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User Support Jobs in Texas (NOW HIRING)

AccentCare, Inc.

End User Support

Dallas, TX · On-site

$25 - $28.50/hr

Overview End User Support-IT Field Services Location: Dallas TX - TRAVEL REQUIRED Position: End User Support-IT Field Services Job ID: 71797 This role is based in Dallas, TX - TRAVEL REQUIRED The ...

5 Factor Technology

End User Support Technician

Austin, TX

$21.25 - $29.25/hr

POSITION SUMMARY As an End User Support Technician, you serve as a frontline technical resource delivering reliable, high-quality IT support to clients' daily operations. This role goes beyond ticket ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Ubiquity

End User Support Associate

Mission, TX · On-site

$13.25 - $17/hr

Follow team schedules and ensure that support coverage and on-call schedules are defi ned and communicated accordingly. Ensure all the team's tickets are handled within the established SLAs. Job ...

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User Support information

See Texas salary details

$43.8K

$69.7K

$102.5K

How much do user support jobs pay per year?

As of May 30, 2026, the average yearly pay for user support in Texas is $69,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $78,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are popular job titles related to User Support jobs in Texas? For User Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Texas look for? The top searched job categories for User Support jobs in Texas are:
User Support jobs near you
Infographic showing various User Support job openings in Texas as of May 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $69,699 per year, or $33.5 per hour.
End User Support

End User Support

AccentCare, Inc.

Dallas, TX • On-site

$25 - $28.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

AccentCare rating

6.4

Company rating: 6.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

78th of 228 rated social care providers

Job description

Overview
End User Support-IT Field Services
Location: Dallas TX - TRAVEL REQUIRED
Position: End User Support-IT Field Services
Job ID: 71797
This role is based in Dallas, TX - TRAVEL REQUIRED
The Field Engineer position requires regular travel to AccentCare branch locations throughout West Texas on a weekly basis to support on site operations, IT projects, and branch needs. Travel will primarily consist of day trips, depending on branch location and business demands. In addition, the role will occasionally require travel to other AccentCare locations both within and outside of Texas, which may involve multi day trips.
These trips are less frequent but are necessary to support Field Support Services.
Candidates must be comfortable with:
• Consistent weekly regional travel
• Periodic overnight and multi day travel
A valid driver's license and the ability to travel by car and air are required.
Salary: $25 - $28.50 per hour, depending on experience
Schedule: Monday-Friday, 8 a.m.-5 p.m.
Responsibilities:
The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
  • Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
  • Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
  • Triage and resolve escalated issues from the Help Desk.
  • Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
  • Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

What You Need to Know
Qualifications
  • Bachelor's degree in Information Technology preferred, or 2 - 4 years of technical support experience
  • Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.
  • Solid Understanding of:
    • Microsoft Office Applications
    • Office365, One-Drive
    • Microsoft Teams
    • Windows 10 OS, Windows 11 OS a plus
    • Android OS, iOS
    • Active Directory, EntraID
    • Intune Auto-pilot,
    • Networking (TCP/IP, WINS, DNS, DHCP)
    • ITIL Service Management through Service Now
    • Single Sign on concepts
    • MDM Solutions
  • Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
  • Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
  • Some project/process management skills
  • Advance equipment operation skills - should be able to use all office equipment and train end users
  • Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.
  • Ability to document technical solutions for review by both technical teams and end users

Our Investment in You
Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.
Our benefits include:
  • Medical, dental and vision coverage
  • Paid time off and paid holidays
  • Professional development opportunities
  • Company-matching 401(k)
  • Flexible spending and health savings accounts
  • Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
  • Programs to celebrate achievements, milestones and fellow employees
  • Company store credit for your first AccentCare-branded scrubs for patient-facing employees
  • And more!

Why AccentCare?
We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.
Come As You Are
At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.
#AC-BMC

What AccentCare employees say

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About AccentCare

Sourced by ZipRecruiter

AccentCare is the 4th largest home health company in the nation with a history of care of over 50 years. We have more than 30,000 qualified professionals in over 242 offices who are dedicated to improving the quality of living. With advanced technologies, proprietary programs, and extensive training, our caring team members uphold our mission for over 200,000 patients and clients each year.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1999

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