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Virtual Library Assistant Jobs in Ohio (NOW HIRING)

Dayton Metro Library

PROGRAMMING MANAGER

Dayton, OH · On-site

$67K/yr

... Assistant. Communicates with the Youth Services Director on staffing issues. -Uses Library ... evaluates virtual programming. -Coordinates systemwide large scale initiatives related to ...

Encore Vet Group

Veterinary Assistant

Toledo, OH · On-site

$16 - $19/hr

Free virtual mental healthcare for household (13+) * Generous CE allowance + paid CE time * Uniform ... Access to Encore Vet Group's library of training, CE, and career development resources * A 401(k) ...

Encore Vet Group

Veterinary Assistant

Mayfield, OH · On-site

$15.25 - $19.25/hr

Free virtual mental healthcare for household (13+) * Generous CE allowance + paid CE time * Uniform ... Access to Encore Vet Group's library of training, CE, and career development resources * A 401(k) ...

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Virtual Library Assistant information

How does a Virtual Library Assistant typically collaborate with librarians and library patrons in a remote setting?

As a Virtual Library Assistant, you will frequently interact with librarians, library staff, and patrons through digital platforms such as email, chat, and video conferencing. Your responsibilities may include assisting patrons with research requests, troubleshooting access to electronic resources, and supporting librarians in managing digital collections. Communication is key, as you’ll often coordinate with team members to resolve issues or develop new virtual services. Being proactive and responsive helps ensure seamless remote support and a positive experience for all users.

What is the difference between Virtual Library Assistant vs Library Clerk?

AspectVirtual Library AssistantLibrary Clerk
CredentialsHigh school diploma or equivalent; some roles may prefer library science courseworkHigh school diploma or equivalent
Work EnvironmentRemote, online platformsOn-site in libraries or public facilities
Employer & Industry UsageLibraries, educational institutions, online servicesPublic, academic, or special libraries
Common Search & ComparisonOften compared for customer service and administrative tasksCompared for in-person assistance and clerical duties

The Virtual Library Assistant typically works remotely, handling online customer inquiries, cataloging, and administrative tasks, while the Library Clerk works on-site, assisting patrons directly and managing physical library materials. Both roles support library operations but differ mainly in work environment and daily responsibilities.

What is a Virtual Library Assistant?

A Virtual Library Assistant is a professional who helps library users access resources, answer reference questions, and navigate digital library systems remotely, typically via chat, email, or video call. They assist with catalog searches, digital borrowing, research support, and troubleshooting access to online databases and e-books. This role allows patrons to receive library services without visiting a physical library, making information and resources more accessible to a wider audience.

What are the key skills and qualifications needed to thrive as a Virtual Library Assistant, and why are they important?

To thrive as a Virtual Library Assistant, you need a solid understanding of library science fundamentals, information organization, and customer service, often supported by coursework or experience in library settings. Familiarity with integrated library systems (ILS), digital cataloging tools, and online reference platforms is typically required. Strong communication, problem-solving, and digital literacy skills help you assist users remotely and manage multiple inquiries efficiently. These skills ensure users receive timely, accurate support and that digital resources are managed effectively in a virtual environment.
What are popular job titles related to Virtual Library Assistant jobs in Ohio? For Virtual Library Assistant jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Library Assistant jobs in Ohio look for? The top searched job categories for Virtual Library Assistant jobs in Ohio are:
What cities in Ohio are hiring for Virtual Library Assistant jobs? Cities in Ohio with the most Virtual Library Assistant job openings:
Virtual Library Assistant jobs near you
Library Assistant 4 - Evening Student Supervisor

Library Assistant 4 - Evening Student Supervisor

Case Western Reserve University

Cleveland, OH • On-site

$36K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Case Western Reserve University rating

