Tripleseat Jobs (NOW HIRING)

Description

About Atlas - https://atlasrestaurant.com/

Located in the heart of Atlanta's Buckhead neighborhood, Atlas is an award-winning fine dining restaurant known for its refined culinary experience, exceptional service, and world-class art collection. Recognized nationally for its innovative cuisine and commitment to hospitality, Atlas offers guests a uniquely elevated dining experience where every detail is thoughtfully curated.

As part of the Tavistock Restaurant Collection, Atlas combines the sophistication of a luxury dining destination with the warmth of genuine hospitality. From intimate celebrations and corporate dinners to exclusive private events, Atlas is dedicated to creating memorable experiences that exceed expectations.

The Event Sales Associate emotionally connects with our guests to create a memorable experience.  This position represents Atlas/The Garden Room in all event opportunities and is responsible for reaching revenue goals for the Event Sales Department.  He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service. 

ESSENTIAL FUNCTIONS 

Essential Functions Statement(s) 

• Support restaurants to increase group dining sales
• Deliver genuine hospitality to our guests 
• Develop and maintain strong relationships with Managers and Chefs 
• Distribute accurate BEO's and BEO Calendar at weekly BEO meeting, and post Kitchen Sheets every Saturday for the week 
• Participate in weekly BEO and FOH meetings with General Manager and DOS to communicate event updates 
• Respond in a timely manner to all event leads and buyout requests
• Confirm all billing and send receipts and feedback form to clients
• Collect all deposits, contracts and close out all events in Tripleseat 
• Create all specialty menus for each event/buyout
• Ensure Tripleseat/Open Table are assigned with all events/buyouts
• Assist with all buyouts and specialty events by providing/allocating/returning all off-site equipment needs
• Provide a monthly inventory of all events equipment in the private dining room and off-site items 
• Streamline and assist with Tripleseat menus, client email responses and pick lists
• Establish key relationships with clients to ensure maximum exposure and increase revenue 
• Adopt a flexible schedule to accommodate guests and be present at event functions when necessary 
• Conduct site inspections with potential clients
• Manage all A/V and Floral set-up requirements to clients' needs
• Build sales through appropriate and profitable decisions based on high standards of quality
• Work with the DOS to support specific plans to ensure revenue growth year over year
• Handle guest complaints by listening to their concerns, contacting the Director of Sales with any problems and solving complaints to ensure guest satisfaction
• Adhere to our alcohol awareness procedures
• Communicate allergy sensitivity from guests to managers and chefs
• Communicate event sales information to co-workers, management and guests 
• Adhere to, and enforce all sales policies, practices and procedures
• Perform additional duties as required
• Ongoing restaurant management and F&B training

Requirements

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
• Business Alignment - Aligns the direction, products, services and performance of a business line with the rest of the organization
• Communication - Listens to others and communicates in an effective manner
• Problem Solving - Resolves difficult or complicated challenges
• Relationship Building - Builds constructive working relationships with stakeholders

SKILLS & ABILITIES

Education: High School diploma or equivalency required; college degree preferred

Experience: Two to four years of previous customer service experience, preferably in the hospitality industry

Computer Skills: Microsoft Office Suite and event software