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Virtual Library Assistant Jobs in Colorado (NOW HIRING)

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Virtual Library Assistant information

See Colorado salary details

$12

$25

$35

How much do virtual library assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual library assistant in Colorado is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $28.80 per hour, depending on experience, location, and employer.

What is a virtual library assistant?

A Virtual Library Assistant is a professional who helps library users access resources, answer reference questions, and navigate digital library systems remotely, typically via chat, email, or video call. They assist with catalog searches, digital borrowing, research support, and troubleshooting access to online databases and e-books. This role allows patrons to receive library services without visiting a physical library, making information and resources more accessible to a wider audience.

How does a virtual library assistant typically collaborate with librarians and library patrons in a remote setting?

As a Virtual Library Assistant, you will frequently interact with librarians, library staff, and patrons through digital platforms such as email, chat, and video conferencing. Your responsibilities may include assisting patrons with research requests, troubleshooting access to electronic resources, and supporting librarians in managing digital collections. Communication is key, as you’ll often coordinate with team members to resolve issues or develop new virtual services. Being proactive and responsive helps ensure seamless remote support and a positive experience for all users.

What are the key skills and qualifications needed to thrive as a virtual library assistant, and why are they important?

To thrive as a Virtual Library Assistant, you need a solid understanding of library science fundamentals, information organization, and customer service, often supported by coursework or experience in library settings. Familiarity with integrated library systems (ILS), digital cataloging tools, and online reference platforms is typically required. Strong communication, problem-solving, and digital literacy skills help you assist users remotely and manage multiple inquiries efficiently. These skills ensure users receive timely, accurate support and that digital resources are managed effectively in a virtual environment.

What is the difference between Virtual Library Assistant vs Library Clerk?

AspectVirtual Library AssistantLibrary Clerk
CredentialsHigh school diploma or equivalent; some roles may prefer library science courseworkHigh school diploma or equivalent
Work EnvironmentRemote, online platformsOn-site in libraries or public facilities
Employer & Industry UsageLibraries, educational institutions, online servicesPublic, academic, or special libraries
Common Search & ComparisonOften compared for customer service and administrative tasksCompared for in-person assistance and clerical duties

The Virtual Library Assistant typically works remotely, handling online customer inquiries, cataloging, and administrative tasks, while the Library Clerk works on-site, assisting patrons directly and managing physical library materials. Both roles support library operations but differ mainly in work environment and daily responsibilities.

What are popular job titles related to Virtual Library Assistant jobs in Colorado?

For Virtual Library Assistant jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Virtual Library Assistant jobs in Colorado look for?

The top searched job categories for Virtual Library Assistant jobs in Colorado are:

What cities in Colorado are hiring for Virtual Library Assistant jobs?

Cities in Colorado with the most Virtual Library Assistant job openings:

Virtual Library Assistant jobs near you

Service Desk Hardware Computing Technician

SAIC

Colorado Springs, CO

$40K - $80K/yr

Full-time

Re-posted 24 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description

Job ID: 2614553

Location: Colorado Springs, CO, US

Date Posted: 2026-08-21

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE


Description

SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment.

Qualifications

Required Qualifications:

  • Must have a CompTIA A+ certification and a CompTIA Sec+ certification
  • Must be able to communicate effectively via telephone or in person
  • Must be able to present themselves in a professional manner
  • Must be willing (if needed) to commute to a different location on Peterson SFB
  • Ability to adapt in a fast pace and high demand environment 
  • Performing tier 1 troubleshooting at the physical layer
  • Understands the functional difference and capabilities of both Android and Apple IOS systems. 

  • Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.

Required Experience:

  • Installing, configuring, and maintaining operating system workstations in support of business processing requirements
  • Maintaining organizational inventory and physical accountability of equipment.
  • Software installations and upgrades to operating systems and layered software packages
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
  • Imaging NIPR & SIPR devices to achieve optimum performance levels.
  • Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
  • Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
  • Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
  • Contacting customers to provide real time updates regarding their incident or service request
  • Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
  • Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
  • Administrative privileges and experience using Active Directory
  • Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices

Clearance Level Requirements: Must have active Secret level clearance and be open to moving it to TS/SCI level. 

Education Requirements: Bachelors plus 1-3 years experience or HS plus 4-6 years experience

Preferred Qualifications:

  • Comprehends and Informs user base of educated responses in network outages or degradations
  • Develops tier 0 implementations to ease transference of knowledge to user base.
  • Understanding of incident management and COMSPOT reporting
  • Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams
  • Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)
  • Develops and promotes standard operating procedures.
  • Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
  • Must be comfortable carrying up to 35-50 lbs
  • General knowledge on computer functions, shortcuts and virtual environments
  • Experience using an ITSM tool to drive service delivery and performance.

  • Basic Understanding of DoD environment and military rank structure. 

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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