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User Support Jobs in Wisconsin (NOW HIRING)

Acculynx

UI Engineer

Beloit, WI · On-site

$98K - $131K/yr

AccuLynx is actively seeking smart and passionate UI Software Engineers to join our growing ... Work within Engineering team to support and maintain existing production code while developing new ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

FOX News Network, LLC

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

Support a user base of approximately 175 employees. * Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity. * Ensure systems ...

Fox

IT Support Technician

Milwaukee, WI

$21.25 - $29/hr

Support a user base of approximately 175 employees. * Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity. * Ensure systems ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Redrouthu's Inc

OnBase Administrator/Developer III

Madison, WI · On-site

$18.25 - $25/hr

You will be one of four primary point-of-contacts for system administration, workflow design, and user support, ensuring our document management operations run securely and efficiently. Top Required ...

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User Support information

See Wisconsin salary details

$47.4K

$75.5K

$111K

How much do user support jobs pay per year?

As of Jul 16, 2026, the average yearly pay for user support in Wisconsin is $75,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.
What are popular job titles related to User Support jobs in Wisconsin? For User Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Wisconsin look for? The top searched job categories for User Support jobs in Wisconsin are:
User Support jobs near you
Business Systems & Operations Coordinator-Oak Creek

Business Systems & Operations Coordinator-Oak Creek

Airoldi Brothers Inc

Oak Creek, WI • On-site

$70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Airoldi Brothers Inc. rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

33rd of 149 rated vehicle equipment hire

Job description

Position Summary
For over 85 years, Airoldi Brothers & Co. has provided innovative truck leasing and transportation solutions to customers ranging from small businesses to large fleets. As a family-owned and operated company, we are committed to exceptional customer service, operational excellence, and creating a team-oriented environment where employees feel like part of the family.
We are seeking an operationally minded individual to help improve workflows, communication, reporting visibility, and operational systems across the organization. This role combines process improvement, Microsoft 365 coordination, reporting support, user support, and coordination with outsourced IT partners to help teams work more efficiently and consistently. The role will also assist with coordination and execution of operational improvement initiatives and internal systems-related projects.
This is not intended to be a traditional help desk or infrastructure-focused IT role. Instead, the position is focused on improving operational efficiency, organization, collaboration, and day-to-day workflow effectiveness across departments. The ideal candidate will be a strong communicator who is reliable, organized, willing to learn, and takes pride in helping support and improve the organization's operations and systems.
Key Responsibilities:
Operational Workflow & Systems Improvement
  • Identify and implement opportunities to improve workflows, communication, reporting visibility, and operational efficiency across departments
  • Help reduce repetitive administrative tasks while supporting process consistency, organization, and standardization
  • Assist in developing scalable operational procedures and systems that improve day-to-day effectiveness and reduce dependency on tribal knowledge

Microsoft 365 & Collaboration Support
  • Support and improve utilization of Microsoft 365 tools including Teams, SharePoint, OneDrive, and Outlook
  • Help improve file organization, accessibility, collaboration workflows, user permissions, and communication standards across the organization
  • Assist with onboarding, user setup, and overall information organization initiatives

Reporting & Operational Visibility
  • Support operational reporting, dashboards, and data visibility initiatives
  • Help improve accessibility, organization, consistency, and flow of operational and management reporting information
  • Assist leadership with reporting tools, operational metrics, and information organization

Vendor & User Support Coordination
  • Serve as the primary internal liaison with outsourced IT providers
  • Provide first-level user support and coordinate technology-related needs across departments and facilities
  • Assist with setup and coordination of new facility IT infrastructure in partnership with outsourced IT providers and Director of Operations

Qualifications
  • Strong working knowledge of Microsoft 365 tools and applications
  • Strong organizational and communication skills
  • Process-oriented mindset with strong problem-solving ability
  • Comfortable working with non-technical users across departments
  • Ability to manage multiple projects and priorities simultaneously
  • Operational, logistics, manufacturing, or service-industry experience preferred
  • Desired experience with reporting tools, dashboards, SharePoint, Power BI, or workflow automation
  • Degree in business, information systems, operations, or related field preferred

Preferred Candidate Traits
  • Self-motivated and improvement-oriented
  • Strong follow-through and accountability
  • Comfortable balancing day-to-day support with longer-term improvement initiatives
  • Able to communicate effectively with both operational and administrative teams
  • Interested in helping build scalable operational systems and processes

Reporting Structure
This position will initially report to CFO/Ownership due to the highly cross-functional and operational nature of the role.
Compensation & Benefits
  • Starting compensation from $70,000 annually and commensurate with experience
  • Benefits Include:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid orientation
    • Paid sick time
    • Paid time off
    • Vision insurance

Final confirmation of any job offer will be contingent upon you undergoing and passing a pre-employment background check.

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