User Experience Program Manager Jobs (NOW HIRING)

The Opportunity:

We are seeking a UX Strategist with at least three years of professional experience to help create clear, intuitive, and user-centered digital experiences.

In this role, you will combine content strategy and user research to understand audience needs, improve how information is structured and communicated, and help product teams make informed design decisions. You will collaborate with product owners, designers, developers, researchers, and client stakeholders to connect user needs, organizational goals, and technical considerations.

This position is ideal for someone with a strong foundation in content strategy and user research who wants to expand their experience across the broader UX discipline. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:

• Develop and improve user-centered content for digital products and services.

• Plan and conduct qualitative and quantitative user research, including interviews, surveys, usability testing, and content testing.

• Synthesize research findings into clear insights, recommendations, and design opportunities.

• Evaluate content for clarity, consistency, usability, accessibility, and relevance.

• Contribute to information architecture, content models, taxonomies, navigation, user flows, wireframes, and prototypes.

• Collaborate with product owners, designers, developers, subject-matter experts, and stakeholders to align user needs, business goals, and technical constraints.

• Present research findings, content strategies, and UX recommendations to project teams, clients, and stakeholders.

• Participate in discovery activities, workshops, usability testing, and Agile product development.

Join us. The world can't wait.

You Have:

• 3+ years of experience in content strategy, content design, user research, or UX

• Experience planning, creating, organizing, and improving content for digital products or services

• Experience conducting user research using qualitative and quantitative methods

• Experience translating research findings into actionable content, product, or design recommendations

• Experience with writing, editing, synthesis, and storytelling

• Experience collaborating with cross-functional teams and communicating with business, technical, and client stakeholders

• Knowledge of user-centered design, human-centered design, and digital accessibility, including Section 508 and WCAG requirements and standards

• Bachelor's degree

Nice If You Have:

• Experience working with SharePoint or enterprise content management systems

• Experience with information architecture, taxonomy, navigation design, or content modeling

• Experience creating wireframes, prototypes, journey maps, user flows, or service blueprints

• Experience with tools such as Figma, Mural, Jira, Confluence, Adobe Creative Suite, or similar platforms

• Experience using analytics, search data, or performance metrics to inform content and product decisions

• Experience with Agile or Scrum product development

• Experience facilitating workshops, stakeholder interviews, or collaborative design sessions

• Knowledge of product strategy, systems thinking, service design, or interaction design

• Ability to provide a portfolio or work samples demonstrating content strategy, user research, or UX work

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.