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Virtual Outsourced Customer Service Jobs (NOW HIRING)

Chesapeake

Manager, Customer Service

Dover, DE · On-site

Contact Center BPO (Business Process Outsourcing) refers to the practice of outsourcing customer service and support operations-such as call centers, email support, live chat, and social media ...

MCI Careers

Virtual Banker - Evenings

Garden City, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...

MCI Careers

Virtual Banker - 4X10 Shift

Garden City, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

MCI Careers

Virtual Banker - 4X10 Shift

Garden City, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

AO Globe Life

Virtual Customer Service

Jacksonville, FL · On-site +1

$14.75 - $20.25/hr

... ahead with virtual workshops, leadership conventions, and advanced technology. Incentive Trips & Team Bonding - Celebrate success with unforgettable experiences and lifelong connections.

MCI Careers

Virtual Banker - 4X10 Shift

Garden City, GA · On-site +1

$14 - $17.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

MCI Careers

Virtual Banker Mid-Shift

Garden City, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...

MCI Careers

Virtual Banker - Evenings

Garden City, GA

$14 - $17.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...

MCI Careers

Virtual Banker - Mid-Shift

Garden City, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and ... A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT As a virtual receptionist, you are the backbone of ...

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How much do virtual outsourced customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for virtual outsourced customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a Virtual Outsourced Customer Service Representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is a Virtual Outsourced Customer Service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.
More about Virtual Outsourced Customer Service jobs
What cities are hiring for Virtual Outsourced Customer Service jobs? Cities with the most Virtual Outsourced Customer Service job openings:
What are the most commonly searched types of Outsourced Customer Service jobs? The most popular types of Outsourced Customer Service jobs are:
What states have the most Virtual Outsourced Customer Service jobs? States with the most job openings for Virtual Outsourced Customer Service jobs include:
What job categories do people searching Virtual Outsourced Customer Service jobs look for? The top searched job categories for Virtual Outsourced Customer Service jobs are:
Virtual Outsourced Customer Service jobs near you
Global Customer Experience & Vendor Operations Manager

Global Customer Experience & Vendor Operations Manager

Dyson

Chicago, IL • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into longterm connection. Guided by our principles - effortless experiences, global consistency, personalization, and relentless improvement - we ensure every customer's journey with Dyson is exceptional.

About the role

The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location. This role plays a critical part in ensuring that Dyson customers receive consistently excellent service with minimal effort, regardless of geography.

Working closely with the respective vendor teams on-site, the Delivery Manager ensures that operational execution is aligned with Dyson's customer experience standards, and that performance is continuously monitored, optimized, and improved.

Key Responsibilities

Operational Oversight

  • Manage daily performance across assigned BPO site(s), ensuring delivery against KPIs and SLAs.

  • Monitor real-time metrics and trends to proactively address issues and optimize service levels.

  • Ensure operational consistency and adherence to Dyson's customer experience expectations.

Vendor Collaboration

  • Work closely with vendor site leadership and frontline teams to drive accountability and shared success.

  • Support the implementation of new processes, tools, and training to improve agent performance and customer outcomes.

  • Facilitate regular site reviews and feedback loops to maintain high standards.

Customer Experience Focus

  • Champion low-effort, high-impact customer interactions across all channels.

  • Identify and escalate systemic issues or opportunities for improvement.

  • Ensure that Dyson's tone of voice and brand values are reflected in every customer interaction.

Insight & Escalation

  • Share operational insights and learnings with Dyson's Process, Training, and QA teams to inform future improvements in service design and training content.

  • Flag localized issues impacting customer experience to relevant market teams, ensuring timely escalation and resolution.

About you

  • Experience managing or supporting outsourced customer service operations, ideally across multiple sites or regions.

  • Strong understanding of contact center metrics and operational levers (e.g., CSAT, AHT, FCR).

  • Proven ability to work collaboratively with external partners and internal stakeholders.

  • Detail-oriented with a proactive approach to problem-solving and performance optimisation.

  • Excellent communication skills and ability to influence at multiple levels.

  • Comfortable working in a fast-paced, dynamic environment with a strong focus on customer outcomes.

Salary Range: $100,000 - $110,000

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.

Financial benefits:

  • 401K with up to a 4% match

  • Company paid Life Insurance and AD&D

  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

  • Pre-tax Commuter Benefits (applicable areas only)

  • Generous Child Care Leave Program

  • Wellness Program

  • Employee Assistance Program

  • Generous Dyson Product Discounts

Health Benefits

  • Multi-Level Healthcare Coverage Options

  • Vision & Dental Coverage

  • Company paid Short-Term and Long-Term Disability

#LI-Onsite

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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