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Part-Time Weekend Customer Care Specialist

Looking for a part-time opportunity where you can make someone's day while building valuable customer service and eCommerce experience? If you enjoy helping people, solving problems, and providing exceptional service in a fun, fast-paced environment, this weekend opportunity could be the perfect fit.

Position – Part-Time Weekend Customer Care Specialist

Job Location – Menomonie, WI

Starting Date – Immediate

Employment Term – Long-Term Temporary

Employment Type – Part-Time

Work Hours (Shift) – Saturdays & Sundays, 8:00 a.m. to 4:30 p.m. (Must be available to work occasional holidays as needed.)

Starting Pay – $16.00 per hour

Required Education – High School Diploma or equivalent required

Required Experience – Previous customer service experience preferred; strong computer and communication skills required

Join a growing eCommerce company where customer satisfaction is the top priority. As a Weekend Customer Care Specialist, you'll be one of the first points of contact for customers, helping create a positive, stress-free shopping experience through friendly, professional service. This is an excellent opportunity for college students or anyone seeking part-time weekend work while gaining hands-on experience in customer service, online retail, and business operations.

Responsibilities

• Provide exceptional customer service through phone, email, live chat, and online marketplace messaging.
• Respond to customer inquiries regarding orders, shipping, products, pricing, discounts, returns, customization, and company policies.
• Resolve customer concerns with professionalism, empathy, and efficiency.
• Contact customers to obtain missing order information, verify payment details, or clarify order requests.
• Work closely with internal departments, including Production, Shipping, IT, and other teams to resolve order issues.
• Accurately enter and maintain customer and order information within company systems.
• Review customer feedback and identify opportunities to improve products, services, and customer experience.
• Communicate important order updates and shift information with fellow Customer Care team members.
• Stay informed on products, promotions, customization options, and company policies.
• Assist with special projects including product updates, return processing, product page improvements, and product preparation for photography.

Qualifications

• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Friendly, enthusiastic personality with a passion for helping others.
• Strong problem-solving and critical-thinking abilities.
• Comfortable communicating through phone, email, chat, and online messaging platforms.
• Highly organized with exceptional attention to detail.
• Strong computer skills and the ability to quickly learn new software.
• Accurate data entry skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Dependable, professional, and motivated to learn.
• Able to work independently while knowing when to seek assistance.

Work Environment & Physical Requirements

• Professional office environment with occasional exposure to a production and warehouse setting.
• Regular use of computers, phones, printers, and other standard office equipment.
• Frequent sitting and computer work throughout the shift.
• Regular use of hands for keyboarding and mouse operation.
• Occasionally required to stand, walk, reach, climb stairs, and communicate with team members and customers.
• Must be able to occasionally lift and move office supplies or materials weighing up to 50 pounds.

This position offers a great opportunity to build valuable customer service and eCommerce experience while working a consistent weekend schedule in a supportive, team-oriented environment.

About SEEK Careers/Staffing

You are a person with unique skills, experience and education.When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc.Since 1971, our professional staffing consultants have been Servicing Your Success®.You’ll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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