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Veterinary Practice Manager Jobs in Michigan (NOW HIRING)

Banfield

Veterinarian - Chief of Staff

Grawn, MI

The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both ...

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Veterinary Practice Manager information

See Michigan salary details

$30.5K

$72.1K

$165.2K

How much do veterinary practice manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for veterinary practice manager in Michigan is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $72,800.00 per year, depending on experience, location, and employer.

What does a veterinary practice manager do?

A veterinary practice manager is responsible for the daily operations and staff management of a veterinarian’s office or animal hospital. As a veterinary practice manager, your primary duties include scheduling, taking inventory of supplies, and basic bookkeeping. You may have the additional responsibilities of training staff, implementing clinic policies, and updating animal medical records. You need excellent organizational and communication skills and a passion for animal care to succeed in a veterinary practice management career.

What are the key skills and qualifications needed to thrive as a veterinary practice manager?

To thrive as a Veterinary Practice Manager, you need strong leadership, organizational, and financial management skills, often supported by a degree in business or veterinary practice management and relevant experience. Familiarity with veterinary management software, scheduling systems, and sometimes certification such as CVPM (Certified Veterinary Practice Manager) is highly beneficial. Excellent interpersonal skills, problem-solving abilities, and effective communication are essential soft skills for managing staff and client relations. These skills and qualities are vital for ensuring efficient clinic operations, high-quality patient care, and a positive work environment.

What are some common challenges faced by veterinary practice managers, and how can they be addressed?

Veterinary Practice Managers often juggle a variety of responsibilities, including staff coordination, client relations, and business operations. Common challenges include managing team dynamics, ensuring excellent client service, and keeping up with regulatory requirements. To address these, strong communication skills, ongoing staff training, and staying updated with industry best practices are essential. Building a supportive work culture and leveraging veterinary management software can also streamline operations and improve overall practice efficiency.

What is the difference between Veterinary Practice Manager vs Veterinary Technician?

AspectVeterinary Practice ManagerVeterinary Technician
CredentialsTypically requires a degree in business, management, or veterinary practice management certificationRequires a veterinary technician degree and licensure
Work EnvironmentAdministrative offices, management meetings, client interactionsAnimal treatment areas, clinics, hospitals
Employer & Industry UsageVeterinary clinics, hospitals, animal care facilitiesVeterinary clinics, hospitals, animal shelters
Primary ResponsibilitiesManaging staff, finances, client relations, operationsAssisting veterinarians, animal care, medical procedures

The Veterinary Practice Manager focuses on the administrative and operational aspects of a veterinary practice, overseeing staff and business functions. In contrast, the Veterinary Technician is involved in direct animal care and medical procedures. Both roles are essential but serve different functions within veterinary settings.

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Veterinary Practice Manager jobs near you
Infographic showing various Veterinary Practice Manager job openings in Michigan as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $72,103 per year, or $34.7 per hour.

Veterinarian - Chief of Staff

Banfield Pet Hospital

Traverse City, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Banfield Pet Hospital rating

5.9

Company rating: 5.9 out of 10

Based on 527 frontline employees who took The Breakroom Quiz

31st of 52 rated veterinary

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. This position advocates for pets and their quality of life; builds a long term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health. The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
The ratio of time spent on leadership duties and practicing veterinarian responsibilities will vary depending on the hospital situation; the Chief of Staff must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20%-30% leadership duties and 70%-80% veterinarian duties.
Leadership Responsibilities (approximately 20-30% of time):
  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand to provide consistent high quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability. Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
  • Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
  • Follow all Banfield protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand.
  • Identify potential "bottlenecks" and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world class care.
  • Partner with the Medical Director, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
  • Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
  • Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians, and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.
  • Effectively create and maintain veterinarians' schedules and work with Practice Manager to schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling.
  • Provide effective communication between associates, clients, field leadership and Central Team Support.
  • Act as communications liaison, including holding routine hospital team meetings, sharing business information and messaging to all hospital associates, ensuring they remain informed, engaged and have opportunities to provide feedback.
  • Provide inspirational leadership to the team by creating a positive professional relationship with the Practice Manager, PetSmart associates, adoption center agencies, clients, field leadership and Central Team Support.
  • Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
  • Develop annual planning, budgeting and hospital productivity levels for the hospital in partnership with the Practice Manager (if applicable), Field Director and Medical Director.
  • Partner with area Field Director and Medical Director to execute market objectives, goals, strategies and measurements (OGSMs).
  • Participate in market level teams, discussions, and initiatives.
  • Partner with the Practice Manager to deliver outstanding financial results for assigned hospital.
  • Responsible for the development of technical, medical skills for veterinary assistants/technicians.
  • Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines.
  • Provide leadership to other area hospitals as needed throughout the market.
  • Ensure compliance with all practice policies and procedures and with all local, state and federal laws. Other job duties as assigned.

