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User Support Jobs in Texas (NOW HIRING)

TEKsystems

User Support Technician

Austin, TX

$20 - $23/hr

User Support Technician I (Entry-Level IT Support) Overview We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of ...

TEKsystems

User Support Technician

Austin, TX

$20 - $23/hr

User Support Technician I (Entry-Level IT Support) Overview We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a consistent, high-quality support experience across all locations and remote users. This is a player/coach ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

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All JobsUser Support JobsUser Support Jobs in Texas

User Support information

See Texas salary details

$43.8K

$69.7K

$102.5K

How much do user support jobs pay per year?

As of Jun 24, 2026, the average yearly pay for user support in Texas is $69,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $78,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What jobs pay 2000 a day?

High-paying roles for user support professionals are uncommon, as most support jobs pay hourly or salary wages below that level. However, specialized freelance or consulting roles in IT support, cybersecurity, or technical consulting can sometimes reach or exceed $2,000 per day, especially for experienced professionals with in-demand skills and certifications. These roles often require extensive expertise, a strong reputation, and the ability to work independently or on contract basis.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What hot tech job pays $775 000?

High-level roles in technology, such as senior software engineers, data scientists, or cloud architects, can reach salaries of $775,000 or more annually, especially with extensive experience, specialized skills, and leadership responsibilities. These positions often require advanced certifications, strong technical expertise, and may involve working in competitive or executive environments.

Is AI replacing tech support?

User support roles are increasingly augmented by AI tools such as chatbots and automated troubleshooting systems, but human support specialists are still essential for complex issues and personalized assistance. AI can handle routine inquiries, allowing support staff to focus on more advanced problems that require critical thinking and empathy.

What job makes 10,000 a month without a degree?

In user support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or working in high-paying industries such as tech or finance. Most support positions pay less, but advanced roles like technical support managers or consultants can reach higher salaries without a degree, especially with certifications and proven expertise.
What are popular job titles related to User Support jobs in Texas? For User Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Texas look for? The top searched job categories for User Support jobs in Texas are:
User Support jobs near you
Infographic showing various User Support job openings in Texas as of June 2026, with employment types broken down into 80% Full Time, 12% Part Time, 4% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,699 per year, or $33.5 per hour.

End User Support Technician

International SOS

San Antonio, TX • On-site

Full-time

Posted 5 days ago

Job description

Essential Job Duties and Responsibilities:
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we're looking for talented individuals to join our team and make a difference.
We are looking for a highly motivated End User Support Technician to help administer, operate, and maintain our IT environment while providing high quality end-user support for Microsoft 365 and other applications. This person will be comfortable providing deskside support as well as using remote tools. The ideal candidate is a self-starter, motivated technologist who can interact as easily with end users and business leaders as other technical staff.
Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
• Support and resolve issues within office 365 and other software applications
• Support end-user hardware and software
• Administer Office 365 tenant
• User account administration
• Administer Exchange Online
• Salesforce deployment support
• Create documentation and knowledge base articles
• Monitor systems for alerts and other anomalies
• Other responsibilities as needed
Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
• Proficient with Active Directory Users and Computers
• Proficient with Office 365
• Familiarity with Azure AD an advantage
• Familiarity of Virtual Desktop deployments (Citrix) and support
• Basic knowledge of system and networking technologies
• Basic knowledge of Salesforce preferred
• Basic knowledge of rights management
Required Competencies (Critical behaviors necessary to successfully perform the job)
• Excellent written and verbal communication skills
• Willingness to work collaboratively with multiple parties
• Customer service-based mindset
• Self-starter
Required Work Experience (Brief description of the job-related experience needed to perform the job)
• 7+ Years supporting End Users
• 7+ Years supporting Office 365
Preferred Qualifications (Brief description of the educational background needed to perform the job)
• BS in a technical discipline or equivalent technical field experience
Additional Qualifications
• This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
Required Languages (Brief description of the language skills needed to perform the job)
• English language skills (oral and written).
• Additional languages a plus
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
• Rare domestic or foreign travel as needed
• Must be available for on-call rotation

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