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User Support Jobs in Wisconsin (NOW HIRING)

Weir Group

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8:00 AM- 5:00 PM with flexibility What we do at Weir We are a global leader in mining technology for ...

Weir

End User Services Support

Madison, WI · On-site

End User Services (EUS) Support Weir ESCO Location: Covington, KY Work Arrangement: Hybrid Shift: 8:00 AM- 5:00 PM with flexibility What we do at Weir We are a global leader in mining technology for ...

Ivy Rehab Network

End User Compute Lead

La Crosse, WI · On-site

This role will be responsible for managing and supporting the full lifecycle of laptops, desktops, and iPads, ensuring the efficient delivery, deployment, and ongoing management of all end-user ...

CNH Industrial N.V.

End User Specialist 1

Racine, WI · On-site

End User Specialist 1 Identifiant de la demande: 4756 Site de l'emploi: Racine - Wisconsin - United ... Service et support Job Type for Job Posting: Temps plein Working Mode for Job Posting: Hybride

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty ...

CYNET SYSTEMS

Field Support Technician

Milwaukee, WI · On-site

$19 - $24/hr

Perform end-user support related security and controls and compliance related tasks. * Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...

Komatsu

Manager, UI/UX

Milwaukee, WI · On-site

$114K/yr

... support and partner with key stakeholders Planning: proactively create well-defined engagement / UX discovery plans to help facilitate the initiation of new initiatives Workshops: host and conduct ...

Milwaukee Tool

UX/UI Product Designer

Brookfield, WI · On-site

Position Overview The UX/UI Product Designer at Milwaukee Tool is responsible for designing and ... Support usability, human factors, and accessibility considerations throughout the product ...

Milwaukee Tool

UX/UI Product Designer

Brookfield, WI · On-site

Position Overview The UX/UI Product Designer at Milwaukee Tool is responsible for designing and ... Support usability, human factors, and accessibility considerations throughout the product ...

EnsoData

User Experience (UX) Designer

Madison, WI · On-site

Comfort using AI tools to support research, ideation, UX copy, and documentation in daily design work. We will give preference to candidates located in WI and in the Midwest US. We'd love for you to ...

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All JobsUser Support JobsUser Support Jobs in Wisconsin

User Support information

See Wisconsin salary details

$47.4K

$75.5K

$111K

How much do user support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for user support in Wisconsin is $75,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.
What are popular job titles related to User Support jobs in Wisconsin? For User Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Wisconsin look for? The top searched job categories for User Support jobs in Wisconsin are:
User Support jobs near you
Jr. End User Support Analyst

Jr. End User Support Analyst

Zoll Medical Corporation

Deerfield, WI

$25 - $33/hr

Full-time

Posted 28 days ago

Job description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
Essential Functions
  • Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
  • Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
  • Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
  • Maintaining technical ownership of support tickets, utilizing ZOLL's ITIL ticketing system for documentation and escalation.
  • Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
  • Participating in project teams and creating/updating team documentation and procedures.
  • Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
  • Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
  • Recommend process changes as needed to improve service levels
  • Create/maintain support documentation and procedures
  • Stay current with information technology systems and industry trends
  • Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
  • Some domestic and international travel may be required

Required/Preferred Education and Experience
  • High School Diploma required
  • 1+ years experience with Microsoft Operating Systems and Microsoft applications
  • Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
  • Commitment to a training and development plan that involves passing certification exams
  • ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities
  • Familiarity with end-user computing devices, applications, and security best practices.
  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Strong team collaboration skills to ensure effective Service Desk operations.
  • Proficient relationship, conflict management, and communication skills.
  • Advanced problem-solving abilities.
  • Capacity to handle multiple tasks simultaneously with a sense of urgency.
  • Proactive and punctual with efficient multitasking capabilities.
  • Solid planning and organizational skills.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$25.00 to $33.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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