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User Support Jobs (NOW HIRING)

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering timely ...

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * Execute fast and helpful support ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * • Execute fast and helpful support ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Brooklyn, NY - TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Brooklyn, NY- TRAVEL REQUIRED The Field ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Drafts or revises user training manuals and procedures. * Maintains logs of support services provided in the ticketing system or other appropriate database. * Communicates with users via phone, chat ...

AccentCare, Inc.

End User Support

Dallas, TX · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Dallas TX - TRAVEL REQUIRED Position: End User Support-IT Field Services Job ID: 71797 This role is based in Dallas, TX - TRAVEL REQUIRED The ...

Core BTS, Inc.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Drafts or revises user training manuals and procedures. * Maintains logs of support services provided in the ticketing system or other appropriate database. * Communicates with users via phone, chat ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

AccentCare, Inc.

End User Support

Miami, FL · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Kendall Florida - must be based in this area- TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Miami, FL ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

BestCo

User Support Manager

Mooresville, NC · On-site

The User Support Manager is responsible for leading and managing information technology (IT) Service Desk operations, ensuring exceptional technical support delivery to end users across the ...

AccentCare

End User Support

Miami, FL · On-site

They are seeking an End User Support Analyst to provide Tier 1 and 2 support to end users, resolving hardware and software issues while ensuring minimal disruption to executives and their teams.

Intellipro Group

User Support Associate

Scottsdale, AZ · Hybrid

$17.25 - $22.25/hr

User Support Associate (Junior to Senior) Are you passionate about helping people and shaping their experience on a major digital platform? We are looking for a dedicated and empathetic User Support ...

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User Support information

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$47K

$74.8K

$110K

How much do user support jobs pay per year?

As of May 30, 2026, the average yearly pay for user support in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

More about User Support jobs
What cities are hiring for User Support jobs? Cities with the most User Support job openings:
What states have the most User Support jobs? States with the most job openings for User Support jobs include:
What job categories do people searching User Support jobs look for? The top searched job categories for User Support jobs are:
User Support jobs near you
Infographic showing various User Support job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.
User Support Analyst

User Support Analyst

92nd Street Y

Manhattan, NY • On-site

$75K - $80K/yr

Full-time

Posted 10 days ago

Job description

The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions.  This role is skilled in delivering timely, highquality technical services that meet organizational standards. The analyst is adept at troubleshooting hardware, software, networking, and SaaS issues while providing clear, customerfocused support across phone, chat, email, and ticketing systems. The role maintains strong documentation practices, assists with installations and configurations, and contributes to the reliability and performance of enduser technology across diverse program spaces.


  • Provides technical support and guidance to resolve user’s computer hardware and software problems.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Develop training materials and/or provide onsite training as requested.
  • Assists Network Administrator with accounts as needed
  • Troubleshoots copier issues.
  • Performs other related duties as assigned.

  • Bachelors Degree.
  • Previous experience providing hands-on technical support to the following Operating Systems Windows 11 and Mac OSX (12 or higher) is required.
  • Strong analytical and problem-solving skills.
  • Proven ability in being able to trouble shoot browser, networking, email, or SaaS solutions.
  • Must have strong telephone support and in person customer service experience.
  • Must have a clear understanding of Quality-of-Service initiatives and Documentation for both the technician and the end-user.
  • Proficient with Microsoft Office Suite or related software.
  • Provide backup Tessitura and Box-Office Boca Ticketing Issues
  • Thorough understanding of technology is commonly used by clients and employees.
  • This position requires physical labor to move, add and make changes to equipment.

Monday – Friday, 9:00am – 6:00pm with a one-hour unpaid meal break.

Application Instructions

Interested applicants should forward a resume and a cover letter with salary requirements.

Due to a high volume of applications that we receive, we are only able to contact those applicants whose experience most aligns with the position profile.

Compensation Range

$75,000 - $80,000

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

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