to maintain uninterrupted access to benefits. This position reports to the Nurse Family Partnership (NFP) Administrator who evaluates performance annually.

In addition, embodies the Goodwill Mission to: "Empower people to achieve their most abundant life" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:
  • Assist with Medicaid and Children's Health Insurance Program (CHIP) enrollment by completing applications, collecting documentation, and resolving issues for uninsured children and adults.
  • Stay up to date on Indiana Medicaid and CHIP eligibility and program guidelines.
  • Comply with IRHA and HIPAA standards to protect patient information.
  • Accurately document case outcomes and enrollment data in a secure system.
  • Submit timely and error-free reports and documentation.
  • Act as a Family and Social Service Administration's (FSSA) Authorized Representative for Health Coverage, managing and prioritizing case requests independently.
  • Build relationships with diverse communities and organizations to expand program reach.
  • Manage IHFA referrals using self-scheduling tools.
  • Provide ongoing support to enrolled individuals and families as needed.
  • Participate in outreach events and networking opportunities aligned with program goals.
  • Support the development and execution of outreach and enrollment strategies.
  • Engage in presentations, meetings, and collaborative activities that strengthen partnerships.
  • Other duties as assigned by supervisor.
Required Education and Skills:
  • Associate's degree required; bachelor's or master's degree preferred.
  • 2-3 years of relevant work experience preferred but not mandatory.
  • Strong proficiency in computer software, including Microsoft Office Suite programs.
  • Must be an Indiana resident.
  • Successfully complete Indiana Department of Insurance (IDOI) Navigator certification within 90 days of hire and maintain certification through timely renewals.
  • Excellent written and verbal communication skills.
  • Strong judgement, attention to detail, and ability to work independently.
  • Ability to support staff and managing priorities without direct supervision.
  • Ability to pass a criminal background check and drug screen.
  • Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.
Qualifications:
  • Authorized to work in the United States.
  • Flexible availability.
  • Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

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