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Live Chat Support Jobs in Wisconsin (NOW HIRING)

Proficiency with customer support ticketing systems and live chat platforms. * Strong verbal and written communication skills. * Excellent organizational and time management abilities. * Ability to ...

Client Care Associate

Oneida, WI ยท On-site

$17/hr

Proficiency with customer support ticketing systems and live chat platforms. * Strong verbal and written communication skills. * Excellent organizational and time management abilities. * Ability to ...

Customer Care - eCommerce, Guide

Waterloo, WI ยท On-site

$15.50 - $21/hr

... phone, live chat, or video within expected standards. * Partner with shops to create awesome ... Looking to support weekends while still giving two days off in a row. Schedule to be 10:00am-7:00pm ...

Customer Care - eCommerce, Guide

Waterloo, WI ยท On-site

$15.50 - $21/hr

... phone, live chat, or video within expected standards. * Partner with shops to create awesome ... Looking to support weekends while still giving two days off in a row. Schedule to be 10:00am-7:00pm ...

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Live Chat Support information

See Wisconsin salary details

$12

$25

$42

How much do live chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for live chat support in Wisconsin is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Wisconsin?

The most popular types of Live Chat Support jobs in Wisconsin are:

What are popular job titles related to Live Chat Support jobs in Wisconsin?

For Live Chat Support jobs in Wisconsin, the most frequently searched job titles are:

What cities in Wisconsin are hiring for Live Chat Support jobs?

Cities in Wisconsin with the most Live Chat Support job openings:

Infographic showing various Live Chat Support job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $52,548 per year, or $25.3 per hour.

Customer Service Representative - State Farm Agent Team Member

Norberto Matos-Soto - State Farm Agent

Saukville, WI โ€ข On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 25 days ago


Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)

ABOUT OUR AGENCY:
Call me Berto! As a proud Ozaukee native and Grafton High School alum, I genuinely love and value this community—and that passion carries through to our agency culture. We’ve built a fun, energetic, and family-oriented environment that truly feels like home. 
From weekly team luncheons to a snack room stocked with everyone’s favorite treats, we prioritize connection, laughter, and support while doing meaningful work for our customers. If you're looking for a workplace where relationships matter and your energy is appreciated, we’d love to meet you.
Job Description: As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:
  • Responding promptly to customer inquiries via phone, email, and live chat.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Collaborating with other departments to ensure comprehensive customer support.
  • Maintaining accurate and up-to-date customer records.
Qualifications:
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably in the insurance industry.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
  • High school diploma or equivalent; college degree is a plus.
  • Knowledge of insurance regulations and industry practices (training will be provided).
  • Ability to adapt to a fast-paced work environment.
  • Strong organizational and time-management skills.
  • Willingness to participate in ongoing training and professional development.