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User Support Jobs in Georgia (NOW HIRING)

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

F2Onsite

End User Support Analyst

Atlanta, GA · On-site

F2Onsite is seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. The role involves delivering desktop support, managing hardware deployments, and collaborating ...

New

NCR Corporation

IT End User Support

Atlanta, GA · On-site

Title : IT End User Support Location : Atlanta HQ North Tower Office About NCR Voyix Corporation NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the ...

NCR

IT End User Support

Atlanta, GA

Title :IT End User Support Location : Atlanta HQ North Tower Office About NCRVoyixCorporation NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the ...

BECPOS

IT End User Support

Atlanta, GA

Title :IT End User Support Location : Atlanta HQ North Tower Office About NCRVoyixCorporation NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the ...

Digital Insight

IT End User Support

Atlanta, GA

Title :IT End User Support Location : Atlanta HQ North Tower Office About NCRVoyixCorporation NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the ...

TIER4 GROUP

End User Technology Lead

Atlanta, GA · On-site

$50 - $53/hr

End User Tech Lead Contract to Hire | Onsite One of our top digital banking clients has recently ... You will build and assist support personal with training, ensuring that systems are reliable and ...

Aveanna Healthcare

End User Computing Lead

Atlanta, GA · On-site

$28 - $32/hr

Connection & Support * Employee Connection Groups: Spaces to share experiences and build community ... JOB OVERVIEW The End User Computing Lead is a result-driven team leader responsible for monitoring ...

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All JobsUser Support JobsUser Support Jobs in Georgia

User Support information

See Georgia salary details

$39.7K

$63.2K

$92.9K

How much do user support jobs pay per year?

As of Jun 24, 2026, the average yearly pay for user support in Georgia is $63,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What jobs pay 2000 a day?

High-paying roles for user support professionals are uncommon, as most support jobs pay hourly or salary wages below that level. However, specialized freelance or consulting roles in IT support, cybersecurity, or technical consulting can sometimes reach or exceed $2,000 per day, especially for experienced professionals with in-demand skills and certifications. These roles often require extensive expertise, a strong reputation, and the ability to work independently or on contract basis.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What hot tech job pays $775 000?

High-level roles in technology, such as senior software engineers, data scientists, or cloud architects, can reach salaries of $775,000 or more annually, especially with extensive experience, specialized skills, and leadership responsibilities. These positions often require advanced certifications, strong technical expertise, and may involve working in competitive or executive environments.

Is AI replacing tech support?

User support roles are increasingly augmented by AI tools such as chatbots and automated troubleshooting systems, but human support specialists are still essential for complex issues and personalized assistance. AI can handle routine inquiries, allowing support staff to focus on more advanced problems that require critical thinking and empathy.

What job makes 10,000 a month without a degree?

In user support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or working in high-paying industries such as tech or finance. Most support positions pay less, but advanced roles like technical support managers or consultants can reach higher salaries without a degree, especially with certifications and proven expertise.
What are popular job titles related to User Support jobs in Georgia? For User Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Georgia look for? The top searched job categories for User Support jobs in Georgia are:
What cities in Georgia are hiring for User Support jobs? Cities in Georgia with the most User Support job openings:
User Support jobs near you
Infographic showing various User Support job openings in Georgia as of June 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,170 per year, or $30.4 per hour.
End User Support Analyst

End User Support Analyst

Inspire Brands, Inc.

Sandy Springs, GA • On-site

Full-time

Posted 7 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 104 rated fast food restaurants

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.
The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.
RESPONSIBILITIES
  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.
  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
  • Triage Level II and Level III trouble tickets.
  • Interface with infrastructure, database, and development personnel.
  • Ability to complete multiple simultaneous projects in a timely manner.
  • Analyzing and identifying trends and devising preventative solutions.
  • Performs other duties or special projects as assigned.
  • Collaborate with development staff to recreate problems in the test environment.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Communicate plans, progress, and issues in a timely manner.
  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction
  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.
  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.
  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.
  • Installing and configuring applications and operating systems, software, and upgrades.
  • Troubleshooting and repairing complex hardware and network connectivity issues.
  • Removing old equipment and performing data migration to new machines.
  • Assisting with the successful execution of all corporate-wide A/V presentations while maintaining the availability and functionality of the A/V equipment.
  • Resolving complex hardware maintenance issues including cell phone, telephone, Internet/intranet connectivity laptops, desktops, A/V Displays, and attached peripherals.
  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.
  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.
  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.
  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.
  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS
  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.
  • Proven skills in technology troubleshooting.
  • Able to function effectively in a fast-paced team environment.
  • Quick to learn new systems and products.
  • Medium to high-level Microsoft Office 365 computer skills.
  • Extensive Microsoft Outlook knowledge.
  • Medium to high level of Windows 10 knowledge.
  • Some knowledge of Windows 11.
  • Medium to high level of Mac OS knowledge.
  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus
  • Stays current on technology trends and passionate about technology
  • After-hours support on a rotational basis (weekly).

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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