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Virtual Outsourced Customer Service Jobs (NOW HIRING)

Aerotek

Marketing Specialist

Hanover, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role also serves as the primary escalation point for the outsourced customer support team ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...

AO Globe Life

VIRTUAL Customer Service

$15.25 - $19.50/hr

  • Medical

  • Life

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

Ail

VIRTUAL Customer Service

Atlanta, GA · On-site

$14.50 - $18.25/hr

  • Medical

  • Life

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

AO Globe Life

VIRTUAL Customer Service

Atlanta, GA · On-site +1

$14.50 - $18.25/hr

  • Medical

  • Life

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

MCI Careers

Virtual Banker - Evenings

Savannah, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...

MCI Careers

Virtual Banker - 4X10 Shift

Savannah, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

MCI Careers

Virtual Banker - 4X10 Shift

Savannah, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Aerotek

Marketing Specialist

Hanover, MD

  • Medical

  • Dental

  • Life

  • PTO

The role also serves as the primary escalation point for the outsourced customer support team ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...

Customer Service | Full-Time

Inbound Customer Care Agent

Dallas, TX · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Customer Service | Full-Time

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Customer Service | Full-Time

Inbound Customer Care Agent

Savannah, GA · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Customer Service | Full-Time

Inbound Customer Care Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

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All JobsOutsourced Customer Service JobsVirtual Outsourced Customer Service Jobs

Virtual Outsourced Customer Service information

See salary details

$10

$16

$26

How much do virtual outsourced customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual outsourced customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a virtual outsourced customer service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a virtual outsourced customer service representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

More about Virtual Outsourced Customer Service jobs

What cities are hiring for Virtual Outsourced Customer Service jobs?

Cities with the most Virtual Outsourced Customer Service job openings:

What are the most commonly searched types of Outsourced Customer Service jobs?

The most popular types of Outsourced Customer Service jobs are:

What states have the most Virtual Outsourced Customer Service jobs?

States with the most job openings for Virtual Outsourced Customer Service jobs include:

What job categories do people searching Virtual Outsourced Customer Service jobs look for?

The top searched job categories for Virtual Outsourced Customer Service jobs are:

Virtual Outsourced Customer Service jobs near you

Marketing Specialist

Aerotek

Hanover, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Aerotek has an immediate opening for a Marketing Specialist at the corporate office in Hanover, MD.

Job Summary:
Serve as the central point of coordination for talent marketing initiatives and candidate support operations across Aerotek, Actalent and Aston Carter, partnering with internal teams to attract talent while ensuring a positive experience for candidates engaging with our brands across multiple digital channels. Acting as the primary intake point for talent marketing requests, this role helps internal stakeholders navigate available resources and supports the successful execution of talent attraction initiatives. The role also serves as the primary escalation point for the outsourced customer support team, ensuring social media inquiries, online reviews, and escalated candidate issues are addressed in a timely manner.

Essential Functions:

  • Serve as the central intake point for field marketing requests, connecting employees with the appropriate resources while setting clear expectations for process and timing.
  • Collaborate with Program Manager, Digital Advertising to support escalated field talent marketing requests.
  • Provide hiring event support including event banner coordination with field partners and vendor, and external hiring event promotion.
  • Support boosted job postings by overseeing the intake process, approval routing and email updates.
  • Schedule and lead kick-off calls with field partners.
  • Produce regular channel performance reports, providing visibility into request volume, key results, performance trends and supporting datadriven decisions at the enterprise level.
  • Support ad hoc needs across marketing team.
  • Provide day-to-day oversight of the outsourced customer support team, supporting social media inquiries, review management and Talent Community case escalations while serving as the primary escalation point to internal stakeholders for escalated HR/ER/legal tickets.
  • Manage and maintain a centralized database of canned responses, refining responses and supporting standard operating procedures (SOPs) to ensure efficient and consistent customer interactions aligned with operational, brand and legal guidelines.
  • Monitor customer reviews across Google My Business, Indeed and other platforms using ReviewTrackers, identifying trends and escalating offices with repeated lowrating reviews to operational leaders.
  • Support the overall review management strategy by proactively identifying opportunities to drive review volume and amplify positive feedback across priority platforms.

Minimum Education/Abilities/Skills:

  • 1+ years of experience supporting integrated marketing campaigns preferred
  • Experience with paid media, digital advertising, or programmatic platforms preferred
  • Previous recruiting, staffing or talent marketing experience preferred
  • Strong working knowledge of social media uses for brand reputation management
  • Customer support and escalation management skills
  • Strong communication skills, including the ability to work effectively with senior stakeholders and leaders, providing recommendations, managing expectations and challenging requests when they don't align with business requirements or established processes.
  • Comfort with program reporting and analysis
  • Process and intake management skills
  • Ability to remain professional and courteous with customers
  • Ability to multi-task within a fast-paced and high-stress environment

Competencies:

  • Customer Focus
  • Communicates Effectively
  • Collaboration
  • Attention to detail
  • Ensures Accountability

What Success Looks Like:

  • Customer service tickets across social media, reviews, and escalations are handled promptly and professionally, with consistent, onbrand responses that meet operational, legal and compliance standards across all digital channels.
  • The outsourced customer support team operates efficiently and with confidence, supported by clear guidance, regular communication and timely escalation management.
  • Trends in online reviews and social media feedback are proactively identified, with actionable insights communicated to greater Marketing team and when necessary, escalated to operations teams.
  • Internal partners experience a seamless process for field marketing support, with clear expectations and timely execution.
Per Pay Transparency Acts: The range for this position is $58,700 - $88,100 + annual bonus potential of $5,500 
 
Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role is eligible for the following:
 
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Primary Caregiver/Parental Leave)
 
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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