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User Support Jobs (NOW HIRING)

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * Execute fast and helpful support ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Drafts or revises user training manuals and procedures. * Maintains logs of support services provided in the ticketing system or other appropriate database. * Communicates with users via phone, chat ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Drafts or revises user training manuals and procedures. * Maintains logs of support services provided in the ticketing system or other appropriate database. * Communicates with users via phone, chat ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Brooklyn, NY - TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Brooklyn, NY- TRAVEL REQUIRED The Field ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

Tata Consultancy Services

End User Support

Mahwah, NJ · On-site

Tata Consultancy Services is a leading technology company, and they are seeking an End User Support Engineer. The role involves providing support for client operating systems, handling Microsoft 365 ...

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for ...

New

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

Tata Consultancy Services

End User Support

Mahwah, NJ · On-site

Tata Consultancy Services is seeking an End User Support professional with extensive experience in client operating systems and Microsoft 365 applications. The role involves providing L1 support for ...

Rehrig Pacific Company

User Support Manager

Erie, PA · On-site

Purpose of the Role The User Support Manager is accountable for leading the people, processes, and service standards that create an excellent technology experience for Rehrig Pacific team members.

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

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User Support information

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$47K

$74.8K

$110K

How much do user support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for user support in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.
More about User Support jobs
What cities are hiring for User Support jobs? Cities with the most User Support job openings:
What states have the most User Support jobs? States with the most job openings for User Support jobs include:
What job categories do people searching User Support jobs look for? The top searched job categories for User Support jobs are:
User Support jobs near you
User Support Specialist

User Support Specialist

Tekton

Grand Rapids, MI • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities
  • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases
  • Review and process tool warranty requests
  • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • Help troubleshoot issues users may experience on Tekton.com
  • Contribute to making Tekton.com an exceptional experience for end users
  • Review and process orders and payments
Indicators of a good match for this role
  • You are aligned with Tekton's philosophy, ways of thinking, and work style
  • You are authentic, helpful, and personable 
  • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once 
  • You are able to use good judgment when resolving issues with end users or other parties
  • You have exceptional values, including honesty, integrity, and empathy
  • You have excellent communication skills
Baseline qualifications
  • Knowledge of hand tools and their applications
  • Experience in customer service, data management, or related fields
  • Eligible to work in the United States without visa sponsorship
Pay range
  • $50,000 - $65,000 per year
Benefits package
  • Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
  • This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
  • Head of User Services
How to apply
  • https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM
About the department
  • The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
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