8.9

Company rating: 8.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

35th of 611 rated colleges and universities

Job description

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting salary is $36,566, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
Working under occasional supervision, the Library Assistant 4 serves as a library specialist within the Knowledge and Creativity Commons. This role requires advanced knowledge of policies, procedures, and documentation, with work performed within established guidelines. The library assistant 4 supervises and supports student employees, manages workflows and oversees technical training and daily operations in partnership with the daytime student supervisor. Together, they hire, schedule, and train a team of 25 or more students each semester. The library assistant 4 assumes responsibility for unit operations in the absence of more senior staff. The position requires regular evening and weekend availability, specifically Sundays 11:30 a.m. to 8 p.m. and Mondays through Thursdays 3:30 p.m. to 12 a.m. Flexibility is required to adjust the schedule to meet operational needs, including during university breaks, summers, and holidays.
ESSENTIAL FUNCTIONS
  1. Supervise student employees and assigned staff. Hire, schedule, and train student employees; prepare performance evaluations; and monitor and approve time worked in compliance with university policies. (37%)
  2. Provide first-contact customer service across all physical and virtual service points within the Commons. Recommend, implement, and evaluate customer service policies and procedures to ensure effective operations, and maintain documentation. Provide training and support for equipment use and maintenance, navigation of collections and catalog systems, and general reference assistance. Maintain working knowledge of Freedman Center technologies and digital services. Oversee circulation activities, including staff support, issue resolution, payment handling, stacks access, and facility and safety concerns. (25%)
  3. Responsible for working evenings and weekends to oversee all level one service center activities including first-contact customer service support, problem resolution, payment management, and all facility and safety issues. Launch resource sharing duties. Respond to a variety of overnight issues and confirm resolution or effective referral. The library assistant is responsible for the area in the absence of more senior staff. (25%)
  4. Participate in committees, working groups, and learning opportunities. Maintain awareness of current trends and developments in library technology, services, and operations. (6%)
  5. Contribute to and sustain a work culture that values empathy, collaboration, and respect. (6%)

NONESSENTIAL FUNCTIONS
Perform other duties as assigned. (<1>
CONTACTS
Department: Frequent contact with library staff in all KSL teams to maintain workflow.
University: Frequent contact with faculty and staff and/or staff of other campus libraries primarily in reference to cataloging queries and other customer services.
External: Frequent contact with vendors in resolving departmental-specific issues.
Students: Frequent and direct contact both with student staff and student patrons to address concerns/ problems and/or use and interpret established procedures.
SUPERVISORY RESPONSIBILITIES
Will monitor the performance of and direct training of student employees in accordance with library and university policies and procedures.
QUALIFICATIONS
Experience: 4 years of relevant experience
Education: High school education
REQUIRED SKILLS
  1. Ability to manage detailed work and multiple projects with accuracy and in an organized, prioritized manner.
  2. Ability to learn, interpret, and apply a wide range of evolving library policies and information resource guidelines.
  3. Familiarity with automated library systems and catalogs. Proficient technical skills, including Google Workspace, Microsoft Office and online research/navigation skills.
  4. Ability to develop training materials and write clear process and policy documentation.
  5. Strong collaboration skills to support high levels of service.
  6. Ability to work independently while also taking direction when needed.
  7. Supervisory ability and customer service experience.
  8. Ability to work in and contribute to a work environment that promotes and maintains an environment and culture of empathy, collaboration, and respect.
  9. Ability to meet consistent attendance.
  10. Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
  11. Ability to interact effectively with colleagues, supervisors, and customers face-to-face.

WORKING CONDITIONS
A fast-paced office and library environment that requires flexibility and adaptability to reassess priorities as needed. The role involves a high level of customer service and frequent interaction with patrons, along with regular physical tasks such as bending, stooping, reaching, and lifting library materials. Nights and weekends are required. Must be flexible to adjust the work schedule to accommodate changes in operational hours, including university breaks, summers, and holidays, to meet staffing needs. The position requires regular evening and weekend availability, specifically Sundays 11:30 a.m. to 8 p.m. and Mondays through Thursdays 3:30 p.m. to 12 a.m. Flexibility is required to adjust the schedule to meet operational needs, including during university breaks, summers, and holidays. This position is not eligible for the staff hybrid work program.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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