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Usertesting Jobs (NOW HIRING)

UserTesting

Insights Partner

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best ...

UserTesting

Head of Internal AI

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best ...

UserTesting

Head of Internal AI

London, OH

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best ...

UserTesting

Head of Internal AI

Edinburgh, IN

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best ...

Photon

UX Researcher | Onsite |

Norfolk, VA

Proficiency in research tools (e.g., UserTesting, Lookback, Optimal Workshop, Dovetail, Maze, Qualtrics, etc.). Strong communication and storytelling skills, with the ability to present insights ...

Yum Brands

Sr. UX Researcher I

Plano, TX

Experience with research tools (e.g., UserTesting, UserZoom, Figma for prototypes) is a plus Salary Range: 109,000 - 142,900 annually + bonus eligibility. This is the expected salary range for this ...

Kanak Elite Services Inc

UX Researcher

Chicago, IL · On-site

Familiarity with tools like UserTesting , Miro , Dovetail , Airtable , and other research platforms. Soft Skills (Required): * Strong communication and collaboration skills, with the ability to ...

Photon

UX Researcher | Onsite |

Norfolk, VA · On-site

Proficiency in research tools (e.g., UserTesting, Lookback, Optimal Workshop, Dovetail, Maze, Qualtrics, etc.). Strong communication and storytelling skills, with the ability to present insights ...

Ship Sticks

Product Designer

Palm Beach Gardens, FL · On-site

Conceive, plan and execute user experience and usability research on platforms such as Usertesting.com, including moderated and unmoderated tests, focus groups and user surveys Design Systems ...

TCWGlobal

User Experience Researcher

Cupertino, CA · On-site

$42 - $48/hr

... UserTesting, UserZoom, Figma, or similar platforms · Experience working in retail, technology, or customer experience research · Experience supporting global or multi-region research programs · ...

Stem Xpert

NJ

$116K/yr

Analyzing data from reporting and also data retrieved from Usability Testing Tools from Survey Monkey, OpinonLabs, Foresee, usertesting.com, Customer or User Focus Groups, Optimal workshops. Retail ...

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All JobsUsertesting Jobs

Usertesting information

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$15K

$241.3K

$387K

How much do usertesting jobs pay per year?

As of Jun 10, 2026, the average yearly pay for usertesting in the United States is $241,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $200,000.00 and $300,000.00 per year, depending on experience, location, and employer.

What is user testing?

User testing is the process of evaluating a product, website, app, or service by having real users interact with it and provide feedback. The goal is to identify usability issues, understand user behavior, and improve the overall user experience. User testing can take various forms, such as moderated or unmoderated sessions, remote or in-person testing, and can include tasks, surveys, or interviews. The insights gained help designers and developers make informed decisions to enhance the product's effectiveness and satisfaction for its target audience.

How does a UserTesting professional typically collaborate with product teams during the development process?

UserTesting professionals work closely with product managers, designers, and developers to shape digital experiences based on real user feedback. They are often responsible for designing test scenarios, recruiting participants, and synthesizing insights to inform design decisions. Regular collaboration involves presenting findings in team meetings, providing actionable recommendations, and sometimes facilitating live observation sessions. This role requires strong communication skills and a proactive approach to ensure that user feedback is effectively integrated into the product development lifecycle.

What are the key skills and qualifications needed to thrive as a User Testing Specialist, and why are they important?

To thrive as a User Testing Specialist, you need a solid understanding of usability principles, analytical skills, and experience with user research methodologies, typically supported by a background in UX/UI, psychology, or related fields. Familiarity with user testing platforms (such as UserTesting.com or Lookback), survey tools, and data analysis software is often required. Attention to detail, clear communication, and empathy for users are vital soft skills for interpreting feedback and collaborating with design teams. These competencies ensure actionable insights that improve product usability and user satisfaction.

What is the difference between Usertesting vs User Experience Designer?

AspectUsertestingUser Experience Designer
Required CredentialsBasic technical skills, sometimes a degree in related fieldDegree in design, psychology, or related field; strong portfolio
Work EnvironmentRemote or on-site testing sessions with clients or companiesDesign studios, corporate offices, or remote work on projects
Industry UsageUsed by companies to gather user feedback quicklyUsed to create and improve overall user experience and interface design
Common Search/ComparisonOften compared for testing roles; User Experience Designer focuses on design

While Usertesting involves conducting user feedback sessions and testing products, User Experience Designers focus on designing and improving the overall user experience and interface. Both roles require understanding user needs but differ in scope and responsibilities.

More about Usertesting jobs
What cities are hiring for Usertesting jobs? Cities with the most Usertesting job openings:
What states have the most Usertesting jobs? States with the most job openings for Usertesting jobs include:
What job categories do people searching Usertesting jobs look for? The top searched job categories for Usertesting jobs are:
Usertesting jobs near you
Infographic showing various Usertesting job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $241,295 per year, or $116 per hour.
Insights Partner

Insights Partner

UserTesting

Remote

Full-time

Posted 6 days ago

Job description

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let's build experiences people love-together.
The Opportunity
We're hiring an Insights Partner to serve as the primary post-sale value partner for a portfolio of customers. In this role, you'll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams.
This role is ideal for someone with hands-on UX research, UX design, customer insights, or human-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You'll help customers understand the "job" they hired UserTesting to do and guide them toward the right mix of platform capabilities, workflows, enablement, and Professional Services support to achieve their goals.
You'll also stay current on UserTesting capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.
Responsibilities
  • Serve as the primary post-sale value partner for a portfolio of customer accounts.
  • Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
  • Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
  • Advise customers on research and insights best practices, methodology selection, and workflow integration.
  • Translate research concepts into practical guidance for stakeholders with varying levels of research experience.
  • Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities.
  • Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions.
  • Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.
  • Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.

Requirements
  • 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
  • Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.
  • Experience working within product, design, research, insights, or customer experience organizations.
  • Strong ability to translate research best practices into practical guidance for non-research audiences.
  • Excellent facilitation, communication, storytelling, and stakeholder management skills.
  • Ability to influence cross-functional stakeholders without direct authority.
  • Strong customer orientation with the ability to build trust and credibility quickly.
  • Comfortable working in a fast-paced, evolving environment with multiple priorities.
  • Strong organizational skills and experience managing a portfolio of customer relationships.
  • Business acumen and the ability to connect customer goals to platform adoption and value realization.
  • Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.
  • Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is a plus.
  • Ability to travel approximately 5-10% travel to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships.

Don't meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications-but you may be exactly who we're looking for. Diverse perspectives drive innovation, and we're committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
  • Meet with a Recruiter
  • Meet the Hiring Manager
  • Participate in a Panel Interview
  • Final Interview (if applicable)
  • Offer Stage

Accommodations
At UserTesting, we're committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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