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Veterans Service Representative Jobs in Minnesota

Dacotah Bank

Customer Service Representative

Morris, MN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Additional perks and benefits Equal Opportunity Employer/Protected Veterans/Individuals with ...

Adecco

Customer Service Representative II

Arden Hills, MN · Hybrid

$18 - $21/hr

If Customer Service Representative sounds like something you are interested in, and you meet the ... Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read ...

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Veterans Service Representative information

See Minnesota salary details

$38.2K

$63.3K

$68.1K

How much do veterans service representative jobs pay per year?

As of Sep 5, 2026, the average yearly pay for veterans service representative in Minnesota is $63,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $67,600.00 per year, depending on experience, location, and employer.

What is a veterans service representative?

Veterans Service Representatives (VSRs) are professionals who assist military veterans and their families in navigating benefits and services provided by the Department of Veterans Affairs (VA) and other organizations. They help veterans understand and apply for benefits such as healthcare, disability compensation, education, and housing assistance. VSRs review claims, gather evidence, and ensure all necessary documentation is submitted for the claims process. Their goal is to advocate for veterans and ensure they receive the benefits and support they are entitled to.

What does a veterans service representative do?

Veterans service representatives help veterans navigate the applications and procedures of the Veterans Services Administration to receive benefits and medical care. Programs available to veterans include job placement services, pensions, disability benefits, continuing education, healthcare, and housing. When applying for these benefits, the veterans service representative works with the applicant to ensure all required paperwork is submitted on time. As a veterans service representative, you track your client’s claims and advocate for their application to be reviewed and approved in a timely manner. Strong written and verbal communication skills, as well as clerical skills, are all critical to the job.

What are the key skills and qualifications needed to thrive as a veterans service representative, and why are they important?

To thrive as a Veterans Service Representative, you need a solid understanding of veterans’ benefits programs, strong analytical skills, and typically a bachelor's degree or equivalent experience in a related field. Familiarity with case management systems, claims processing software, and government databases is essential. Outstanding interpersonal communication, problem-solving abilities, and empathy set top performers apart in this role. These skills are crucial for accurately guiding veterans through complex benefit processes and ensuring they receive the support they deserve.

What are some common challenges faced by veterans service representatives when assisting clients, and how are they typically addressed?

Veterans Service Representatives often encounter challenges such as navigating complex benefit regulations, managing high caseloads, and communicating with clients who may be experiencing stress or frustration. To address these, representatives rely on thorough training in VA policies, utilize case management software for organization, and receive ongoing support from supervisors and colleagues. Collaboration with other departments and continuous professional development also help them stay updated on changes in regulations and improve client service.

What is the difference between Veterans Service Representative vs Claims Specialist?

AspectVeterans Service RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, veterans affairs agencies, community outreachInsurance companies, government agencies, claims processing centers
Employer & Industry UsageVeterans affairs, government agenciesInsurance, government, private sector
Common Search & Comparison IntentYesYes

The main difference between a Veterans Service Representative and a Claims Specialist lies in their focus areas. Veterans Service Representatives primarily assist veterans with benefits claims, providing guidance and advocacy within government agencies. Claims Specialists, on the other hand, handle insurance or benefits claims in various industries. Both roles require similar credentials and often work in government or related environments, but their specific duties and employer types differ.

More about Veterans Service Representative jobs

What job categories do people searching Veterans Service Representative jobs in Minnesota look for?

The top searched job categories for Veterans Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Veterans Service Representative jobs?

Cities in Minnesota with the most Veterans Service Representative job openings:

What are popular job titles related to Veterans Service Representative jobs in MN?

For Veterans Service Representative jobs in MN, the most frequently searched job titles are:

Veterans Service Representative jobs near you
Infographic showing various Veterans Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,337 per year, or $30.5 per hour.

Field Service Representative- Minnesota

STRUCTION SOLUTIONS

Minneapolis, MN • On-site

$55 - $75/hr

Other

Medical, Retirement

Re-posted 13 days ago

Job description

About the programStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.Position summaryThe Field Service Representative provides complex non-medical case management and extended support to WIIs and family members, with primary focus on TDRL/PDRL and unresolved cases requiring face-to-face coordination. FSRs connect WIIs to federal, state, local, VA, caregiver, education, employment, and community resources.Key responsibilitiesProvide complex non-medical case management, advocacy, and resource coordination for assigned regional caseload.Conduct face-to-face interviews and support within assigned geographic area, including urgent travel when required.Coordinate with VA transition teams, patient advocates, caregiver resources, education/employment supports, nonprofit partners, and Government stakeholders.Support TDRL/PDRL follow-up and 120-day post-EAS transition needs as assigned.Document all contacts and case activity in MCWIITS within required timeframes, including 72-hour documentation expectations.Maintain travel readiness, Government communication discipline, and confidentiality.Minimum qualificationsHigh school diploma or equivalent required; bachelor’s degree preferred.At least two years of field coordination, case management, military/veteran support, benefits navigation, social services, transition support, or resource coordination experience.Ability to work independently and remote from direct daily supervision.Strong interpersonal, negotiation, oral communication, and written documentation skills.Valid driver’s license and ability to travel regionally as required.U.S. work authorization required; U.S. citizenship may be required for Government system access.Ability to complete background/security processing and obtain/maintain CAC/MCEN access as required.Ability to complete Privacy Act, HIPAA, information security, and program-specific training.Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.Preferred qualificationsFamiliarity with VA benefits, medical care coordination, Disability Retirement List processes, separations from service, Marine Corps culture, and local veteran resources.Experience conducting face-to-face support with vulnerable, wounded, injured, disabled, or transitioning populations.Existing network with VA, veteran service organizations, workforce, education, caregiver, or community resource providers.Location:Minneapolis, Minnesota- Contractor Facility, Government Facility, Hybrid #J-18808-Ljbffr

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