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Virtual Library Assistant Jobs in Ohio (NOW HIRING)

Dayton Metro Library

PROGRAMMING MANAGER

Dayton, OH · On-site

$67K/yr

... Assistant. Communicates with the Youth Services Director on staffing issues. -Uses Library ... evaluates virtual programming. -Coordinates systemwide large scale initiatives related to ...

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Encore Vet Group

Veterinary Assistant

Toledo, OH · On-site

$16 - $19/hr

Free virtual mental healthcare for household (13+) * Generous CE allowance + paid CE time * Uniform ... Access to Encore Vet Group's library of training, CE, and career development resources * A 401(k) ...

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Virtual Library Assistant information

How does a Virtual Library Assistant typically collaborate with librarians and library patrons in a remote setting?

As a Virtual Library Assistant, you will frequently interact with librarians, library staff, and patrons through digital platforms such as email, chat, and video conferencing. Your responsibilities may include assisting patrons with research requests, troubleshooting access to electronic resources, and supporting librarians in managing digital collections. Communication is key, as you’ll often coordinate with team members to resolve issues or develop new virtual services. Being proactive and responsive helps ensure seamless remote support and a positive experience for all users.

What is the difference between Virtual Library Assistant vs Library Clerk?

AspectVirtual Library AssistantLibrary Clerk
CredentialsHigh school diploma or equivalent; some roles may prefer library science courseworkHigh school diploma or equivalent
Work EnvironmentRemote, online platformsOn-site in libraries or public facilities
Employer & Industry UsageLibraries, educational institutions, online servicesPublic, academic, or special libraries
Common Search & ComparisonOften compared for customer service and administrative tasksCompared for in-person assistance and clerical duties

The Virtual Library Assistant typically works remotely, handling online customer inquiries, cataloging, and administrative tasks, while the Library Clerk works on-site, assisting patrons directly and managing physical library materials. Both roles support library operations but differ mainly in work environment and daily responsibilities.

What is a Virtual Library Assistant?

A Virtual Library Assistant is a professional who helps library users access resources, answer reference questions, and navigate digital library systems remotely, typically via chat, email, or video call. They assist with catalog searches, digital borrowing, research support, and troubleshooting access to online databases and e-books. This role allows patrons to receive library services without visiting a physical library, making information and resources more accessible to a wider audience.

What are the key skills and qualifications needed to thrive as a Virtual Library Assistant, and why are they important?

To thrive as a Virtual Library Assistant, you need a solid understanding of library science fundamentals, information organization, and customer service, often supported by coursework or experience in library settings. Familiarity with integrated library systems (ILS), digital cataloging tools, and online reference platforms is typically required. Strong communication, problem-solving, and digital literacy skills help you assist users remotely and manage multiple inquiries efficiently. These skills ensure users receive timely, accurate support and that digital resources are managed effectively in a virtual environment.
What are popular job titles related to Virtual Library Assistant jobs in Ohio? For Virtual Library Assistant jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Library Assistant jobs in Ohio look for? The top searched job categories for Virtual Library Assistant jobs in Ohio are:
What cities in Ohio are hiring for Virtual Library Assistant jobs? Cities in Ohio with the most Virtual Library Assistant job openings:
Virtual Library Assistant jobs near you
INFORMATION SERVICES ASSISTANT - WEST CARROLLTON

INFORMATION SERVICES ASSISTANT - WEST CARROLLTON

Dayton Metro Library

Dayton, OH • On-site

$19.93/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Dayton Metro Library rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
The Dayton Metro Library is seeking a full-time Information Services Assistant for our West Carrollton Branch Library. This is a frontline customer service position that assists patrons with using the Library's computers as well as the downloadable and streaming collections. They may also be asked to develop creative programming for adults in the community. Most importantly, we are looking for an individual who is a great team member and who finds joy in helping other people. Apply today!
DML is committed to cultivating environments and a workforce that reflects our community. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).
Essential Job Duties
-Demonstrates excellent internal and external customer service. Proactively provides assistance at all service points as needed.
-Provides library users with assistance in reference, readers' advisory, and in the use of public computers, personal electronic devices and library virtual materials.
-Under the direction of the manager(s)/librarian(s), plans, develops and promotes programs and services to meet the informational and recreational needs of the community.
-Provides instruction to patrons and employees. Conducts public training sessions in computer applications, personal electronic devices and virtual library services.
-Serves as liaison with Information Technology Services. Troubleshoots and maintains automation/electronic equipment.
-Provides service and maintains liaisons with schools and community agencies.
-Performs circulation responsibilities and related activities as needed.
-Assists with opening and closing duties.
-Under the direction of a manager, may assist with collection development activities such as redistribution, purchase suggestions or preliminary deselection.
-May create displays to promote library use.
-Submits required reports and budget requests. May serve on library committees.
Requirements
Job Qualifications
-Bachelor's degree from a four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience.
-Ability to read, analyze, and interpret documents such as policies and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and apply active listening skills. Ability to communicate effectively when dealing with patrons, staff and members of the community.
-Ability to effectively provide one-on-one instruction and present public training sessions.
-Ability to deal effectively with confrontational individuals and/or challenging situations.
-Ability to determine patron information needs and construct a competent and complete search strategy.
-Ability to develop and deliver programs and services to meet community needs.
-Knowledge of adult, teen, and children's materials and reader's interests.
-General knowledge of PC equipment required.
-Fluency with personal electronic devices and library virtual materials required.
Work Schedule: Monday: 10:00 AM - 7:00 PM; Tuesday, Wednesday and alternating Friday/Saturdays: 9:00 AM - 6:00 PM; Thursday: 11:00 AM - 8:00 PM *Subject to change*
Compensation and Benefits: Starting hourly rate for this position is $19.93. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.

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