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Veterans Service Representative Jobs in Arizona (NOW HIRING)

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... protected Veteran status, age, or any other characteristic protected by law. Any applicant who ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... protected Veteran status, age, or any other characteristic protected by law. Any applicant who ...

Urgent

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every ... protected Veteran status, age, or any other characteristic protected by law. Any applicant who ...

Urgent

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All JobsVeterans Service Representative JobsVeterans Service Representative Jobs in Arizona

Veterans Service Representative information

See Arizona salary details

$36.3K

$60.3K

$64.8K

How much do veterans service representative jobs pay per year?

As of Sep 5, 2026, the average yearly pay for veterans service representative in Arizona is $60,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a veterans service representative?

Veterans Service Representatives (VSRs) are professionals who assist military veterans and their families in navigating benefits and services provided by the Department of Veterans Affairs (VA) and other organizations. They help veterans understand and apply for benefits such as healthcare, disability compensation, education, and housing assistance. VSRs review claims, gather evidence, and ensure all necessary documentation is submitted for the claims process. Their goal is to advocate for veterans and ensure they receive the benefits and support they are entitled to.

What does a veterans service representative do?

Veterans service representatives help veterans navigate the applications and procedures of the Veterans Services Administration to receive benefits and medical care. Programs available to veterans include job placement services, pensions, disability benefits, continuing education, healthcare, and housing. When applying for these benefits, the veterans service representative works with the applicant to ensure all required paperwork is submitted on time. As a veterans service representative, you track your client’s claims and advocate for their application to be reviewed and approved in a timely manner. Strong written and verbal communication skills, as well as clerical skills, are all critical to the job.

What are the key skills and qualifications needed to thrive as a veterans service representative, and why are they important?

To thrive as a Veterans Service Representative, you need a solid understanding of veterans’ benefits programs, strong analytical skills, and typically a bachelor's degree or equivalent experience in a related field. Familiarity with case management systems, claims processing software, and government databases is essential. Outstanding interpersonal communication, problem-solving abilities, and empathy set top performers apart in this role. These skills are crucial for accurately guiding veterans through complex benefit processes and ensuring they receive the support they deserve.

What are some common challenges faced by veterans service representatives when assisting clients, and how are they typically addressed?

Veterans Service Representatives often encounter challenges such as navigating complex benefit regulations, managing high caseloads, and communicating with clients who may be experiencing stress or frustration. To address these, representatives rely on thorough training in VA policies, utilize case management software for organization, and receive ongoing support from supervisors and colleagues. Collaboration with other departments and continuous professional development also help them stay updated on changes in regulations and improve client service.

What is the difference between Veterans Service Representative vs Claims Specialist?

AspectVeterans Service RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; specialized training or certification may be preferred
Work EnvironmentGovernment offices, veterans affairs agencies, community outreachInsurance companies, government agencies, claims processing centers
Employer & Industry UsageVeterans affairs, government agenciesInsurance, government, private sector
Common Search & Comparison IntentYesYes

The main difference between a Veterans Service Representative and a Claims Specialist lies in their focus areas. Veterans Service Representatives primarily assist veterans with benefits claims, providing guidance and advocacy within government agencies. Claims Specialists, on the other hand, handle insurance or benefits claims in various industries. Both roles require similar credentials and often work in government or related environments, but their specific duties and employer types differ.

More about Veterans Service Representative jobs

What job categories do people searching Veterans Service Representative jobs in Arizona look for?

The top searched job categories for Veterans Service Representative jobs in Arizona are:

What cities in Arizona are hiring for Veterans Service Representative jobs?

Cities in Arizona with the most Veterans Service Representative job openings:

What are popular job titles related to Veterans Service Representative jobs in AZ?

For Veterans Service Representative jobs in AZ, the most frequently searched job titles are:

Veterans Service Representative jobs near you
Infographic showing various Veterans Service Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,263 per year, or $29 per hour.

Service Representative

Thompson Safety, LLC

Phoenix, AZ • On-site

Full-time

Posted 14 days ago

Job description


Job Summary: 

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency.  Service Representatives will build their territory with Account Executives to maximize the growth of the company.  

Supervisory Responsibilities: 

  • None

Essential Job Functions: 

  • Assists the Company in developing new business opportunities through cold calls and leads. 
  • Establishes a line of contact and comfort level between the customer and our company staff. 
  • Maintains contact with customers through sales calls and scheduled service frequency. 
  • Develops new and existing skills through educational programs with both Company provided and vendor supported training. 
  • Assists in Company marketing programs/initiatives. 
  • Contacts potential customers to initiate the sales process. 
  • Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices. 
  • Consistently introduces and implements new products and service to assigned accounts. 
  • Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License. 
  • Performs other related duties as assigned.

Experience & Qualifications: 

  • High School Diploma or GED required.  College degree preferred.
  • Familiar with codes, products attributes, and procedures within the safety field. 
  • Has a general awareness of business, financials, sales, and safety principles. 
  • Strong ability to utilize technology to increase the customer experience. 
  • Adequate skill with Microsoft products such as Word, Excel, and Outlook. 
  • Professional certification may be required in some areas. 
  • Maintain a valid driver's license and ability to pass a drug and background check.

Physical Requirements: 

  • Regularly required to stand, walk, talk, hear and have full use of hands. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to operate a motor vehicle and travel daily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.