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User Support Jobs in Florida (NOW HIRING)

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues. * This role involves providing efficient, friendly, and ...

AccentCare, Inc.

End User Support

Miami, FL · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Kendall Florida - must be based in this area- TRAVEL REQUIRED Position: End User Support-IT Field Services This role is based in Miami, FL ...

AccentCare

End User Support

Miami, FL · On-site

They are seeking an End User Support Analyst to provide Tier 1 and 2 support to end users, resolving hardware and software issues while ensuring minimal disruption to executives and their teams.

MarineMax

CRM Operations Specialist

Fort Lauderdale, FL · On-site

$49.10K - $65.70K/yr

This role focuses primarily on user support, data integrity, system administration, and issue resolution within Microsoft Dynamics, while also supporting the ongoing transition to HubSpot. The CRM ...

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User Support information

See Florida salary details

$35.1K

$55.9K

$82.2K

How much do user support jobs pay per year?

As of May 29, 2026, the average yearly pay for user support in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are popular job titles related to User Support jobs in Florida? For User Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Florida look for? The top searched job categories for User Support jobs in Florida are:
User Support jobs near you
Infographic showing various User Support job openings in Florida as of May 2026, with employment types broken down into 73% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $55,906 per year, or $26.9 per hour.
End User Support

End User Support

Nationwide IT Services, Inc

Mayport, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

End User Support
Full-Time
Ability to Obtain DoD Secret Clearance
Onsite - Naval Station Mayport, FL
Nationwide IT Services is seeking a full-time NMCI/Flank Speed End User Support person to support COMNAVSURFGROUP SOUTHEAST at Naval Station Mayport, FL.
The COMNAVSURFGROUP SOUTHEAST serves as the executive agent for Commander Naval Surface Forces Atlantic for force generation with a focus on Manning, Training, and Equipping (MTE) surface ships to provide the operational and component commanders with combat-ready surface forces capable of conducting prompt and sustained naval, joint, and combined operations in support of U.S. national interests.
Duties and Responsibilities:
  • Provide NMCI/Flank Speed end-user support.
  • Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
  • Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
  • Develop project and program plans and milestones, and participate in program reviews, status assessments, project and program planning, and project status reviews.
  • Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
  • Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
  • Provide hands-on assistance for issues that do not require direct NMCI Help Desk support.
  • Configure laptops for remote access to support CNSL staff travel.
  • Maintain an accurate inventory of NMCI and government assets.
  • Provide end-user support for NMCI hardware and software, including various Microsoft products.
  • Assist with printer and peripheral devices.
Job Qualifications:
  • Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting
    • Move/Add/Change (MAC) and account build-out requests, help desk support, and customer service.
  • Must have or the ability to obtain and retain a DoD Secret Clearance.
  • Must have or the ability to obtain and retain IAT Certification Level 2.
  • Must be able to work well with a team in a high-visibility, fast-paced environment.
  • Must be flexible in balancing competing and new priorities with strong analytical, communication, and writing skills.
  • Travel overseas may be required. Valid US Passport required.
About Nationwide IT Services:
NIS is an IT and Management consulting company that is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), employee assistance program (EAP), and educational reimbursement along with Pet Insurance.
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

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