Vice President Commercial Operations Jobs (NOW HIRING)

Description

Hybrid (2-3 days per week onsite) | Location:  New York City

Salary Range: $175,000 – $185,000, with a 20% discretionary incentive target. Actual compensation will be based on experience, qualifications, internal equity, and other relevant factors.

The American Arbitration Association is seeking a dynamic and experienced Vice President, Commercial Division, to help lead and grow the AAA’s core dispute resolution practice areas. This is an opportunity for a strategic, relationship-focused leader to play a key role in advancing the AAA’s mission and strengthening its position as a trusted leader in commercial arbitration and mediation.

In this highly visible role, the Vice President will provide leadership for commercial arbitration and mediation services, support operational excellence, deepen relationships with clients and stakeholders, and help identify new growth opportunities. The successful candidate will bring strong business judgment, a deep understanding of dispute resolution or legal services, and the ability to engage credibly with law firms, corporate counsel, industry organizations, arbitrators, mediators, and the broader business community.

Compensation 

The salary range for this position is $175,000 to $185,000, with a 20% discretionary incentive target. Actual compensation will be based on experience, qualifications, internal equity, and other relevant factors.

Work Arrangement

This position is based in midtown Manhattan and follows a hybrid schedule, with an expectation of two to three days per week in the office.

What You’ll Do 

As Vice President, Commercial Division, you will:

• Lead and support the delivery of high-quality commercial arbitration and mediation services.
• Develop and execute strategies to expand the AAA’s commercial ADR services, strengthen key relationships, and identify new business opportunities.
• Build and maintain trusted relationships with law firms, corporate legal departments, business leaders, industry groups, bar associations, arbitrators, mediators, and other key stakeholders.
• Serve as a visible representative of the AAA in the commercial dispute resolution community, including at industry events, conferences, meetings, and client-facing programs.
• Provide leadership, coaching, and direction to Directors and team members, including performance management, professional development, and support for a high-performing and engaged team culture.
• Oversee and provide guidance on complex arbitration and mediation matters, ensuring consistent adherence to AAA rules, procedures, service standards, and best practices.
• Collaborate with senior leadership, business development, Panel Resources & Development, regional leaders, and other internal partners to share insights, strengthen service delivery, and support organizational growth.
• Use data, market intelligence, client feedback, and operational insights to inform strategy, improve service quality, and identify opportunities for innovation.
• Support the recruitment, engagement, and development of arbitrators and mediators to ensure the AAA’s roster continues to meet the needs of the commercial marketplace.
• Manage budgets, monitor financial performance, and help ensure responsible and effective use of resources.
• Promote a culture of integrity, confidentiality, impartiality, collaboration, accountability, and service excellence.

Qualifications 

• Bachelor’s degree in business, legal studies, or a related field; advanced degree such as a JD, MBA, or LL.M. strongly preferred; or equivalent mix of education and experience
• At least five years of progressively responsible experience in alternative dispute resolution, legal services, commercial litigation, dispute management, business development, or a related field.
• Management or leadership experience, preferably including responsibility for coaching, developing, and guiding professional staff.
• Strong knowledge of arbitration, mediation, and the commercial legal marketplace.
• Demonstrated success in business development, relationship management, client engagement, strategic planning, or market expansion.
• Excellent communication, presentation, public speaking, and interpersonal skills.
• Ability to build credibility and trusted relationships with senior-level stakeholders, including law firm leaders, corporate counsel, business executives, neutrals, and internal partners.
• Strong business acumen, sound judgment, and ability to use data and market insights to support decision-making.
• Comfort with technology, including case management systems, CRM tools, data analysis tools, and virtual meeting platforms.
• Ability to travel as needed, approximately 20%, for client meetings, conferences, industry events, and internal meetings.

The American Arbitration Association is the leading provider of arbitration and mediation dispute resolution services. Named one of the 50 best nonprofits to work for by the NonProfit Times, our employees enjoy rewarding careers in a fast-paced, mission-driven, and results-oriented environment. 

We offer a competitive compensation package, including incentive opportunities. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage; student loan repayment; a 403(b) retirement plan with a substantial company match; discounted pet insurance; and generous paid-time-off benefits. 

The American Arbitration Association is an equal opportunity employer and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.