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Usertesting Jobs in Springfield, VA (NOW HIRING)

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Usertesting information

See Springfield, VA salary details

$15.7K

$252K

$404.2K

How much do usertesting jobs pay per year?

As of Aug 15, 2026, the average yearly pay for usertesting in Springfield, VA is $252,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $208,900.00 and $313,400.00 per year, depending on experience, location, and employer.

What is user testing?

User testing is the process of evaluating a product, website, app, or service by having real users interact with it and provide feedback. The goal is to identify usability issues, understand user behavior, and improve the overall user experience. User testing can take various forms, such as moderated or unmoderated sessions, remote or in-person testing, and can include tasks, surveys, or interviews. The insights gained help designers and developers make informed decisions to enhance the product's effectiveness and satisfaction for its target audience.

How does a UserTesting professional typically collaborate with product teams during the development process?

UserTesting professionals work closely with product managers, designers, and developers to shape digital experiences based on real user feedback. They are often responsible for designing test scenarios, recruiting participants, and synthesizing insights to inform design decisions. Regular collaboration involves presenting findings in team meetings, providing actionable recommendations, and sometimes facilitating live observation sessions. This role requires strong communication skills and a proactive approach to ensure that user feedback is effectively integrated into the product development lifecycle.

Is Usertesting hard to get into?

Usertesting is generally accessible and does not require formal qualifications. The job involves completing online tests and providing feedback, with some platforms requiring a basic profile and device compatibility checks; competition can vary based on demand and qualification levels.

What are the key skills and qualifications needed to thrive as a UserTesting specialist, and why are they important?

To thrive as a User Testing Specialist, you need a solid understanding of usability principles, analytical skills, and experience with user research methodologies, typically supported by a background in UX/UI, psychology, or related fields. Familiarity with user testing platforms (such as UserTesting.com or Lookback), survey tools, and data analysis software is often required. Attention to detail, clear communication, and empathy for users are vital soft skills for interpreting feedback and collaborating with design teams. These competencies ensure actionable insights that improve product usability and user satisfaction.

How to be a tester for UserTesting?

To become a UserTesting tester, you need to sign up on their website, complete a sample test to demonstrate your ability to provide clear feedback, and pass their qualification process. Having good communication skills and familiarity with digital devices can improve your chances of being selected. Tests are typically flexible and conducted remotely.

What is the difference between Usertesting vs User Experience Designer?

AspectUsertestingUser Experience Designer
Required CredentialsBasic technical skills, sometimes a degree in related fieldDegree in design, psychology, or related field; strong portfolio
Work EnvironmentRemote or on-site testing sessions with clients or companiesDesign studios, corporate offices, or remote work on projects
Industry UsageUsed by companies to gather user feedback quicklyUsed to create and improve overall user experience and interface design
Common Search/ComparisonOften compared for testing roles; User Experience Designer focuses on design

While Usertesting involves conducting user feedback sessions and testing products, User Experience Designers focus on designing and improving the overall user experience and interface. Both roles require understanding user needs but differ in scope and responsibilities.

What are popular job titles related to Usertesting jobs in Springfield, VA?

For Usertesting jobs in Springfield, VA, the most frequently searched job titles are:

What cities near Springfield, VA are hiring for Usertesting jobs?

Cities near Springfield, VA with the most Usertesting job openings:

Usertesting jobs near you
Infographic showing various Usertesting job openings in Springfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $252,039 per year, or $121.2 per hour.

Lead Quantitative and Qualitative Researcher- Remote

ICF

Reston, VA • Remote

$173K/yr

Full-time

Posted 3 days ago

New

Job description

We are seeking a Lead mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, datadriven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle.

Key Responsibilities:

  • Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods.

  • Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment.

  • Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information.

  • Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions.

  • Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations.

  • Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable.

  • Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements.

  • Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery.

  • Apply Human-Centered Design and service design principles across digital and non-digital touchpoints.

  • Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities.

  • Collaborate with stakeholders to define CX success metrics and evaluate the impact of researchdriven recommendations on service quality and outcomes.

  • Support continuous improvement efforts by linking research insights to service performance and outcomes.

  • Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines.

Required Qualifications:

  • 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines.

  • Bachelor's degree

  • US Citizenship is required by the federal government for this position

  • Must be able to obtain Public Trust clearance.

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications:

  • Figma for collaborating, workshopping, prototyping and wireframing

  • Qualtrics for survey deployment and analytics

  • Usertesting.com or similar platforms for usability testing or interviews

  • Microsoft Office for analysis, reporting, and cross-team collaboration

  • Familiarity with Tableau, Power BI, or similar tools for data visualization

  • Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis.

  • Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, painpoint identification).

  • Demonstrated experience working with federal agencies


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00Nationwide Remote Office (US99)

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