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User Support Jobs in Wisconsin (NOW HIRING)

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for ...

Komatsu

Manager, UI/UX

Milwaukee, WI · On-site

$114K/yr

... support and partner with key stakeholders Planning: proactively create well-defined engagement / UX discovery plans to help facilitate the initiation of new initiatives Workshops: host and conduct ...

Diamond Assets LLC

IT Support Specialist 2

Milton, WI · On-site

Responsibilities : • Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues. • Install, configure, and deploy ...

Diamond Assets LLC

IT Support Specialist 2

Milton, WI · On-site

Responsibilities : • Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues. • Install, configure, and deploy ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues. * Install, configure, and deploy hardware and software ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues. * Install, configure, and deploy hardware and software ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues. * Install, configure, and deploy hardware and software ...

Sidram Technologies

UI/UX Designer II

Madison, WI · On-site

This is a critical design position needed to drive the development and support of the IRIS 2.0 ... issues pertaining to user experience, desig beautiful and usable UI components, including ...

Barrister Global Services Network, Inc.

Be Seen First

Desktop Support Technician

Madison, WI · On-site

$24 - $26/hr

Need is primary around Microsoft Windows end user support and initial computer configuration. That second part would primarily be following a script and documenting results as the process itself is ...

AprilAire

UX Designer

Sun Prairie, WI · On-site

Balance consistency and flexibility to support diverse product needs while maintaining brand ... Advocate for user-centered design practices and measurable UX outcomes. * Monitor usage of metrics ...

AprilAire

UX Designer

Sun Prairie, WI · Hybrid

Balance consistency and flexibility to support diverse product needs while maintaining brand ... Advocate for user-centered design practices and measurable UX outcomes. * Monitor usage of metrics ...

New

Fathom Mfg

Lead Tech Support Specialist

Hartland, WI · On-site

$80K - $100K/yr

Support user provisioning, access management, and device lifecycle activities in alignment with security standards. * Vendor and Site Coordination * Coordinate with managed service providers ...

Phoenix Investors

Be Seen First

IT Support Specialist

Milwaukee, WI · On-site

The ideal candidate brings strong end-user support experience, a customer-focused mindset, structured troubleshooting skills, and a curiosity for continuous improvement. This is an on-site role based ...

AprilAire

UX Designer

Sun Prairie, WI · Hybrid

Balance consistency and flexibility to support diverse product needs while maintaining brand ... Advocate for user-centered design practices and measurable UX outcomes. * Monitor usage of metrics ...

New

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All JobsUser Support JobsUser Support Jobs in Wisconsin

User Support information

See Wisconsin salary details

$47.4K

$75.5K

$111K

How much do user support jobs pay per year?

As of Jun 25, 2026, the average yearly pay for user support in Wisconsin is $75,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What jobs pay 2000 a day?

High-paying roles for user support professionals are uncommon, as most support jobs pay hourly or salary wages below that level. However, specialized freelance or consulting roles in IT support, cybersecurity, or technical consulting can sometimes reach or exceed $2,000 per day, especially for experienced professionals with in-demand skills and certifications. These roles often require extensive expertise, a strong reputation, and the ability to work independently or on contract basis.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What hot tech job pays $775 000?

High-level roles in technology, such as senior software engineers, data scientists, or cloud architects, can reach salaries of $775,000 or more annually, especially with extensive experience, specialized skills, and leadership responsibilities. These positions often require advanced certifications, strong technical expertise, and may involve working in competitive or executive environments.

Is AI replacing tech support?

User support roles are increasingly augmented by AI tools such as chatbots and automated troubleshooting systems, but human support specialists are still essential for complex issues and personalized assistance. AI can handle routine inquiries, allowing support staff to focus on more advanced problems that require critical thinking and empathy.

What job makes 10,000 a month without a degree?

In user support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or working in high-paying industries such as tech or finance. Most support positions pay less, but advanced roles like technical support managers or consultants can reach higher salaries without a degree, especially with certifications and proven expertise.
What are popular job titles related to User Support jobs in Wisconsin? For User Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Wisconsin look for? The top searched job categories for User Support jobs in Wisconsin are:
User Support jobs near you

Technical Support Specialist

AdientOne Consulting

Oshkosh, WI • On-site

$25 - $26/hr

Contractor

Posted 11 days ago

Job description

Job Title: Technical Support Specialist

Location: Oshkosh WI

Duration: 9 Months

Pay Rate: $26 hourly On W2

Summary

Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

Your Impact

  • Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
  • Working on small projects and operational tasks.
  • Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response.
  • Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
  • Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
  • Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
  • Document user requests and actions in ServiceNow ticketing system.
  • Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
  • Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.
  • Contribute to helpdesk SOPs and training manuals for level I and II support.
  • Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
  • Other duties as assigned.
  • Regular attendance is required.

Minimum Qualifications

  • Two (2) or more years of experience in the field or in a related area.
  • Hardware, operating systems, ITSM, ITIL.
  • Written and verbal communication skills, customer service, issue resolution, and problem solving.
  • HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field.

Standout Qualifications

  • Bachelor's degree in information technology or related field.