Skip to Main Content

What Is a Veterinary Practice Manager and How to Become One

Veterinary Practice Manager

What Does a Veterinary Practice Manager Do?

A veterinary practice manager is responsible for the daily operations and staff management of a veterinarian’s office or animal hospital. As a veterinary practice manager, your primary duties include scheduling, taking inventory of supplies, and basic bookkeeping. You may have the additional responsibilities of training staff, implementing clinic policies, and updating animal medical records. You need excellent organizational and communication skills and a passion for animal care to succeed in a veterinary practice management career.

How to Become a Veterinary Practice Manager

To begin your career as a veterinary practice manager, you need experience in business management. A bachelor’s degree in business administration or management is excellent preparation for this career, but not all employers require you to have a college degree if you have enough relevant work experience. You can expand your qualifications specific to veterinary hospital management through continuing education and certification programs. For example, the Veterinary Hospital Managers Association (VHMA) offers a Certified Veterinary Practice Manager (CVPM) designation to qualified candidates who pass a certification exam.

Veterinary Practice Manager Job Description Sample

With this Veterinary Practice Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Veterinary Practice Manager role.

Job Summary

The Veterinary Practice Manager is responsible for the successful day-to-day operations of our veterinary practice. The successful candidate leads a team of veterinary professionals and support staff to ensure the practice meets all operational and quality standards while delivering the highest level of customer service to clients and their pets.

Duties and Responsibilities

  • Oversee the daily operations including reception, billing, scheduling, and medical records
  • Develop and implement operational policies and procedures
  • Maintain financial records and ensure compliance to applicable laws and regulations
  • Monitor and review staff performance and provide feedback and coaching
  • Manage the recruitment, hiring, and training of new staff
  • Responsible for the maintenance of all necessary veterinary equipment
  • Schedule and organize veterinary appointments
  • Manage client complaints and inquiries
  • Monitor and maintain inventory

Requirements and Qualifications

  • Bachelor’s degree in Veterinary Medicine or Business Administration
  • 5+ years of experience in a veterinary practice setting preferred
  • Excellent organizational, communication, and problem-solving skills
  • Proven leadership and management experience
  • Knowledge of veterinary medicine, animal care, and customer service
  • Proficient in Microsoft Office Suite
  • Able to multitask and remain calm under pressure
  • Valid driver’s license and reliable transportation