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Veterans Service Representative Jobs (NOW HIRING)

Rusk, County of (WI)

Veterans Service Officer

Ladysmith, WI · On-site

$29.85 - $31.56/hr

Description The job duties of the Veterans Service Officer include but are not limited to plan ... Must obtain Accredited Representation through the U.S. Department of Veterans Affairs and maintain ...

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Veterans Service Representative information

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$39K

$64.7K

$69.5K

How much do veterans service representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for veterans service representative in the United States is $64,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a veterans service representative, and why are they important?

To thrive as a Veterans Service Representative, you need a solid understanding of veterans’ benefits programs, strong analytical skills, and typically a bachelor's degree or equivalent experience in a related field. Familiarity with case management systems, claims processing software, and government databases is essential. Outstanding interpersonal communication, problem-solving abilities, and empathy set top performers apart in this role. These skills are crucial for accurately guiding veterans through complex benefit processes and ensuring they receive the support they deserve.

What is the difference between Veterans Service Representative vs Claims Specialist?

AspectVeterans Service RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, veterans affairs agencies, community outreachInsurance companies, government agencies, claims processing centers
Employer & Industry UsageVeterans affairs, government agenciesInsurance, government, private sector
Common Search & Comparison IntentYesYes

The main difference between a Veterans Service Representative and a Claims Specialist lies in their focus areas. Veterans Service Representatives primarily assist veterans with benefits claims, providing guidance and advocacy within government agencies. Claims Specialists, on the other hand, handle insurance or benefits claims in various industries. Both roles require similar credentials and often work in government or related environments, but their specific duties and employer types differ.

How hard is it to become a Veterans Service Representative?

Becoming a Veterans Service Representative typically requires a high school diploma or equivalent, with many positions preferring or requiring a bachelor's degree in social work, public administration, or related fields. Candidates often need knowledge of veterans' benefits, strong communication skills, and experience with government or social service programs; some roles may require passing a civil service exam or obtaining relevant certifications. The difficulty varies depending on the specific agency and location, but generally involves meeting education, experience, and exam requirements.

What does a veterans service representative do?

Veterans service representatives help veterans navigate the applications and procedures of the Veterans Services Administration to receive benefits and medical care. Programs available to veterans include job placement services, pensions, disability benefits, continuing education, healthcare, and housing. When applying for these benefits, the veterans service representative works with the applicant to ensure all required paperwork is submitted on time. As a veterans service representative, you track your client’s claims and advocate for their application to be reviewed and approved in a timely manner. Strong written and verbal communication skills, as well as clerical skills, are all critical to the job.

What are some common challenges faced by veterans service representatives when assisting clients, and how are they typically addressed?

Veterans Service Representatives often encounter challenges such as navigating complex benefit regulations, managing high caseloads, and communicating with clients who may be experiencing stress or frustration. To address these, representatives rely on thorough training in VA policies, utilize case management software for organization, and receive ongoing support from supervisors and colleagues. Collaboration with other departments and continuous professional development also help them stay updated on changes in regulations and improve client service.

What is a veterans service representative?

Veterans Service Representatives (VSRs) are professionals who assist military veterans and their families in navigating benefits and services provided by the Department of Veterans Affairs (VA) and other organizations. They help veterans understand and apply for benefits such as healthcare, disability compensation, education, and housing assistance. VSRs review claims, gather evidence, and ensure all necessary documentation is submitted for the claims process. Their goal is to advocate for veterans and ensure they receive the benefits and support they are entitled to.
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Veterans Service Representative jobs near you
Infographic showing various Veterans Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,668 per year, or $31.1 per hour.

Supervisory Veterans Service Representative (Coach)

SD Department of Veterans Affairs

Des Moines, IA • On-site

$106K/yr

Full-time, Part-time

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/07/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • For a GS-13 position you must have served 52 weeks at the GS-12 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-13 Grade Level:
Specialized Experience:
Applicant must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:
  • Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
  • Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals.
  • Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes.

Education Substitution: There is no education substitution at the G-13 grade level.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: This position is mostly Sedentary.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:This job does not have an education qualification requirement.Employment Type: OTHER

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