Associate Veterinarian Responsibilities (70-80% of time):
  • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
  • Assimilate information gathered through effective history taking, physical examination and diagnostic workup to arrive at an appropriate and effective clinical decision.
  • Practice evidence-based medicine and preventive care when data or guidelines exist, using sound judgment when they do not.
  • Practice veterinary medicine in a manner compliant with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws and Banfield Code of Ethics, along with appropriate medical record documentation; ensure the hospital team maintains complete medical records that meet practice quality control guidelines.
  • Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals and improving hospital efficiency.
  • Provide professional, efficient and exceptional service, including prescribing and administering preventive care for the wellness needs of pets as well as diagnosing and treating diseases and injuries of pets.
  • Advocate for preventive care and adoption of wellness plans.
  • Effectively communicate diagnosis and treatment plan to veterinary medical team and client.
  • Prescribe and administer drugs and vaccines as appropriate.
  • Perform surgery on pets as necessary for the treatment of pets within Banfield's protocols, using standard medical instruments and equipment.
  • Promote the safety of pets, clients and associates by ensuring the hospital team is utilizing safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile and organized treatment areas, exam rooms and laboratory areas.
  • Strive to achieve performance metrics outlined by medical and field leadership.
  • Demonstrate integrity and ethics in all actions and behaviors.
  • Address and resolve client concerns arising from the medical care of a pet.
  • Develop strong lasting relationships with clients.
  • Other job duties as assigned.

THE FIVE PRINCIPLES
  • Quality - The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency - We use resources to the full, waste nothing and do only what we can do best.
  • Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES
Leadership
  • Conflict Management
  • Customer Focus
  • Developing Direct Reports
  • Directing Others
  • Building Effective Teams

Functional
  • Hiring and Staffing
  • Communication Skills
  • Managing and Measuring work
  • Peer Relationships
  • Drive for Results

CAPABILITIES AND EXPERIENCE (CAN DO)
  • Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software.

ATTITUDES (WILL DO)
  • Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
  • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
  • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence - Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
  • The noise level in the work environment is moderately high.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Requires sufficient ambulatory skills in order to perform duties while at hospital.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
  • Some travel required, to assist other area hospitals as well as for vendor visits and associate education.
  • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.

DEA: Candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.
EXPERIENCE, EDUCATION AND/OR TRAINING
  • Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
  • Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
  • Two years clinical experience required.
  • 1-3 years coaching and developing associate doctors required.
  • Meets all required clinical competencies.

BENEFITS & COMPENSATION
  • Salary range for this role is $117,000 to $170,000. Specific pay rates are dependent on experience, skill level, and education of the candidate, as well as geographic location. Pay rates for salaried positions may differ based on schedule worked.

Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness, and financial needs of our associates. Our benefits package includes:
  • Medical, Dental, Vision
  • Basic Life (company paid) & Supplemental Life
  • Short- and Long-Term Disability (company paid)
  • Flexible Spending Accounts
  • Commuter Benefits*
  • Legal Plan*
  • Health Savings Account with company funding
  • 401(k) with generous company match*
  • Paid Time Off & Holidays*
  • Paid Parental Leave
  • Student Debt Program (for FT DVMs)
  • Continuing Education allowance for eligible positions* Free Optimum Wellness Plans for your pets' preventive and general care*

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individu

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About Banfield Pet Hospital

Sourced by ZipRecruiter

Banfield Pet Hospital was founded in 1955 and is currently located in Vancouver, WA, US. A leader within the pet healthcare industry, it specializes in providing comprehensive preventive and medical services to pets. Operating more than 1,000 hospitals across the United States and Puerto Rico, Banfield's commitment to top-class care is reflected in its mission - "To treat your pet like family, and you like our own." At the core of Banfield's mission is the belief in quality veterinary care and fostering an environment that promotes responsible pet ownership. The company established the Banfield Foundation in 2015 to further emphasize their commitment to pets, which has since then provided over $8 million in grants to projects that enhance the wellbeing of pets.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Vancouver, WA, US

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