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User Support Jobs in Tennessee (NOW HIRING)

Pae

Senior User Support Specialist

Knoxville, TN

$29.04/hr

Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff. * Supports district IT personnel with routine user account ...

Amentum

Senior User Support Specialist

Knoxville, TN · On-site

$29.04/hr

Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff. * Supports district IT personnel with routine user account ...

IVX Health

IT Support Technician

Brentwood, TN · Hybrid

$20.25 - $28/hr

IT Administration - Assist with user account management, access control, IT inventory tracking, and system documentation. * Network Support - Troubleshoot network connectivity issues, assist in the ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The ...

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All JobsUser Support JobsUser Support Jobs in Tennessee

User Support information

See Tennessee salary details

$42.7K

$67.9K

$99.8K

How much do user support jobs pay per year?

As of Jun 24, 2026, the average yearly pay for user support in Tennessee is $67,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $76,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What jobs pay 2000 a day?

High-paying roles for user support professionals are uncommon, as most support jobs pay hourly or salary wages below that level. However, specialized freelance or consulting roles in IT support, cybersecurity, or technical consulting can sometimes reach or exceed $2,000 per day, especially for experienced professionals with in-demand skills and certifications. These roles often require extensive expertise, a strong reputation, and the ability to work independently or on contract basis.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What hot tech job pays $775 000?

High-level roles in technology, such as senior software engineers, data scientists, or cloud architects, can reach salaries of $775,000 or more annually, especially with extensive experience, specialized skills, and leadership responsibilities. These positions often require advanced certifications, strong technical expertise, and may involve working in competitive or executive environments.

Is AI replacing tech support?

User support roles are increasingly augmented by AI tools such as chatbots and automated troubleshooting systems, but human support specialists are still essential for complex issues and personalized assistance. AI can handle routine inquiries, allowing support staff to focus on more advanced problems that require critical thinking and empathy.

What job makes 10,000 a month without a degree?

In user support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or working in high-paying industries such as tech or finance. Most support positions pay less, but advanced roles like technical support managers or consultants can reach higher salaries without a degree, especially with certifications and proven expertise.
What are popular job titles related to User Support jobs in Tennessee? For User Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Tennessee look for? The top searched job categories for User Support jobs in Tennessee are:
User Support jobs near you

User Support Analyst

Tata Consultancy Service Limited

Nashville, TN • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Must Have Technical/Functional Skills
  • Hands-on experience with major POS software/hardware (e.g., NCR, GK, iStore).
  • Proficiency in SQL for data validation and Strong knowledge of network setups.
  • Experience with Jira, Confluence, or similar management software.
  • High attention to detail and strong problem-solving capabilities
  • Manages the lab's day-to-day operations, including equipment maintenance
  • Proven experience with MDT, OSD and Ghost imaging
  • Strong knowledge of ActionScript 2.0/3.0 for interactive application development.
  • Familiarity with IT system deployments, cloning, and disaster recovery processes.
  • Experience with Windows and Linux operating systems and related configurations.
  • Basic scripting knowledge in PowerShell, Python, or Bash is a plus.
  • Strong analytical and troubleshooting skills.
  • Excellent documentation and communication abilities.
  • Experience with automated deployment tools (e.g., BigFix, Intune, SCCM, JAMF or Workspace )
  • Knowledge with Bigfix is a plus

Salary Range-$65,000-$80,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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