Vice President Process Improvement Jobs (NOW HIRING)

Flagger Force, an industry leader in traffic control, is currently hiring a Vice President - Operations to work out of our Operations Services Center (OSC) in Hummelstown, PA.  

The Vice President of Operations is a senior executive and a key member of the organization's leadership team, working in close alignment with peer Vice Presidents in support of the CEO.  This role is responsible for developing and executing organizational strategies that elevate operational performance, strengthen client partnerships and drive scalable, technology-enabled service delivery within the short-term traffic control industry.

The VP of Operations provides executive leadership to the Operations Services Center (OSC), a 24/7/365 logistical and tactical support function. The role requires strategic thinking, operational discipline, and the ability to engage effectively with executives, senior client leaders and cross-functional partners.  All interactions must exemplify the company's values, vision and mission.   

EXECUTIVE LEADERSHIP & STRATEGY

• Serve as a core member of the executive team, contributing to organizational strategy, operational planning and long-term growth objectives
• Work closely with other executives and department heads to ensure alignment of operational goals with the overall business strategy
• Engage with senior leadership to align operations with enterprise priorities, financial goals and performance expectations
• Oversee OSC performance and ensure operational metrics are met or exceeded across logistical and dispatch functions
• Lead, mentor and develop the operations management team, fostering a culture of high performance and continuous improvement.

OPERATIONS SERVICES CENTER (OSC)

• Provide direct leadership to the Senior Manager, Managers and all Operations Services Center employees.  Responsible for all logistical coordination, dispatching, high velocity recruiting, tactical support and direct employee support.
• Establish and monitor OSC-specific Key Performance Indicators (KPIs), driving accountability for operational excellence and service quality.
• Evaluate and enhance OSC processes, technology utilization, and team structure to support scalability and efficiency.

FIELD MANAGEMENT COLLABORATION (NO DIRECT OVERSIGHT)

• Work collaboratively with the VP of Field Operations and field leadership teams to ensure alignment, communication, and coordinated execution between OSC and Field Management.
• Support shared KPI development and joint problem-solving to improve field readiness, client outcomes and seamless service delivery.
• Partner with Field Management on initiatives requiring cross-functional alignment, operational planning or client-related coordination.

CLIENT ENGAGEMENT & CONTRACT SUPPORT

• Represent the Operations function in executive-level client interactions, ensuring service quality, responsiveness and partnership standards are met.
• Participate in recurring client business reviews to evaluate service delivery, identify trends and strengthen strategic relationships.
• Support new and renewal client contract negotiations at the request of the CEO and VP of Business Development.

PROCESS IMPROVEMENT & INNOVATION

• Lead cross-functional efforts to streamline workflows, reduce complexity and maximize the use of technology across Operations.
• Drive a culture of continuous improvement, innovation and problem-solving to support organizational growth.

TALENT LEADERSHIP & DEVELOPMENT

• Lead, mentor and support the professional development of the OSC teams through regular coaching, feedback and performance evaluations.
• Develop talent pipelines, succession plans and career progression pathways within the OSC.
• Assess and refine departmental structure, roles and processes to meet future operational needs.

CROSS-FUNCTIONAL PARTNERSHIPS

• Ensure strong collaboration between Operations and key departments including Field Operations, Fleet, Finance, Sales, Communications, Human Resources, Risk and Safety.
• Support strategic initiatives and enterprise-wide projects that require cross-functional leadership and integrated operational support.

Other Responsibilities:

• Perform additional duties as assigned by the CEO.
• Model the organization's values, mission and leadership expectations
• Ensure adherence to all Flagger Force processes and procedures.

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

• 10+ years progressive leadership experience, executive-level experience strongly preferred.
• Bachelor's Degree required, advanced degree preferred
• Background in operations, logistics, project management and people leadership.
• Strong analytical, strategic thinking and decision-making skills.
• Exceptional communication, collaboration and executive presence.
• Demonstrated experience driving process improvement and leading organizational change.
• Proficiency in Microsoft Office and comfort with modern operational technologies.
• Steel toed boots or the ability to obtain prior to employment

Working Conditions

• Primarily indoor, climate-controlled office environment.
• Occasional regional travel required

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law

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