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Veterans Service Representative Jobs in Washington

U-Haul

Customer Service Representative

Sterling, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... or mental disability, veteran status, or any other basis protected by applicable federal ...

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... or mental disability, veteran status, or any other basis protected by applicable federal ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule ... disability, veteran status, age, marital status, pregnancy, genetic information, or any other ...

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All JobsVeterans Service Representative JobsVeterans Service Representative Jobs in Washington

Veterans Service Representative information

See Washington salary details

$44.2K

$73.2K

$78.7K

How much do veterans service representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for veterans service representative in Washington is $73,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $78,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a veterans service representative, and why are they important?

To thrive as a Veterans Service Representative, you need a solid understanding of veterans’ benefits programs, strong analytical skills, and typically a bachelor's degree or equivalent experience in a related field. Familiarity with case management systems, claims processing software, and government databases is essential. Outstanding interpersonal communication, problem-solving abilities, and empathy set top performers apart in this role. These skills are crucial for accurately guiding veterans through complex benefit processes and ensuring they receive the support they deserve.

What is the difference between Veterans Service Representative vs Claims Specialist?

AspectVeterans Service RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, veterans affairs agencies, community outreachInsurance companies, government agencies, claims processing centers
Employer & Industry UsageVeterans affairs, government agenciesInsurance, government, private sector
Common Search & Comparison IntentYesYes

The main difference between a Veterans Service Representative and a Claims Specialist lies in their focus areas. Veterans Service Representatives primarily assist veterans with benefits claims, providing guidance and advocacy within government agencies. Claims Specialists, on the other hand, handle insurance or benefits claims in various industries. Both roles require similar credentials and often work in government or related environments, but their specific duties and employer types differ.

How hard is it to become a Veterans Service Representative?

Becoming a Veterans Service Representative typically requires a high school diploma or equivalent, with many positions preferring or requiring a bachelor's degree in social work, public administration, or related fields. Candidates often need knowledge of veterans' benefits, strong communication skills, and experience with government or social service programs; some roles may require passing a civil service exam or obtaining relevant certifications. The difficulty varies depending on the specific agency and location, but generally involves meeting education, experience, and exam requirements.

What does a veterans service representative do?

Veterans service representatives help veterans navigate the applications and procedures of the Veterans Services Administration to receive benefits and medical care. Programs available to veterans include job placement services, pensions, disability benefits, continuing education, healthcare, and housing. When applying for these benefits, the veterans service representative works with the applicant to ensure all required paperwork is submitted on time. As a veterans service representative, you track your client’s claims and advocate for their application to be reviewed and approved in a timely manner. Strong written and verbal communication skills, as well as clerical skills, are all critical to the job.

What are some common challenges faced by veterans service representatives when assisting clients, and how are they typically addressed?

Veterans Service Representatives often encounter challenges such as navigating complex benefit regulations, managing high caseloads, and communicating with clients who may be experiencing stress or frustration. To address these, representatives rely on thorough training in VA policies, utilize case management software for organization, and receive ongoing support from supervisors and colleagues. Collaboration with other departments and continuous professional development also help them stay updated on changes in regulations and improve client service.

What is a veterans service representative?

Veterans Service Representatives (VSRs) are professionals who assist military veterans and their families in navigating benefits and services provided by the Department of Veterans Affairs (VA) and other organizations. They help veterans understand and apply for benefits such as healthcare, disability compensation, education, and housing assistance. VSRs review claims, gather evidence, and ensure all necessary documentation is submitted for the claims process. Their goal is to advocate for veterans and ensure they receive the benefits and support they are entitled to.
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The top searched job categories for Veterans Service Representative jobs in Washington are:

What cities in Washington are hiring for Veterans Service Representative jobs?

Cities in Washington with the most Veterans Service Representative job openings:

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Veterans Service Representative jobs near you
Infographic showing various Veterans Service Representative job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,243 per year, or $35.2 per hour.

Supervisory Program Analyst (Compliance Chief)

Veterans Benefits Administration (VBA)

Washington, DC • On-site

$107K/yr

Full-time, Part-time

Posted 11 days ago

Job description

This position is in the Medical Disability Examination Office (MDEO). This office ensures Veterans receive timely and high-quality disability examinations worldwide. This position reports under the supervision of the Assistant Director for the Examination Compliance and Assessment Staff. The MDEO Compliance Chief supervises the staff, leads program management-coordination, and leads the assessment and reviews of the Disability Benefits Questionnaires conducted under mandatory appropriation.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement:
08/12/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • For a GS-14 position you must have served 52 weeks at the GS-13 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-14 Grade Level:
  • Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-13 level) in the normal line of progression for the position. Specialized experience is defined as, but not limited to, experience processing Veteran disability compensation claims and/or supervisory roles (e.g. Assistant Veterans Service Center Manager, Chief, Coach, Veteran Service Representative, Senior Veterans Service Representative, Rating Veteran Service Representative, Decision Review Officer).
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:Employment Type: OTHER

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