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Live Chat Support Jobs in Madison, WI (NOW HIRING)

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

... phone, live chat, or video within expected standards. * Partner with shops to create awesome ... Looking to support weekends while still giving two days off in a row. Schedule to be 10:00am-7:00pm ...

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

... phone, live chat, or video within expected standards. * Partner with shops to create awesome ... Looking to support weekends while still giving two days off in a row. Schedule to be 10:00am-7:00pm ...

Zifty

Catering Delivery Driver

Madison, WI · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Madison, WI

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Varsity Tutors

Cursor Tutor

Madison, WI · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Cargill

Production Technician

Milton, WI · On-site

$19 - $22/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Production Technician

Milton, WI

$19 - $22/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Madison, WI

Live Chat Support information

See Madison, WI salary details

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$25

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How much do live chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for live chat support in Madison, WI is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.61 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Madison, WI?

The most popular types of Live Chat Support jobs in Madison, WI are:

What job categories do people searching Live Chat Support jobs in Madison, WI look for?

The top searched job categories for Live Chat Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Live Chat Support jobs?

Cities near Madison, WI with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Madison, WI as of August 2026, with employment types broken down into 82% Full Time, 10% Part Time, and 8% Contract. Highlights an 56% In-person, 9% Hybrid, and 35% Remote job distribution, with an average salary of $52,466 per year, or $25.2 per hour.

Customer Care - eCommerce, Guide

Trek Bicycle

Waterloo, WI • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Trek Bicycle rating

7.3

Company rating: 7.3 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

105th of 737 rated retailers

Job description

A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Description
The Trek eCommerce team welcomes our customers to the best online bike shop in the world, trekbikes.com. We are seeking a dedicated and enthusiastic individual to demonstrate exceptional hospitality in the e-commerce space. Our ideal candidate is passionate about helping people achieve their goals, finding solutions for our customers, and takes pride in celebrating the success of others.
What you'll be doing:
  • Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
  • Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
  • Assist customers via email, phone, live chat, or video within expected standards.
  • Partner with shops to create awesome solutions for riders.
  • Continuously learn and suggest process improvements to enhance our hospitality.
  • Communicate with Product Managers to give customer feedback and understand Trek products.
  • Utilize databases and resources to research and resolve consumer inquiries.
  • This job description may not cover or contain all the activities, duties, or responsibilities that are required of a team member. Responsibilities and activities may change at any time.
What you'll bring to the profession:
  • Love all things bikes and cycling.
  • Excellent hospitality and communication skills through phones and online chat.
  • Technical understanding of bicycles and bicycle repair.
  • Comfortable working with multiple computer programs and applications.
  • Must be able to build and maintain strong relationships.
  • Strong desire to contribute to an outstanding customer service organization within the bicycle industry.
  • Internet Speed: At least 100 MBs download and upload speeds.
  • Looking to support weekends while still giving two days off in a row. Schedule to be 10:00am-7:00pm CST.

Trek Benefits:
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule - 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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