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Desktop Imaging Jobs in Texas (NOW HIRING)

Tixy Services LLC

Desktop Support Engineer

Tyler, TX · On-site

Experience with desktop imaging and deployment tools (SCCM, Intune, Autopilot, MDT, or similar). * Excellent customer service, communication, and problem-solving skills. * Ability to prioritize ...

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Experience performing desktop imaging, hardware diagnostics, or device deployment * Familiarity with Helpdesk or ticketing systems (e.g., Jira, ServiceNow) * Basic knowledge of software installation ...

New

Tixy Services LLC

Desk Side Support

Tyler, TX · On-site

$18.75 - $25.50/hr

Experience with desktop imaging and software installation. * Familiarity with IT ticketing systems. * Excellent troubleshooting, communication, and customer service skills. Qualifications * Diploma ...

Service Global, Inc

Desktop EUC L1

Frisco, TX · On-site

$19 - $24/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution ... Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot. * Worked on software ...

NAVA Software Solutions

Desktop Support

Odessa, TX · On-site

Prepares and delivers new hardware to employees, including imaging, and configurations of desktop applications. * Coordinates with vendors for repairs (e.g., Hardware Vendor technicians for warranty ...

Artech Information System LLC

DESKTOP SUPPORT

Austin, TX

$20 - $25.50/hr

... desktop PCs and monitors. * Remote take-over skills a plus. Must have good verbal and written ... OS troubleshooting, imaging, and builds. * Need a valid driving license this job may require some ...

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Desktop Imaging information

What are the key skills and qualifications needed to thrive as a desktop imaging specialist?

To thrive as a Desktop Imaging Specialist, you generally need expertise in operating system deployment, hardware troubleshooting, and scripting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft certifications. Familiarity with tools such as Microsoft Deployment Toolkit (MDT), System Center Configuration Manager (SCCM), and disk imaging software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure efficient, consistent workstation setup and maintenance, minimizing downtime and supporting organizational productivity.

What are the main challenges faced by professionals in a desktop imaging role, and how can they be addressed?

Professionals in Desktop Imaging often encounter challenges such as managing diverse hardware and software environments, ensuring compatibility across systems, and keeping images updated with the latest security patches. Staying organized and maintaining clear documentation helps streamline deployments and troubleshooting. Collaborating closely with IT support teams and end-users also ensures that imaging processes align with business needs and minimize downtime during rollouts.

What is the difference between Desktop Imaging vs Desktop Support?

AspectDesktop ImagingDesktop Support
Primary FocusCreating and deploying system images for multiple computersProviding technical assistance and troubleshooting for individual users
Skills & CertificationsImaging tools, OS deployment, basic networkingHardware/software troubleshooting, customer service, certifications like CompTIA A+
Work EnvironmentIT departments, data centers, large organizationsHelp desks, on-site support, remote assistance
Common TasksBuilding, configuring, and deploying system imagesDiagnosing issues, resolving user problems, software installation

While Desktop Imaging focuses on preparing and deploying system images across multiple devices, Desktop Support involves assisting individual users with technical issues. Both roles require technical skills, but Desktop Imaging is more specialized in OS deployment, whereas Desktop Support emphasizes troubleshooting and user assistance.

What are popular job titles related to Desktop Imaging jobs in Texas?

For Desktop Imaging jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Desktop Imaging jobs in Texas look for?

The top searched job categories for Desktop Imaging jobs in Texas are:

What cities in Texas are hiring for Desktop Imaging jobs?

Cities in Texas with the most Desktop Imaging job openings:

Desktop Imaging jobs near you

Desktop Support Engineer

Tixy Services LLC

Tyler, TX • On-site

Other

Posted 23 days ago

Job description

Job Summary

We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, operating system, network, and peripheral issues while delivering excellent customer service. This role requires strong troubleshooting skills, hands-on desktop support experience, and the ability to support Windows environments, mobile devices, and enterprise IT tools.

Key Responsibilities
  • Provide onsite desk-side support for desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, maintain, and troubleshoot Windows 10/11 operating systems.
  • Diagnose and resolve hardware, software, networking, and application issues.
  • Set up new user workstations, laptops, docking stations, monitors, and accessories.
  • Perform hardware upgrades, repairs, and equipment replacements.
  • Support Microsoft Office 365 applications, Outlook, Teams, and OneDrive.
  • Configure user accounts, password resets, and access permissions using Active Directory.
  • Install, configure, and troubleshoot printers and multifunction devices.
  • Assist users with VPN connectivity, Wi-Fi, and basic network troubleshooting.
  • Image and deploy laptops/desktops using enterprise deployment tools (SCCM, Microsoft Intune, or Autopilot).
  • Document incidents, service requests, and resolutions in ServiceNow, Jira, or other ticketing systems.
  • Maintain IT asset inventory and lifecycle management.
  • Coordinate with infrastructure, network, and security teams to resolve escalated issues.
  • Follow ITIL best practices for incident, request, and problem management.
  • Provide white-glove customer support while meeting defined SLAs.
Required Qualifications
  • Bachelor''s degree in Computer Science, Information Technology, or equivalent experience.
  • 3+ years of Desktop Support / Desk Side Support experience.
  • Strong experience supporting Windows 10/11 environments.
  • Experience with Microsoft Office 365 and Outlook.
  • Hands-on experience with Active Directory (user management, password resets, group membership).
  • Experience troubleshooting desktops, laptops, printers, monitors, and peripherals.
  • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
  • Experience with desktop imaging and deployment tools (SCCM, Intune, Autopilot, MDT, or similar).
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
  • Experience supporting Microsoft Intune or Microsoft Endpoint Manager.
  • Knowledge of Azure Active Directory (Microsoft Entra ID).
  • Familiarity with PowerShell scripting.
  • Experience with hardware asset management.
  • ITIL Foundation Certification.
  • CompTIA A+, Network+, or Microsoft certifications.
Technical Skills
  • Windows 10/11
  • Microsoft Office 365
  • Outlook
  • Microsoft Teams
  • Active Directory
  • Microsoft Entra ID (Azure AD)
  • SCCM / MECM
  • Microsoft Intune
  • Autopilot
  • ServiceNow
  • Jira
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Wi-Fi
  • Printer Support
  • Hardware Troubleshooting
  • Laptop/Desktop Imaging
  • PowerShell (preferred)
Soft Skills
  • Excellent communication skills
  • Strong analytical and troubleshooting abilities
  • Customer-focused mindset
  • Ability to work independently and within a team
  • Strong documentation skills
  • Time management and multitasking abilities
Preferred Candidate Profile
  • 3–7+ years of enterprise Desktop Support / Desk Side Support experience.
  • Experience supporting corporate users in a large enterprise environment.
  • Comfortable providing onsite support and handling executive/VIP users when needed.
  • Strong knowledge of Microsoft technologies and endpoint management.
  • Experience working in ITIL-based service desk environments.

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