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User Support Jobs in Florida (NOW HIRING)

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues. * This role involves providing efficient, friendly, and ...

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User Support information

See Florida salary details

$35.1K

$55.9K

$82.2K

How much do user support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for user support in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.
What are popular job titles related to User Support jobs in Florida? For User Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Florida look for? The top searched job categories for User Support jobs in Florida are:
User Support jobs near you
Xentry User Support

Xentry User Support

JS Consulting

Jacksonville, FL • On-site

Contractor

Re-posted 9 days ago

Job description

Job Title- Xentry User Support

Project Location – Jacksonville, FL 32218 (Onsite role) 

Duration- 6+ months contract

Visa- USC/ GC/ GCEAD/ H4EAD/ TN

  • The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues.
  • This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • The representative will manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.

 Required:

  • High School Diploma (GED) or equivalent work experience.
  • Preferred Automotive Retail, Automotive Technical or Network/IT experience.
  • Experience with customer support or handling inquiries in a professional environment.
  • Work Independently: Ability to work independently with limited support from management.
  • Communication Skills: Clear verbal and written communication to explain solutions effectively.
  • Computer Skills: Proficiency in basic Office applications.
  • Multitasking: Handling multiple systems or tasks simultaneously.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Efficiency: Managing call durations to handle inquiries promptly without sacrificing quality.
  • Prioritization: Addressing urgent customer issues effectively.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Adaptability: Ability to adapt based on varying customer needs or changing company protocols. 

 Responsibilities:

  • First point of contact for users seeking assistance with XENTRY software and hardware issues.
  • Providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
  • Receive, record, and rectify technical problems with XENTRY hardware and software.
  • Provide first level support to Client dealers, Independent Repair Facilities and Vans Fleet accounts regarding proprietary XENTRY hardware issues including but not limited to flashing, coding, and equipment.
  • Provide second level support to internal Client colleagues throughout Service Engineering and Field teams.
  • Provide feedback and solutions to customers within the prescribed guidelines.
  • Record all case work in XENTRY Support System application.
  • Identify, develop, and publish technical information as needed or requested to maximize dealer effectiveness in relation to Star Diagnosis topics.
  • Complete ad-hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.